I have generally had a great experience every time I have gone to this location. For some reason it seems that they have parts in stock when other locations don't. Also I have dealt with their guy Fletch multiple times and he is the bomb. He is a great example of good customer service and I prefer this location because of him. read more

So here is the fun of Advance Auto. So I got an email giving me 25% off of my online purchase and so I ventured to the store to make sure what I was about to ask for they had in stock. I was going after Weaver Gold Brakes, some DOT 3, and some Brake Grease. So Larry confirmed they had it and then told me after ordering it online it would take about ten minutes to come through. I said no problem ordered them on my phone and proceeded to go take a stroll around the book room. While I was in the book room someone bought my brakes that I had already paid for. So I went back ten minutes later to find Larry couldn't find my brakes, so we settled on having them brought in from another store and delivered within an hour. I said okay, I'll go grocery shopping which took 2, I know delivery science isn't exact. So coming back it turns out the delivery driver for the other store never showed for work. Larry asked if I would like to wait or go with a different set of comparable brakes. So that's what we did. He was so nice about it he even threw in one of those little brake grease packs. So here is the deal when going to Advanced keeping a calm head gets you all the customer service you need. I'll be back for more supplies but for now my Crosstrek is running like a boss. read more

Advance Auto Parts - Larry has great customer service. Got me my brakes as the same price from the website. - Auto Parts & Supplies Near Me - Charlottesville, Virginia

Kyle helped me from start to finish and I couldn't be more appreciative. I didn't have cash on me or I would've liked to have given him a tip. Friendly, helpful, professional and about to be a new dad! I hope he gets the baby girl he asked for at the gender reveal tomorrow. Thank you, Kyle. You'll be a super dad!! read more

Jon at 540 Twentyninth Place Ct Charlottesville, Location was amazing ! He helped me with my battery problem Such a wonderful person and helped me out so much! If there is a reward system for employees or anything he deserves it as well as a raise he went above and beyond! Such a wonderful guy ! read more

Love the counter guys. Shout out to Larry. But I contacted customer service to correct my email address. Instead they deleted my app account completely. No perks. No 'garage' of my vehicles for lookup. No purchase history accumulated over years. No profile. Period. After calling them again and talking to total idiots, I was told the IT department would get back to me. That was September... read more

These guys are really experts! I took a bottle of sticker/decal remover to the counter and asked if the guy knew anything about it. He replied "it's used to remove stickers." read more

This place needs serious help with their customer service! Plan on spending at least half an hour in line waiting to check out. Ive been in 5 times now hoping it would be better but no luck. During slow times they have one guy working the counter while the other 3-4 employees han read more

Came in to get a code reader and was told the one I bought would work, however it didn't do what was needed. 30 minutes later they wouldn't accept the return. Waste of time and money. Frustrating and unhelpful. read more

If you buy a car battery here, testing and installation is free! I came in during mid afternoon on a Friday and the wait was maybe 5-10 minutes before anyone could actually service my car. The staff is friendly and helpful. read more

I rarely ever write reviews, particularly negative ones, but I was so displeased and treated so rudely, that I have taken the time to make an account just to speak my mind about this business. First off, when you enter the store, you must wait for at least 5-10 minutes before your existence is acknowledged. This has happened every time I have gone there, but it is not why I have a problem with this place. I went there to ask for a second replacement headlight for my car. The guy behind the counter very rudely informed me that since I have after-market headlights, he would not help me. After several refusals to be of any help, I told him that I had been there before, and a young man came outside, helped me uninstall my light, found the proper bulb, and then installed it for me. He responded with a very rude and snarky remark about the kid getting fired for doing so (apparently customer service is against their policy). Whats more, judging by the guys clothes, it was the manager that was helping me. He was very quick to hurry me along as if I were inconveniencing him. Sparknotes: This apparently is a place where good service is punished, and you are treated as an inconvenience. read more

I have been here previously several times and I always happened to have the same person helping me and he was always helpful and was nice enough to help with any questions. However, the last time I went, several of the employees were incredibly rude. When I asked if I could pay to have something installed, one woman just yelled no, and another man told me to check youtube because "they don't do that here." I was incredibly disappointed with this last trip to Advance Auto and I hope to find another auto care place that is more helpful or at least nicer to the customers. read more