Napa Auto Parts is the best overall all around parts experts. They have a lot in stock and almost…read moreanything next day. I've been told they can get any part for anything. Napa Auto Parts of Danville and Veedersburg has been serving the local communities for over 40 years. I would highly recommend them.

Recently I had one of the best customer service experiences ever in my life. I had been searching…read morefor a car part (tail light) for my 1997 Nissan 200SX SE-R. I searched most of the places you would normally think of - the dealer, local parts stores, even junk yards. Either I found items that were exorbitantly over priced (a junk yard tried to sell me an entire trunk lid at $250 for a $15 plastic light cover) or found nothing at all. So i decided to try eBay for my part. That's where I came across Bill Smith Auto Parts out of Danville, Illinois that was listing an item that sounded similar to what I wanted. Luckily enough they list a phone number on their eBay auction so that you know you are ordering the right part, and can confirm with a real person. (Try finding that very often) So I gave a ring to the store to find out more about my part. The representative I spoke with was polite, attentive, and very knowledgeable about the products the company was selling. In fact, when she found out that a car had just been crushed with the part I was looking for (only one in stock) she made an extra effort to find the part through a parts database. Then she gave me the number of a place that was able to find what I needed. That's right folks, she sent me to a possible competitor in service of the customer!! You have to understand that where I'm from, Northern VA / Washington DC Metro area, everyone is out to make a buck and helpful service is of a bygone era. So it was quite refreshing to have someone take the time to find out what was most helpful for me, the customer. This representative should be given a pat on the back for a job well done... And even though I didn't purchase the light from her company as originally intended, I now know of a store who hires people of integrity and knowledge. These are the things that will make me a customer at Bill Smith Auto Parts any used car parts in the future. So please, if you have a auto parts need.... don't hesitate to call on Bill Smith Auto Parts, Danville IL. I'm sure their customer service will leave you as speechless as it did me.

I called about a taillight assembly. I spent 20 minutes on hold, listening to their spiel…read more I DO NOT leave messages on such calls, I talk to a person. Apparently, if youre not a big customer, you dont get answered. NOT THE WAY TO RUN A BUSINESS

Superior customer service and the prices are very reasonable. I have taken my vehicles here for…read moreyears and they have always done a terrific job. I have taken my mother's cars here for years as well, I wouldn't trust anyone else to do this work! The owner is a great guy and has even let me borrow his truck for a personal errand, I don't know any other place that would do that. They have been in the town for a long time and I hope that they stay here. They have a wall of "Thank you" notes that they have received over the many years . I was really surprised to see that their Yelp score was not a lot higher. Highly recommended for brake and muffler work!

Very high prices. Took a super nice classic car there, the greeting was surly (to be expected). One…read moreguy drove the car inside lifted it then all 3 of them looked at the entire system. It was all recent but one muffler had blown out. Its at the very back of the system. They quoted a high price for the muffler and install. I said "It must be stainless steel at that price". He said he didnt know. Just a standard replacement. I declined, they moved the car outside and it had grease from their shoes on my new carpet. Be very cautious dealing with this place

I went there yesterday because my car had the "engine service light" on and they advertise free…read morediagnostic testing. I've gone in there before and again there were not enough people working the front so I waited 5 minutes in an ambiguous line. If the employees have to say, "I can help whoever's next," then there's a problem. Finally it was my turn and I asked for the test. The guy said "Hold on it will be just a minute," and proceeded to helping the next guy in line. I stood there for a second and asked if I should just go to the other place in town. The guy said, "that's up to you." I said, "well, do you want to help me?" and he said, "Well your test is free and I've got other customers who want to pay." I said, "OK, and what's your name, Shane?" He said, "Yea." I left and went to another place and they did it and it turns out my oxygen sensor was out, which costs 70$ for a new one, so I guess they lost a 70$ sale. I've been in there before with my truck and bought a temperature gauge after the testing. I will now go elsewhere when I have problems, need oil, filters, fluids, or other supplies.

If you need roadside assistance, call them!!! We were on our way camping when our camper trailer…read moretire blew. Our jack to our Tahoe was too big to remove the trailer tire and replace with our spare. We were stuck on the side of the freeway not knowing which exit we were near. It was late at night. We first called our insurance which (of course) did not extend coverage to the trailer tire - but they called people in our area for quotes. The best they could find was Carnaghi Towing which wanted to charge us $165. We didn't need a tow, didn't need a new tire, just the tool to change it! I then called Coffman's towing who said it would be $85. Ryan said he'd be to us in 20-25 mins. He showed up in nine (yes NINE) minutes!!! He then said he thought we were further away so reduced our price to $65. He changed our tire for us and noticed the spare was low on air so followed us to the nearest gas station and made sure we knew where the air pump was then left. Well, the air pump wasn't working and we were afraid to drive on it so he actually made a trip back after another call to fill up our tire with his air compressor! He saved us last weekend, was quick, and charged a FAIR price, plus went over and above to make sure we were safe. Thank you, Ryan!!

Great service. Quick response time in an emergency. The driver was very courteous and…read moreprofessional. I highly recommend and would definitely use again!