I was nervous about being a propane user from the of usage and cost from those I know. I cannot…read moresee enough how incredible every staff member from driver to customer service has been walking me through the process. They are patient and taking the time to explain in assure you understand the caution and benefits. Even when I mistakenly almost let my tank of propane run empty, I could not believe the grace I was given and helpful stepson, how to be ahead of it. If you have something bad to say about this company, I can genuinely say you haven't given them a fair chance to prove who they really are!

Why can't I choose NO STARS? NEVER AGAIN!! Ran out of propane after my husband entered the hospital…read morenear death for over a month. I requested a refill before it ran out, but it would run out on a friday night (coldest of the season so far getting down to 11 degrees here). I would reach them Monday and be told they would be filling Tuesday. Excellent. Asked if someone could come by to light the pilot. They "requested" a service call and said I would have someone call to schedule. Did not happen. Day two, called go the same advice about the needed pilot lighting. Day three, I was told that they don't do such things (same number, far as I could tell, same service person) and suggested I call a plumbing and heating company. An extra 48 hours with no propane (no heat, stove, or hot water while struggling with my husband dying in the ICU) because these asshats said they would do it, said it again, then said they never could. Got a real tech from TLC in that afternoon to fix the problem. Funnier still, weeks later, I get a call from one of their techs wondering if I still need help relighting my pilots. I told him what happened and he was horrified and said he was calling in to try to get me a discount on my last $1000 load. Never heard a thing since. SHOCKING!!! Ya'll are AWFUL not because mistakes were made (repeatedly),, but because YOU KNOW IT and DON'T CARE!!!!! Useless!!

Customer service is no help, called several times and was hung up on, finally spoke to a male, said…read morehe could hear me, I said Thank you, I have been trying to reach......WAS HUNG UP ON!!! SAD! CUSTOMER SERVICE NEEDS HELP ON HOW TO NOT GET HUNG UP ON!

This place has surprisingly good prices for most of their stock. I came here since a coworker…read morerecommended the 40lbs bag of pellet for cat litter for 6.99! Usually cat litter bags are 25-45 dollars and thus this is a good deal and something I'm looking forward to trying and hoping it works for my 3 cats. They has so much inventory and overall the place was clean and staff was friendly.

Use Suburban Propane if you like being overcharged and treated with indifference. This big…read morecorporate company is buying up local companies and imposing their greedy fees and corporate indifference on their customers. No more personal service or charges you can trust. Apparently the 4/5 star reviews are from several years ago so proceed with caution.

So very disappointed. After a three week journey to establish service I gave up! Called and gave…read moremy info to a pleasant person who promised to email paperwork later that day - never received anything. Called back, left messages that were not returned, finally reached someone and was told that I had to speak to my original contact, who would call me back shortly - no call back. Finally was able to speak to them, paperwork sent, received, and returned to them. Inspection scheduled for the following week. No show for the tank inspection. Called, left unreturned messages, and after a couple days reached someone who scheduled the inspection for one of two days/time-slots. Promised to call me within two hours to confirm - no call back. No show on either inspection appointment. I waited another week to see if anything was going to initiate on SP's end and nothing did. I called and told them to remove me from their client system. I am a Suburban Propane customer at my house in CA for years now, and they are the absolute best. I cannot imagine why they are so inept and uncaring here in Santa Fe.

Twice! Pulled up and sign said open. No one there. Called the number and he said "I'm at the bank…read moreand will be there in 5 minutes." No show. Same exact outcome... twice! Fool me once...

I use Rael's for my propane tank delivery. As opposed to some other delivery service providers we…read morehave had, Rael's always delivers within a day or two of request. They are always polite and pleasant on the phone. I can't recommend them enough. Why spend days wondering when national services providers will get there? You've got a great local service provider in Rael's.

Peter helped me out with missing hardware for some blinds and really did more than required. Much…read moreappreciated. Lumber tends to be ok. Most things tend to be in stock except for the gloves I wear are always out in XL, I think their inventory tells them they are in stock and the never see the empty spot on the shelf. Last year when I was attempting to get flooring the same issue arose, the computer suggested what I needed was already in stock, so when I ordered it, it took an extra month to transfer to the store after the delivery date. Pretty good as far as Lowe's are concerned though.

Would give less than one star if I could!!!!!…read more My experience with Lowe's has been absolutely unacceptable from beginning to end!!!!! Our refrigerator was delivered damaged more than a month ago. The following week, it took over two hours just to reach someone and arrange a replacement. We selected a different, less-expensive model, but the associate never confirmed the correct product and apparently never completed the replacement order or delivery request. My wife and I then spent another two hours trying to reach someone. We finally connected with a call-center representative who was extremely helpful, but all he could do was leave notes asking the local store to correct the problem. The correct refrigerator was eventually ordered and scheduled for delivery--but nobody informed me. I received no phone call, text, or email, despite being a Lowe's Plus member. I learned about the Tuesday delivery only after calling during my lunch break and driving to the store. I normally schedule deliveries on weekends because of work, but I was told I would have to take time off because Lowe's scheduled it for a weekday without consulting me. I spoke with manager Lester Close, explained everything Lowe's had put us through, and asked him to call after the refrigerator was delivered so we could discuss an appropriate resolution. He assured me he would call the following day. The refrigerator was delivered last Tuesday, and that call never came. I have now spent another week trying to reach him, including more than two additional hours on the phone. I have been hung up on multiple times and have received no meaningful assistance from the local store. To make matters worse, I purchased an extended warranty for the original refrigerator. I was still charged for that warranty even though I did not receive one for the replacement refrigerator. This has involved a damaged appliance, multiple ordering failures, an unannounced weekday delivery, hours upon hours on hold, repeated disconnections, an unfulfilled promise from management, and an unresolved warranty charge. The call-center representative was the only person who made a genuine effort to help. Lowe's needs to contact me, correct the warranty issue, and provide appropriate compensation for the extensive time, inconvenience, and missed work its failures have caused. Being a Lowe's Plus member clearly did not result in better communication or service. I would strongly caution others against purchasing a major appliance from this location.

The service in this place is absolutely horrendous. They go out of their way to avoid you and not…read moremake eye contact. It's also extremely racist. I noticed that Hispanic folks get immediate service and that Anglos get completely ignored. Just gross.

I was told store employee that they had two of the products that I needed in stock. I drove an…read morehour from my house to purchase one of those products only to be told that they cant trust their own inventory system and they do not have those products in stock. They had no suggestions on any similar products or resolutions to help other than go to a different store. I basically wasted two hours of my day, and gas $.

Always there for us. So glad we're on the every-two-weeks schedule. Reliability and service…read moreessential particularly for propane.

We've always been happy with Pecos Propane. They have always delivered in a timely manner and the…read morepeople we've dealt with have been great. Drivers, secretaries, and repairs. Especially the repairs. Recently thought our kitchen stove was leaking propane, and called them to see if they could help - they sent a great guy out next day who was finished for the day but came by to look at our leak anyway. He looked hard and didn't see a problem (it was fine the next day), told me there was no charge, then adjusted all my burners. Great experience and highly recommend!

While the prices at 1610 Hardware might be a bit higher than big box hardware stores like Home…read moreDepot and Lowes, this hardware store excels in friendly customer service and outstanding inventory. The moment you walk through the doors there is a knowledgeable associate who will ask if you need help finding something. I would pay a little extra to be able to get what I'm looking for quickly and easily. The store is always tidy and nicely organized.

Sign says closes at 6 on Saturdays, got here 15 minutes before closing for a real quick in and out…read morepurchase and the doors were already locked. Not good. If the sign says your open, please be open. I came from 45 minutes away specifically to this store.

I can shop at many different places in Santa Fe or Albuquerque. What keeps me coming back to any…read morestore is GOOD CUSTOMER SERVICE. Big R is a perfect example of this. I went into the Santa Anna Big R (near Bernallio) to buy a special dog food. The Wholesome foods sensitive stomach is the best food for my Great Dane & German Shepard. Only one the Shepard can keep down. I was truly excited to see Big R carries it & it was on sale, at a great price. I went into store as they opened hopefully to buy the dog food only to find they didn't have it. Here is where the Santa Fe BIG R stepped up to make our day. I spoke with manager "Nathan" who told me he had 5 bags & would transfer them to the store near me in Bernallio. He could have them there this afternoon for me to pickup tomorrow morning. Saving me a trip to Santa Fe, stocking me up for weeks to come, & allowing me to get the bags at the sale price. Nathan's customer service is the reason I will continue to shop Big R.

Update: BIG R DIDN'T EVEN FIX IT. THE SAW STILL WONT IDLE. ALL THE MESS BELOW AND THEY DIDN'T EVEN…read moreDO THEIR JOBS. I had never even heard of Big R before this mess. And my experience with them explains why. So I bought a brand new Husqvarna chainsaw (I received awful service from Husqvarna too and would not recommend their products. If something goes wrong they'll leave you high and dry and stuck dealing with a place like Big R) from Lowe's and it did not run correctly. Lowe's wouldn't take it back because it had been more than 48 hours so I was stuck. So I reached out to Husqvarna and their "customer service" sent me to the local service center, which is big R. So I took the chainsaw to Big R and explained to the cashier what the issue was. Things seem to be going fine, but then he said there would be a service fee. Obviously, I did not feel that was right as this was a brand new chainsaw and if anybody should be paying anything to fix it, it should be Husqvarna. So he called this manager over. This is basically where the whole problem started. From the get-go this manager, Michelle made it very clear she had zero interest in helping or moving the problem forward. All she offered was to make sure I was aware I was gonna be responsible for paying this. She never said anything like "this is what you need to do". It was just "you didn't buy this here so it's not our problem" . So I left thinking I'd take it somewhere else. I reached back out to Husqvarna and they said just take it back and Big R will submit it as a warranty repair. Wondering why Michelle had said NOTHING about this I brought the chainsaw back that same afternoon. I dealt with the exact same cashier who knew exactly what was going on. And I left the chainsaw to be repaired. Fast-forward like six weeks later. (Because they don't even do the repairs in Santa Fe. They had to send my chainsaw to Colorado.) I get a call that it's ready and I immediately ask is there a $ balance. sure enough they're trying to charge me about $60. So I told him no I'm not paying that and I hung up the phone. I continued receiving calls from various people and I ended up hanging up on all of them. I'll give them credit for continuing to escalate up the chain but I never asked for that. They could have thrown the saw in the trash for all I cared. But every person i spoke with wanted me to jump through hoops instead of just reaching out to Husqvarna to get paid. Pretty sad these people are so stupid or lazy they can't make this simple connection. Finally I get a voicemail from some regional manager and he waived the fee but also made it a point to tell me my business was no longer welcome. Gee! Ya think?! This is such petty Gen Z "you were mean to us" behavior. Yeah don't look at your manager Michelle's massive failure here. Blame the customer. Trust me Big R, you didn't get any money from me and you never will.