Matt is an absolute angel!!…read more The steep pitch of the Ichiban exit (yes I was driving at a normal speed and yes others have had the same trouble! - but no, the restaurant hasn't fixed it ) caused my car to bottom out and knocked my bumper RIGHT OFF!! We heard a bang and a scrape so immediately pulled over in to the first parking lot, which happened to be Vaughn's Automotive. We called the 24 hour emergency number and Matt came right over to help us! He patched us back together so we could safely drive until we can get a more full repair. He was competent, he was kind, he was helpful, and he was funny ... he took a bad situation and made it as good as we could've hoped for. This is a great and honest and kind man! You can feel confident about placing your trust in him! I drove from Rockford to visit my daughter and thanks to Matt, we still made it to line dancing!!

We are from California, and my son has been a student in Dubuque for the last few years. As his…read moregraduation was approaching, I started researching who I would have to check over his car for the long drive home. Vaughn's Automotive was my choice, and I couldn't be happier. They went over the car from head to toe and made some fixes that were not crazy, but necessary. Not only did they do the work perfectly, but they told him to stop in before he left for them to check out the torque on the wheels free of charge. He's home safe and sound, and thanks to Vaughn's, his car made the long trek without fail. Thank you for the amazing customer service and care you provided for a loving father with his kid so far away.

L eft without purchasing anything. The guy at counter pointed to where my product was and then when…read moreI was standing there to pay, he stopped to answer phone. He couldn't be bothered so I'll take my business elsewhere.

Poor customer service. Went into the store to buy some power steering fluid, could not find anybody…read moreat the counter to ring me up, so I went to the back where I heard somebody talking and was told in a rude manner by a grumpy bearded man that I cannot be back there. I wouldn't of had to go back there to try to find help. Had somebody been at the counter? I won't be returning.

Deery Brothers Nissan Is the worst place i have tried to…read morework with in a wile. I tried to contact them on two different occasions and ended up on hold for 20 minutes one time and 15 minutes the second time. I still have never heard from service even after leaving my number both times. My car is a 2024 Nissan Kicks. Needed an oil change both times and look everything over because it only has 9100 miles on it. As of now I will sell this car for what I owe on it so I can go somewhere else. I have changed the oil both time I have tried to connect with them. DO NOT EVER BUY ANYTHING FROM THEM BECAUSE YOU WILL NEVER GET A HOLD OF THEM TO GET SOMETHING FIXED EVEN UNDER FACTORY WARRANTY. and yes I have went out there, still never had any service done. Could not get me in. What a joke of a dealership service center. The sales people are very good, but not service.

Had a check engine light come on Sat afternoon; couldn't find a mechanic open/able to check it…read more Someone said O'Reilly could read the code. I called and spoke w/Joel who confirmed this, dropped in, Josh hooked up his reader, came inside and gave me a printout, explained the code, problem, and gave some great advice. All at NO CHARGE. I was in/out in 5 min. Great service. Thank you guys!

I find the service department relies too much on technology to communicate. I receive 3 texts…read morestating first I need over $1000 in repairs. Next text there are supposedly another $3000 repairs. I called for explanation of 3 fuel charges that were the same price and no description. I never received an explanation from Gil or anyone else. I picked up there are 3 or 4 people, again they take my payment no explanation, In this situation, I would hope a Service Manager would explain the repairs and the options. I recently called to get my Tiguan appraised to see if the value justified the repairs or need investigate buying a new car. The Service Manager said I could make an appointment online or he would make the appointment. I ended the call. Do I want to work with a dealership that is clueless as McGrath? As a Sales Person, I would approach this entire Customer Experience differently. I am deciding if it is easier to go to another Volkswagen Dealer that respects me as a customer.

I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car…read more They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!

This is a place with great mechanics and they will not screw you over. 2 mechanics have over 30…read moreyears experience and have seen it all.

From the owner: Heavy Duty Truck Parts and Service Truck Parts & Accessories…read moreOver 18 Years In Business Products: Heavy Duty Truck/Trailer Parts LED Lighting Transmission/Differential Light Duty Trailer Brakes/Suspension Services: Drive Shaft, Drive-Line, Power Take-Off and Spring Repair Flywheel Resurfacing U-Bolt Bending Rebush Walking Beams Brands: Truck-Lite Minimizer Tiger Tool Triangle Spring Gray Manufacturing

I had just moved here from Ohio back in July of 2021. I had a very dependable specialty shop for my…read moreJeep back in Ohio. These can be hit or miss as far as quality. I had moved to Davenport but was encouraged by state and local Jeep Clubs to consider "Complete Off-road" in Dubuque for a regear. Being that it is something that is complicated and a redo that will still be about seventy-five miles away from my new home, its something you really hope will be done right the first time. Well, they nailed. I did the regear to 5:13 and have now been driving on it for four months, I have to say, they nailed it. Absolutely no problems and Im convinced I got good intel from the local and state Jeep clubs. Great job guys!

From the owner: Specializing in sales, restoration & fabrication of Jeep, Truck & Offroad vehicle parts & supplies…read moreincluding lift & brake conversion kits, suspension systems, winches & axle kits.

Outstanding service and products here. Shout out to Rob who was extremely knowledgeable and helpful…read morewhen my sisters and I needed an emergency battery replacement.

From the owner: We want to solve your problems!! Call 815-777-0986 for help with you automotive and small engine…read moreproblems! NAPA Auto Parts, Stihl chainsaws, blowers, and trimmers, and Toro lawn equipment dealer. Offering repair on all your small engine needs!