0 estrellas Te hacen poner a tus mascotas debajo del autobús con el equipaje y apilan cajas y…read moremaletas, así que una le cayó encima a mi perro y lo atrapó. Quiero demandar a esta empresa por basura. 0 stars. They make you put your pets down under the bus with luggage and they stack boxes and suitcases so one fell on my dog and trapped him. I want to sue this company for being trash.

The bus stations in Mexico are probably one of the best in the world as far as getting you to…read morealmost everywhere you can imagine in the country. This is a very popular place to get you from A to B and it's run so efficiently. If I had the free time I would bus to every state in Mexico to see all the far and out of the way tourist places to visit.

The biggest bus hub in Mexico City! Terminal de Autobuses…read morede Pasajeros de Oriente, or TAPO for short is a big circle, with a big dome in the center, and a giant courtyard to hang out in, and wait for your bus. It's close to the airport, and is a convenient place to catch a bus. Around the exterior of the center of the circle are all the bus ticket counters, where you buy your tickets. Be sure to check their screens for departure times, or they're published online. There are plenty of porters to help you if you need assistance with your bag, and there's an easy taxi platform that makes getting in/out of here a breeze. You have to go down a big ramp, then back up a big ramp to go under the area where the buses park and depart. In the tarmac/bus driving area, there was a huge hole in the ground, where it appeared someone had once tried to dig, but abandoned the project. However, the buses just steered around this obstacle.

Don't do the CAPU-TAPO bus route, and do this instead!…read more Super easy way to travel to and from Mexico City Airport - very accessible (20 minutes and 40-50 pesos via Uber to Estrella Roja Terminal at 4 Poniente, the address) from Puebla's historic city center. This is the nicest terminal I've seen across all continents and with really nice staff! Tickets can be bought onsite, but to skip the lines, buy ahead of time at Aeropuertoer.com. It's in Spanish, but you can figure out what it's asking. International credit cards work. Just remember to put your FULL (incl middle) name where it says "nombre" - otherwise you can't complete your purchase. My friend doesn't have a middle name and had to make up a middle initial. This is not the same as the input field for your name for the credit card (don't make up names for that) - just a first and last name will do for that one. They then show you your ticket; screenshoot that, and voila :) Once you get to the station, you can go through either of the two security check lines. The one on the left is for the people with carry-on luggages; the right for those with backpacks/duffel bags. The luggages (maletas) will go on the bottom of the bus. Very clean facilities (read: bathrooms in the terminal), complete with complimentary espresso/Americano in the waiting area. They also have paper bags at the gate with water and cookies for the bus! Totally the way to travel to and from CDMX!

Bad customer service. I bought the wrong tickets by mistake and they refused to reimburse me or use…read moreit as credit for the proper tickets. No effort to help. Mal servicio al cliente. Por error compre los boletos equivocados y rehusaron rembolsarme o usarlo como crédito para los tickets adequados. Ningun esfuerzo por ayudar.

A beaten up, worn down bus station on the edge of town. I…read morehad to come through here thanks to Estrella Roja, the local bus company that runs from Mexico City to Puebla. For some reason, they won't take you to 4 Points Bus Station, they take you to this place that's about a twenty minute cab ride to the center of town. This place has seen better days. It's a big bus station, but the floors are cracked and dirty. There's plenty of space, but little places to sit if you're waiting for someone to come in. The exits are not marked clearly, and in order to get to the street, you have to find your way through the streets packed with aggressive cab drivers and past a fence that keeps the riff-raff out. The waiting areas are nice enough, and there are places to get some grub, like Subway. Why someone would eat Subway in Puebla, Mexico, I'll never know, but it's there if you're tired of the gastronomic capital of Central America. I was terribly frustrated with Estrella Roja, but that's not really CAPU's fault, I suppose. They did manage to get us in and out of there with relative ease.