I went there yesterday because my car had the "engine service light" on and they advertise free…read morediagnostic testing. I've gone in there before and again there were not enough people working the front so I waited 5 minutes in an ambiguous line. If the employees have to say, "I can help whoever's next," then there's a problem. Finally it was my turn and I asked for the test. The guy said "Hold on it will be just a minute," and proceeded to helping the next guy in line. I stood there for a second and asked if I should just go to the other place in town. The guy said, "that's up to you." I said, "well, do you want to help me?" and he said, "Well your test is free and I've got other customers who want to pay." I said, "OK, and what's your name, Shane?" He said, "Yea." I left and went to another place and they did it and it turns out my oxygen sensor was out, which costs 70$ for a new one, so I guess they lost a 70$ sale. I've been in there before with my truck and bought a temperature gauge after the testing. I will now go elsewhere when I have problems, need oil, filters, fluids, or other supplies.

Recently I had one of the best customer service experiences ever in my life. I had been searching…read morefor a car part (tail light) for my 1997 Nissan 200SX SE-R. I searched most of the places you would normally think of - the dealer, local parts stores, even junk yards. Either I found items that were exorbitantly over priced (a junk yard tried to sell me an entire trunk lid at $250 for a $15 plastic light cover) or found nothing at all. So i decided to try eBay for my part. That's where I came across Bill Smith Auto Parts out of Danville, Illinois that was listing an item that sounded similar to what I wanted. Luckily enough they list a phone number on their eBay auction so that you know you are ordering the right part, and can confirm with a real person. (Try finding that very often) So I gave a ring to the store to find out more about my part. The representative I spoke with was polite, attentive, and very knowledgeable about the products the company was selling. In fact, when she found out that a car had just been crushed with the part I was looking for (only one in stock) she made an extra effort to find the part through a parts database. Then she gave me the number of a place that was able to find what I needed. That's right folks, she sent me to a possible competitor in service of the customer!! You have to understand that where I'm from, Northern VA / Washington DC Metro area, everyone is out to make a buck and helpful service is of a bygone era. So it was quite refreshing to have someone take the time to find out what was most helpful for me, the customer. This representative should be given a pat on the back for a job well done... And even though I didn't purchase the light from her company as originally intended, I now know of a store who hires people of integrity and knowledge. These are the things that will make me a customer at Bill Smith Auto Parts any used car parts in the future. So please, if you have a auto parts need.... don't hesitate to call on Bill Smith Auto Parts, Danville IL. I'm sure their customer service will leave you as speechless as it did me.

They hire and employ the worst kind of people as shown by the comments they leave. Literally go…read moreanywhere else

Napa Auto Parts is the best overall all around parts experts. They have a lot in stock and almost…read moreanything next day. I've been told they can get any part for anything. Napa Auto Parts of Danville and Veedersburg has been serving the local communities for over 40 years. I would highly recommend them.

I needed tires for my truck. Zach recommend so 35" nitro ridge grapplers! I absolutely love them!…read moreI'll go there for all my auto needs!

From the owner: Carquest is a locally owned and operated auto parts store that has been serving our hometown for…read moreyears. We stack decades of hands-on experience like playing cards to get our customers the right answer, the right part, right now because in our business real answers from real people are crucial. Carquest customers always get a quality, local parts experience while also being backed by Advance Auto Parts and the largest parts distribution network in the industry. But we're not accountable to a corporate spreadsheet like our big-box competitors. We answer to the legacy of family businesses and to the towns and neighborhoods we grew up in. From the repair shop to the Little League field, we're here, and we're committed to you.

My primary mechanic suggested Lafayette Auto Supply for last minute and urgently needed parts. The…read morestaff were friendly and looked up exactly what I needed. LAS had more stock than the other two parts stores I contacted. The front counter had several staff working the phones, the computer, and thumbing through catalogs. These are guys who can answer just about any question thrown at them. This place is trusted by many local mechanics so I felt like it was a good recommendation.

I have been here on several occasions to get parts for a vehicle. A radiator the dealer wanted $650…read morefor I got the exact same model here for $125. They have great prices on a lot of factory parts for your vehicle.

I always have a great experience here. The customer service associates are always friendly and…read morehelpful. I recommend this place.

Called to see how much an oil change would be she was snobby and could or I should say would not…read moregive me a direct price with even telling her the make n model of my car. Smh. Guess I'll pay $50 for oil change before I go someplace just to be treated like that and i do go places like that unless i know a price for something as minor as an oil change.

I took my car in to get the battery checked. They checked it AND put the battery in for me while I…read morewas there. I won't go anywhere else in town! Thanks Nick!!!

When to have car checked for a part for wiper not spraying.this young salesman was very direct…read moreabout not checking my car. So I went to Stevensons, and they fixed it, it was a fuse. Won't recommend autozone!!! I don't know why this guy is working there, he wants to look pretty in black.