I love the Dunn Ave branch. my service was very good from and very profession from Ishmael and Rahleigha

It's a shame; we went to open an account but couldn't be helped because the Spanish-speaking lady was assigned to the teller window instead of assisting two customers--customers they unfortunately lost because they didn't have a Spanish speaker available. They really should improve in this area and be more cordial. "No tienen visión" read more

Branan Vystar Middleburg. Absolutely crappy service. Went to get beneficiary updated on my account. First guy says to have a seat and I'll be right with you. 45 minutes later and many people asking why I'm waiting, getting the same be right with you garbage. Only to be told my spouse needs to be with because he is on my account! 45 minutes! why didn't they say that at the start. They had my account open from the start! Even told them I'm leaving the country the next day. If they would have helped within 15 minutes i could have made it back with him! Unsat service! read more

Terrible customer service skills from the two people I spoke with. Attitude and very unprofessional. Would not recommend, seems like they don't want to do any extra activity to help you. read more

I had the pleasure of working with Rah today. She was very patient and explained everything in thorough detail. From the first step to the very last she made this a simple process for a very frustrating situation that I am in. Thank you for your hard work. read more

Bria was very helpful and knowledgeable in helping me become a member. Her customer service went above and beyond my expectations. Not a very long wait as we went during the lunch hours. read more

rahleigha was amazing and very professional with assisting me today. will continue comung back to this branch for sure

I have NEVER had a negative experience with a team member. I am surprised the few times I see such a review and my only thought is that that person, the reviewer, must have been having a bad day when everything seemed to be going wrong for them. -We all have days like that, right?- But I digress. I have used six different branches in the Jacksonville/Orange Park. I have ALWAYS had excellent experience. My husband uses one more than any other as it is next door to his office and they greet him by name. ALWAYS positive, ALWAYS helpful. Thank you, VYSTAR, for all you do. read more

her service was very good and had answers to all my questions and she was patient with me and had no problem answering them

Okay I wanted to take a moment, no, I NEEDed to take a moment and highlight not only this Finacial institution but this location specifically! VyStar has had a ROUGH year! I mean let's be honest! . You know we all have that one year... that one really bad one where no matter what happens we say "well, at least it's not 2016!" (Mine might have been 2016...) Well, this will be that year for VyStar! Every other atrocity will pale in Comparison to VyStar 2022! That said, it also happens to be 4th of July weekend so no one will be opened Monday. And the country happens to be in an uproar so people are getting things handled today in troves! I however forgot to pay my rent yesterday ‍ and since the new app launched I haven't been able to simply transfer funds I have to go into a branch. (I will be calling once I'm done here and adding their account back to my transfer list but I haven't done it yet lol) My closest VyStar is like 11 minutes from my house and I slept until noon today (it was a rough night) I walked in and there was a Line almost out the door at just 5-10 minutes till closing!! My FIRST thought was "Noooooooooooo!!!!" And then "This is going to take FOREVER!!" And finally "I mean... I don't even like my house that much!!" So you know ... I got in line....14 minutes later I look up and hear "Next in line" How!?!? That was INCREDIBLE!!! I mean they Beast Moded that line like it was Nothing!!! And they were still so pleasant and helpful!! We were in there AFTER closing time and they were still Smiling y'all!!! So yeah... I gotta should put my girls and dude at the VyStar on Dunn Ave today Saturday July 2nd because every one of you did the damn thing!!! Thank you!! read more

VyStar Credit Union - This was taken at 12:57, 3 minutes after I walked in, and moved up a cpl times. The time stamp when I walked out was 1:08. Incredible!!!! - Banks & Credit Unions Near Me - Jacksonville, Florida

Fantastic customer service was giving to me today. Thank you Elijah J. for making my transaction smooth, timely, and professional.

NEVER BANK HERE!!! I joined at vystar years ago when their slogan was "We never forget it's your money". Well clearly they forgotten and they've gone from being a nice, neighborhood credit Union to basically being a vicious pimp for your money. We called them this week to notify them that we had some financial issues and that we were going to be behind this month on our car payment. Unfortunately, we were behind a month already, and Vystar wouldn't let us skip a pay (probably because our car is in negative equity). As soon as money was deposited to our account today, VYstar took it for the late car payment without notice or call. That was food money. I regret ever putting my money with this bank. I trusted them and they have not only been disappointing but they have put the livelyhood of myself and my family at risk. Never put your money here, and if you do bank here, I suggest you find somewhere else to place your money. They don't care about their clients. They only care about making sure they get their money first, then, and only then, is it your money. Don't trust them and definitely put your money somewhere you can trust it will be safe and secure, even from the organization itself. Organizationally, VYSTAR lacks integrity and has bad ethics when managing money. We will be closing our accounts here as soon as humanly possible. read more

Ms. Lisa Lance was very helpful and professional this is the second encounter that we had with Miss Lisa and she explained everything very well we understood everything that she was talking about we actually have a death in the family and she was very detailed oriented in the in the process. She takes her time and we never feel like we are being rushed. Thank you so much for all that you have done and doing for our Family at this time on our loss. Please see Ms. Lisa at Vystar. read more

Love my credit union. I can't imagine ever leaving Vystar. I have always had outstanding customer service and this location is no exception. We mostly use the ATM to make both deposits and withdrawals, but when we have to go inside It's always been a good experience whether dealing with the tellers or sitting down with someone about opening a new account, taking out a loan, etc. I've always received great service from the people at the desk when you first enter when ordering checks. The lines can get pretty long at the drive-thru, but they have plenty of lines open and things seem to move pretty quickly... again, we usually just use the ATM. I do like that they have video screens at each of the drive ups so you can see the teller and they can see you. That's pretty cool. I love Vystar because they are open on Saturdays until 3pm. I also like the fact that our direct deposits always go in the day before they are suppose to. What can I say? Credit unions are just better than regular banks. read more

Extremely polite receptionists! Was a great experience! The wait time to be seen was a bit dreadful, But I know nothing about peak hours at vystar in the morning, and I understand business is business! Everyone seemed to be busy and working as efficient as possible! read more

Lisa Lance, explain to me everything I need to know. She had been my representative for many years.

Continue having issues with this Branch , My husband and I went through the drive thru at the Vystsr on Dunn Ave Monday about 4:45 pm, We drove through the atm first to withdraw cash to pay my car note and a personal loan then, we drove back around and got in the teller line we got in the line at 4:58, after a long wait we finally got to the teller at 5:27, As soon as the Vystar worker came on the screen she said in the nastiest voice, the line was not open when you got in it , and I said the line was not closed, and she just closed the screen sent my money back and refused to wait on me, and just basically cut me off and left me sitting there. I seem to always have problem coming to the bank, I had one good review last year and that was after I spoke to someone who used to work there at tge Dunn ave branch and then came back, she was closing off the teller line another time I was waiting and I talk to her about how rude the teller are who worked there, I have family and friends that also work for Vystar and they don't dare treat customers like this what is really going on at the Dunn Ave. Branch, surely the manager is not going along with this kind of behavior, we'll maybe so because it has not changed I have to go to other Vystar Branches to get decent treatment, I've never ever had this kind of treatment at any other branches but Dunn Ave. read more

This is a really great location... The staff is very friendly and are sure to help you with all of your banking needs... The drive-thru has plenty of lanes, although at times it can be very busy... But the lines move pretty quickly. There's an ATM out front for those of you who don't want to go inside or use the drive-thru.... If you do go inside expect the same friendly and quick service. read more

I always like this bank when I'm in the area. It was the first one we started at in the area. They have since built one a little closer to home but this one is good too. read more

This location is by far the BEST in Jacksonville! The staff is helpful and friendly! They all go the extra mile to explain your banking options to you and they go out of their way to call and give heads up on new options relevant to you! While I'm busy with work and play, my bank representative is looking out for my best financial interests 24/7!!! read more

This is about their CC. Its the worst system ever! I live in Tampa and own a supplement company so I tend to travel a lot. I use their card for gas and food ONLY. It is apparent that if I travel anywhere outside of the Tampa area like Orlando (45min away) and stop to get gas they like to block my card. This is an ongoing event not a one time hick up. On the latest one while I'm standing at the gas pump with a declining card I call the customer service people and their response was I did not tell them I was going out of town..... I'm sorry I didn't realize I have to ask permission to travel 45 min with in my state! Also the representative told me my card was not block but yet I just had 3 failed attempts. So I pay with my reliable citi bank card grab a bottle of water get back into the car and low and behold a automated call comes through stating my card has been blocked! Wow I guess I'm crazy because the representative from the fraud dept just told me a few minutes prior it was not blocked. keep your card blocked Ill use more reliable companies that want to earn my money! read more