I called Eavers for assistance with my Ford Escape and was told to bring it in for a diagnosis. I…read morewas assured they would have an answer within an hour, but it ultimately took about seven hours. Their labor rate is $150 per hour, so timely and accurate communication about the status of the vehicle was especially important. The issue was determined to be the water pump, but the warranty claim was not submitted correctly, leaving me facing a $1,200 out-of-pocket expense. I explained that, as a mother of a medically complex child, coming up with that amount immediately would be difficult, but I could pay it within a week. I was assured that would not be a problem and that the vehicle would be ready by then. After having my car for approximately 2 1/2 weeks, I called to pay and was told the vehicle would be ready in 30 minutes. To give them extra time, I arrived two hours later. When I got there, they initially couldn't locate my file. Once they found it, no one could clearly explain the status of my vehicle. After asking to speak with someone else, I was informed that the repair had not even been started. The explanation given was that they had the wrong parts. Considering they had already had my vehicle for more than two weeks, this was extremely frustrating--especially after I had been told it would be ready that day. I asked whether the repair could at least be completed the following week, but was told they could not guarantee anything. I explained that this is my only vehicle and that I rely on it to get my daughter to her medical appointments at UVA. Rather than offering any solution, I felt as though I was being encouraged to take my business elsewhere as he dangled the keys in front of me. I have never had such a poor experience with a mechanic shop. Eavers used to have an excellent reputation, but my experience since the ownership change has been disappointing from start to finish. Charging $150 per hour creates an expectation of professionalism, communication, and efficiency that was simply not reflected in my experience. Based on my experience, I would not recommend them if they were the last shop on earth.

DO NOT TAKE YOUR VEHICLE HERE…read more We brought our vehicle in for a diagnostic inspection and were told the water pump and timing belt needed to be replaced. The shop submitted both repairs to our warranty company as a single claim instead of separate claims, which another repair shop later told us should have been done differently. We were also quoted a labor rate of $150 per hour, while the shop we ultimately moved the vehicle to charged $90 per hour. We repeatedly explained that we have a medically complex child and that reliable transportation is absolutely critical for our family. Despite that, our vehicle sat at the shop for nearly two weeks. When we called to check on the status of the repair, we were told the vehicle would be ready in 30 minutes. We arrived approximately two hours later, only to be informed that no work had actually been started. We explained that we could not simply drive the vehicle elsewhere because the repair was tied to the warranty process through their shop and asked what we were supposed to do. The response we received was unprofessional and dismissive. An employee literally dangled our keys in front of us and laughed. At that point, we had the vehicle transferred to another repair shop and will never return. After sharing our experience in a local Facebook group, multiple people reported having their own negative experiences with this business. While I cannot personally verify those accounts, the number of similar complaints was concerning. Based on our experience, I cannot recommend this shop to anyone. The lack of communication, professionalism, and respect for customers was unacceptable, especially when families are relying on their vehicles for essential medical needs.

had an oil leak on my lexus, brought it in for new valve cover, lady at the front desk insisted i…read moreneeded new spark plugs despite them operating perfectly fine. i told her not to just go ahead and install them but to wait for the technician to address if it was necessary in the first place and to call me before i gave them the greenlight to install an additional $112 worth of parts (likely an additional $100 at least in labor costs for a 6 cylinder like this). they did not call me at all until the job had been completed, completely disregarded my request and proceeding to charge me for it. not only that but when i arrived to pick up the car the had added an array of additional charges and labor charges to the itemized receipt, including a charge for tightening ALTERNATOR bolts, new coolant hosing, and new bolts from apparently cross threading (this car has only been worked on professionally). some of these charges had absolutely nothing to do with the maintenance i had brought the car in for. the validity of these charges comes off to me as a predatory means of squeezing more money out of customers (something the auto mechanic world is infamous for). based on principle alone i cant stand for this and I wont be returning

Brooks Auto is an excellent place to go for Repairs, Oil Changes, Inspections and many more other…read moreservices that they offer. Whether you're local or coming through, I would recommend Brooks Auto and Truck Repair. They are reasonably priced and offer excellent service. Gene, went above and beyond to save me money on replacing the back axle of jeep (that I no longer have but dearly miss). Donna, is incredible and what a lot people fail to realize, this lady does the clerical work and jumps in to help out in the garage, I have seen people team her over coals - not knowing that she is busting her tail, just as much as a man does. I like to consider myself, an honest person and going after someone as hard working as her - really sets me on fire!! These people bust their hard-working tails off to provide the best auto service in the City of Waynesboro, so show them respect please. This is not pointed to everyone, just those (I don't know other customers may be going through - but an ounce of kindness is good for the soul). Any woo, for those looking for down-to-earth, honest, and excellent workmanship, this place is for you!!

State annual car inspection. Staff were friendly, helpful and quickly had me back on the road. I…read morewill definitely use this business again.

they were supposed to fix my front end and car came back in the same condition finally took it to…read moreMastertech where i normally go don't bother with them they are con artists we will be suing them in small claims court

Started coming here 2 years ago to get all of our cars inspected the lady at the front desk has…read moreALWAYS been rude she has no respect nor has manners. By working in the front your the first face clients see. Manager has always been nice but unfortunately we cannot keep putting our money somewhere we are not welcomed.

We were traveling out of state from Tennessee and had some issues with our ABS sensor on our 2016…read moreToyota tundra. We stopped there because it was the closest thing from where we were having our issue. Within 15 minutes they had the truck looked at and the problem diagnosed. They were fast and friendly, and got us on our way. THANK YOU!

We called Spyders because we had a loud noise under the car, as we were driving down I 81. He saw…read moreus right away, and put the car up on the lift, bolted a loose piece back on, and sent us on our way in about 15 minutes. Would not take any fee for this! This is small town America at its best. Thanks, Spyders!!

Spyder's did a major repair on our PT Cruiser...replacing the water pump and a few other things…read more They did a great job and we're so happy to have our car up and running again (and not overheating like it was!) We would highly recommend Spyder's as the place to go if your car is in need of some repairs. Friendly people and reasonable pricing. Thanks, Spyder's!

I live on a farm with extremely filthy cars and trucks. tons of pet hair and Virginia clay! noah…read morewas communicative and great to work with . he was punctual and spent hours on our vehicles and they all looked brand new when he was done. I will absolutely have him back .

Here's the headline: excellent service and value for the price. Attention to detail could be a…read morelittle more on point. Here's, as Paul Harvey used to say, the rest of the story... Asked for a quote on Yelp for a full detail on my small SUV. The response was prompt, the price more than fair, and the availability immediate. So, yay! Let's go. Service is mobile and Noah--the owner/operator--came out to my workplace to detail the vehicle. He was on time--actually a little early which earns super bonus points from me--very friendly, and professional. His rig is clean, organised, and well equipped which tells me this fella knows what he's doing and cares about how he does it. So, why not FIVE stars you ask? Because an auto detailer needs to be about every single detail, no matter how small. Upon inspection I noticed the inside of the driver and passenger doors had not been touched (I could trace a line through the road grime with my finger), and there were minor (yes, minor, but we are talking about details) bits of dirt still in the carpet near the doors. I don't know if the tires were dressed, but they didn't look to be--it could be that he used a product that left more of a matte finish than a shiny one, but I like that armour all look on the rubber). For the price, convenience, and customer service I was satisfied. I would just encourage a little more attention to those fine details that make the difference between "great!" and "HOLY COW THAT IS AWESOME!"

Great service! My husband and I are always happy with our vehicle repairs and maintenance!read more

I gave them two stars only due to heather being nice to deal with. Other than that I feel it was…read moreunfair to change us 250 for your driver to put a board on the axel that my driver already had tied up and then your driver followed us 10 min to your shop. In the am was told it won't be fixed until Friday you only have one mechanic No parts and might need an axel would be a week wow Well needless to say we went to another shop down the road and my driver was fixed and on the road within in hour. Just disappointed from one business owner to another.