I have generally had a great experience every time I have gone to this location. For some reason it…read moreseems that they have parts in stock when other locations don't. Also I have dealt with their guy Fletch multiple times and he is the bomb. He is a great example of good customer service and I prefer this location because of him.

So here is the fun of Advance Auto. So I got an email giving me 25% off of my online purchase and…read moreso I ventured to the store to make sure what I was about to ask for they had in stock. I was going after Weaver Gold Brakes, some DOT 3, and some Brake Grease. So Larry confirmed they had it and then told me after ordering it online it would take about ten minutes to come through. I said no problem ordered them on my phone and proceeded to go take a stroll around the book room. While I was in the book room someone bought my brakes that I had already paid for. So I went back ten minutes later to find Larry couldn't find my brakes, so we settled on having them brought in from another store and delivered within an hour. I said okay, I'll go grocery shopping which took 2, I know delivery science isn't exact. So coming back it turns out the delivery driver for the other store never showed for work. Larry asked if I would like to wait or go with a different set of comparable brakes. So that's what we did. He was so nice about it he even threw in one of those little brake grease packs. So here is the deal when going to Advanced keeping a calm head gets you all the customer service you need. I'll be back for more supplies but for now my Crosstrek is running like a boss.

Excellent customer service! Left dealership dissatisfied on many levels and headed to Advance Auto…read moreParts. Daniel provided EXCELLENT customer service. I drove away with problem resolved at a fraction of the cost of dealership and with immediate resolution. Would highly recommend!!

I was having problems with my truck starting. When I pulled up to Advance, a Jeep Cherokee owner…read moreand one of the employees where rolling the battery cart out to switch out his battery. I checked in at the counter and waited. As approximately 6-7 more people walked in, Sandra, the girl I'd checked in with, noticed I was still there, grabbed a guy from the back to talk to the other customers and brought her own battery tester out to my truck. She helped clean off my battery (there was a lot of corrosion) and then tested the battery, finally declaring that she couldn't replace a battery that was that good. She suggested I get baking soda and boiling water and finish the job, but that it probably would be able to charge itself better even now. Completely right and wouldn't sell me an unneeded battery. I'll DEFINITELY return here when I actually DO need a battery!

I have no idea if they have the parts I needed because after entering the store I overheard the…read moreunmasked sales associate cursing and talking with another salesperson about how someone "hates that I'm not vaccinated." If the F-bombs weren't enough to turn me around this disrespectful conversation and behavior surely were. Go somewhere else if you are bothered by the fact that these guys are not following CDC guidelines regarding masking for unvaccinated workers indoors.

Stopped in for a quick pickup of a brake light bulb for my lady's vehicle. Pedro assisted me…read morethrough the process, from finding the correct bulb to providing the tools to complete the install so I didn't get a ticket. Pedro's the man because he didn't want me to get a ticket.

This place is super. I have an old vehicle (1986), and…read morethis is the place I always go for parts. The price is right, the sales people are very attentive, and they almost always ask what the problem is that you are having with your vehicle, and offer advice, and help you brainstorm on how to fix it. One time, I won't go into full details, but I had to drive my truck with a screwdriver. 1400 miles, with a screwdriver for a key. I didn't mind. It worked. The only problem was is that I was due for an inspection, and was pretty certain that it wouldn't pass with a key that was a screwdriver. No big deal, as I figured I'd just get a new lock ignition assembly and be good to go. Except they dont' readily make those for my truck anymore. THAT was a problem The guy at Fisher spent 10 + minutes helping me figure out an alternative, and even made a couple phone calls to people he knew to check and see if certain MacGyver type ideas that we were brainstorming to 'fix it' would pass inspection. Those other big chain stores just up the road that start with the letter "A" are dead to me. This place feels like a locally owned store, and has the service to match.

My Honda CR-V car isn't all that old, but things are starting to go. Had to replace windshield…read morewipers and a headlight. Each time, there were plenty of people behind the counter so I didn't have to wait at all and on each occasion the person who waited on he, walked outside with me and replaced the items on the car. As a woman in her 70s, I really appreciated the polite service.

I have been buying all my parts for the more than 20 vehicles I owned personally and my fleet of 6…read morework trucks for my business from Charlottesville NAPA Auto Parts for the last 22 years. James, Avery, Andy, Dennis, Danny, Neil, and a few others have always been extremely helpful, professional, and courteous, and have always gotten me my parts as quickly as possible. The times a mistake was made it was always resolved to my satisfaction. If they couldn't get me the part I needed for one of my classic cars they always had ideas or suggestions on where to look. If you get demanding or rude you're on your own. Treat these professionals with the respect they deserve and you will get fantastic service.

Unbelievably disappointed with the C'ville Napa this morning. I wanted to support my local auto…read moreparts stores instead of buying everything online so I visited NAPA first on 12/28/21. We ordered two brake parts, anticipated to arrive before the end of the same week, although I'm never in a rush- mine are all long term restoration projects. Since I found out a snow storm was coming, I decided to grab the parts a day after their anticipated arrival, on 12/31/21. Only one part had arrived, again, no problem. I picked up the first pair of wheel brake repair kits only to find out they were the wrong size completely. I revisit the store a week after the other item was to arrive (holidays) and it was no where to be found, it is now 1/10/22. I asked for a full refund as they were unable to locate the correct parts (I already paid for 12/28). The would not refund me for the shipping of the item that was apparently never located nor shipped from wherever it was supposed to be. THAT SOUNDS LIKE A SCAM TO ME. NAPA can either refund me the remaining $17.99 I paid to have the one item shipped, or this review can stay up here permanently. The incompetence is overwhelming at the Charlottesville NAPA.

Tire was leaking air without any visible cause. Stopped here in the morning and the staff was able…read moreto diagnose and repair the problem and get me on my way with zero issues or hassles. Very grateful and appreciate the staff's prompt attention and help!

The team was fast and very friendly and was able to fit me in for a front end alignment and…read moreinspection.