Communication with the customer! Detailing fully what needs to be done to resolve an osdue.read more

Update in response to Community First: I did call in today 8/11 to try and speak to a manager, as I…read moreSTILL had no one call me after Saturday. I spoke to Jennifer on the express team, who huffed as if I was ruining her day when I asked to speak to a manager. Unbelievable! I wasn't rude or anything but she clearly had an attitude. Then proceeded to tell me that all the managers were tied up in a meeting. Really Jennifer? All the managers at Community First were tied up in a meeting? Cue the circus music. Thanks for your counter offer, looks like I dodged a bullet doing business with CF! I was denied an initially approved loan of $45k with a high income and great credit. After trying to call into a local branch to inquire about an auto loan application (docs needed and time it would take to complete and get a decision), I could only get in touch with the corporate headquarters. They pushed me to complete the application over the phone versus in branch which I did to save time. I completed the application over the phone on Wednesday morning. They said I should hear back by end of day. I didn't. I called back the next morning and they said "great, you're approved for the $45k!" They just needed some additional documents which was just supposed to be due diligence, 2 years tax returns. No problem, I uploaded this by early afternoon Thursday. They said they would be in touch shortly. No response Thursday or even Friday morning. I had to call back and see what the hold up was, to which they said the application was still pending and under review. They were going to reach out to their underwriting department and see if they could speed it up and I should have the final decision by end of day. They close at 7. I called at 6:45 as I still hadn't received a callback or any update on my loan. I've been getting ready to go car shopping all week! They said it still was in review but I could call an express team the next morning. I call back in the morning and they say "oh yes, the underwriters have a counter offer of $30k". I'm shocked!! $30k after getting approved for $45k? They tried to say it was because of the average income over 2 years, but whoever is doing the underwriting clearly doesn't understand 1040 tax returns or self-employed. The goal isn't to try and show the highest income possible (so you can be taxed on that number) but rather any deduction that is used for business should be deducted from the total income. However, the gross income before taxes clearly show a high income, or true income rather in this case and personal income is net of all eligible deductions. Absolutely unacceptable. And then to make it worse, they left my application as pending while they went home for the weekend and I'd have to *hopefully* wait to hear about the results on Monday as no one had called me to update me about the process. I'm ashamed of what community first has become. Vystar has been the worst as they've shown in the past few years but unfortunately, it looks like the service that set Community First apart from the competition is no more. I'm glad I never ended up opening a business account here and definitely never will. That's another thing I just realized: in my previous car purchase, the dealership needed to see my bank statements with a total figure. I was with Vystar at the time and they needed me to come in multiple times for them add up my total deposits for 3 months BY HAND because their online banking didn't have a simple Total deposits or withdrawals metric for statements. I had gone to CF to see if they did and they also didn't have this simple function. To the underwriting team at CF, to your counter offer, I say you need to get more training and do better at your job.

It's a shame; we went to open an account but couldn't be helped because the Spanish-speaking lady…read morewas assigned to the teller window instead of assisting two customers--customers they unfortunately lost because they didn't have a Spanish speaker available. They really should improve in this area and be more cordial. "No tienen visión"

I love the Dunn Ave branch. my service was very good from and very profession from Ishmael and…read moreRahleigha

Customer appreciation customer satisfaction and customer service. I've had the same policy since…read more1986 at State Farm. Joe McGhee has been the agent on this policy since 1996. I have been using an ach to pay for at least twenty years. There was an incident with the bank that required me to change my card number. I called joe McGhees office and explained the situation. The representative on the phone said there was nothing she could do until the bank reported inability to complete draft. Now they (joe McGhee) is trying to charge me $15.00 return check fee.. first of all I didn't write secondly I called and tried to fix it in advance and they blew me off. I'm gonna another agent that will hopefully appreciate a long standing customer and offer quality costumer service.

Great service and helpful explanation of the insurance process and coverage. They are very timely…read morewith following up and answering questions.

This is my first time trying out fast payday loans and all I can say is I am so grateful to have…read morespoken with Ms. Shanara. She made my first time experience great! She called me prior to coming in from the application I did online and told me everything that will be needed before I physically came into the office. Now I am able to pay my car payment without stressing about where to get the money from. Thank you, thank you and thank you! If you needing help and stuck in a tough spot, give fast payday loans a call and ask for Ms. Shanara she's the absolute best and her patience/ professionalism is unmatched.

I have been a customer of Homer St. Clair since 1990, and I will never switch. He has been an…read moreamazing agent as well as a great person. He has by far the best staff. I usually speak with Sheila or Queen and they are always a pleasure to speak with and go above and beyond to assist my needs. I would highly recommend him as your future insurance agent.

I have contact mostly all Insurance in Jacksonville, FL-- did NOT like their Attitude and mostly…read moreUnfriendly and Unprofessional Insurance Agent -BUT Carla Fenzel @ State Farm Insurance, 7305 Merrill Road in Jacksonville was so Kind, Very Friendly, Very Understandable, Explain all Insurance options for your needs. . Richard there went way beyond in Helping me get my car Insurance. I truly Recommend Mr. Richard and State Farm for treating me the way I like to be Treated, with respect and of course Excellent Deal Price. Thank You State Farm and Mr. Richard. Excellent insurance Company to Contact. 5-STAR and Above. Give them a call @ 904-743-7422 you be Thanking them too!.

A Newton and Young Insurance was recommended to me by the owners of the Roadhouse to insure my food…read moretrailer and truck. They were very helpful and always followed through with phone calls and emails with quotes and information. They always went above and beyond!! Competitive prices but the service is the reason I'll always use them for any future Insurance needs. Good people!!

The people running this agency are wonderful to work with. They took time to learn about me and my…read morefamily in order to make sure we were covered. They answered all of our questions. Now we have our car, house and boat all insured with them.