After reading the two previous reviews I had to add mine. Before I begin I want to let you know I…read morehave used Estrella Roja many times to get back and forth from the airport in Mexico City many times. Their buses are always clean and their drivers try to drive smoothly so you don't feel your being constantly tossed around. They always leave on time and arrive on time traffic permitting. I actually appreciate the fact that they do not drive like maniacs to make up time when traffic makes them late. The first review recommended they stop giving out cookies because they didn't like them and implied the bus ride was expensive. Last week my wife and I bought 2 tickets for less than $20 and the bus was so modern it would turn heads in the USA. If you read the second review everything about Estrella Roja was very positive. They only gave them 2 stars because they mutilated their return tickets to the point that they were illegible. I once left my passport in my pocket when I washed my pants. It cost me about $200 to replace it but I didn't put the blame on our State Department. The second review says the bus station, CAPU, is about a 20 minute ride to the center of the city which is true. That is why you should take the bus that goes to the other bus station in Puebla called 4 Poniente. It's about a 5 minutes away from the Zocalo which is the center of the city. On one trip I flew into Mexico City in first class on Alaska Airlines. I was glad to get on the bus because my seat was more comfortable and to my knowledge Estrella Roja only has one class of service between Mexico City and Puebla. If you try their service I think you will be really impressed but it does leave me wondering why bus service in the USA doesn't come close to it.

Used their service from Mexico City T1 to Puebla in January 2020. We were very impressed. After…read moresitting in a crammed plane for several hours, it was a luxury to ride in comfortable, spacious seats. The ticket office in the airport can be a bit unnerving because it is in a busy spot and serves multiple bus lines. And, well, they only speak Spanish (we are in Mexico after all.) Our rides to Puebla and return were precisely on time and the staff were professional. The safety procedures they have in place will be much appreciated for nervous travelers. Unless you are aiming for a specific location near the downtown terminals in Puebla, use the new and ultra-modern Puebla Paseo Destino in the southwest end of the City. It's close to the ring-highway, so quite convenient. And, it puts our Canadian bus terminals to shame. I have but one complaint - We couldn't get WiFi to work on the bus. We needed service to install their app, but if we had service we wouldn't need WiFi! Couldn't get our Canadian cell service to work, so it was a bit annoying as we couldn't connect with our friends for pick up in Puebla. Also, the Paseo Destino terminal has everything, except for free WiFi. Hope they change that! Otherwise, a highly recommended ride.

We wanted to see how the people of Mexico live, eat, travel; not how tourist travel. Well...we…read morefound out with the bus! It was crowded but it was clean and efficient. People were pleasant, patient and the buses were top notice Volvos! They run right on time too! We had some confusion when our bus was to leave and as a consequence we had a 2 hour wait but then lots of people had wait! The seats were big and comfortable, had a movie going for trip too!

Esta es una gran estación de autobuses que está limpia en general, tiene muchos asientos y muchas…read moreopciones de comida y bebida. This is a large bus station that is overall clean, has lots of seating, and lots of food and drink options.

Just thought I'd add a review from the perspective of a "gringo"…read more I have used all three classes of ADO between Puebla and Oaxaca. The Platino service is the most expensive but the bus will blow your mind. The seats are so wide there are only three across and each one has a monitor with a great selection of movies in almost any language you can think of. The only problem is that there are not many Platino buses so I have only been able to take it once. The buses in the other two classes put the "dog" to shame. They are clean and comfortable. At first glance the two classes of bus look the same but the GL service gives you a little more leg room which I like because I am 6'3" tall but I would not hesitate using the standard first class bus. A hint for people like me who can speak a little Spanish but can't understand the public address system at the bus station. When I get by the departure gate I find a Mexicano who is taking the same bus as me and let them know I can't understand the announcements. The people are always great about making sure I get on the right bus. If you have never taken a first class inter-city bus in Mexico you will be shocked at how nice they are compared to the buses in the USA.

The bus stations in Mexico are probably one of the best in the world as far as getting you to…read morealmost everywhere you can imagine in the country. This is a very popular place to get you from A to B and it's run so efficiently. If I had the free time I would bus to every state in Mexico to see all the far and out of the way tourist places to visit.

The biggest bus hub in Mexico City! Terminal de Autobuses…read morede Pasajeros de Oriente, or TAPO for short is a big circle, with a big dome in the center, and a giant courtyard to hang out in, and wait for your bus. It's close to the airport, and is a convenient place to catch a bus. Around the exterior of the center of the circle are all the bus ticket counters, where you buy your tickets. Be sure to check their screens for departure times, or they're published online. There are plenty of porters to help you if you need assistance with your bag, and there's an easy taxi platform that makes getting in/out of here a breeze. You have to go down a big ramp, then back up a big ramp to go under the area where the buses park and depart. In the tarmac/bus driving area, there was a huge hole in the ground, where it appeared someone had once tried to dig, but abandoned the project. However, the buses just steered around this obstacle.

Excellent customer service always on time safe and secure all of our family travels to and from the…read moreairport terminal with them!

deben exigirle a los chóferes que usan su cinturón, de seguridad todo el tiempo…read more choferes de pullman y que no cambien de líneas, sin ningún motivo, se arriesgan mucho la vida de los pasajeros, pero los pullman están buenos limpios y siempre salen a tiempo. no importa llegar un poco tarde. No les exijan tanto a los chóferes. Gracias

If you need to go anywhere in Mexico you can rest assured there will be a bus heading in that…read moredirection. Cuidad the Mexico has probably one of the best bus systems anywhere in the world. The place is busy and rest assured you will not go hungry either as there are plenty of restaurants to keep your tummy full before getting on one of the buses.

This is a large bus terminal which takes you to big and small places all around México. This bus…read morestation is pretty safe and clean, they have restaurants to sit and eat at or take to go, and many bathrooms. You do have to pay to enter the bathroom though, and pay separately for toilet paper...not cool.