We had some vehicle issues while on a long drive just passing through and Jennifer and Keshawn were…read moresuch a blessing to have encountered. They were patient and helpful as we worked on the truck in their parking lot. I couldn't have asked for a better experience while in such a stressful predicament. Thank you so much Jennifer and Keshawn!!!!

Great effort to answer my questions..Very very happy for great employees but overall they have had…read moremy scooter for over a week and can't give me an estimate on what it will cost to fix it.. And haven't gotten any better answers than I already knew.and paid them 100.00 this is crazy I don't recommend going here...

As an employee for j and j farms I am outraged and disappointed at the service that we have…read morereceived at this particular location. We had recently brought in a service van that had one Catalytic converter stolen, and one still attached. The service request was to have the vehicle straight pipes and parts returned. After being notified the repairs were complete we picked up the van and were told the cat that was still attached was removed and sold. With no notification, And no discounts or adjustments to our bill. Why would any business do that to a customer and not at the least notify them of what was going on. Please be carful with taking your vehicles here. Make sure to ask plenty of questions and double check the work that was preformed. Let me be clear I am not outraged at the price I'm outraged at how they handle their customers.

Got a wheel control arm replaced here about 8 weeks ago (I think it was this location). I was…read moredriving through town and Bobby was very helpful in setting up an appointment and making sure we had the right part so I would only need to stop for a short while. The work was done quickly and solidly. And they didn't try to upsell me on things I didn't need! Very happy I chose this place.

Sucks ,wanted bike that was advertised ,in blew me off trying to sell a new bike. I knew my limits…read moreon finances, they just lost a customer and I'll put word out ,go somewhere else.

I wanted a black short sleeve Harley-Davidson t-shirt from a state where my son worked for a short…read moretime. Hannah from Black Jack H-D went above and beyond and sent me a few different choices of their t-shirts with very cool prints on the back to pick from. I just want to say thank you to Hannah for making this Californian a fast and friendly customer service experience.

On a receipt trip between NY and Florida, my truck broke down. I had a warrantee through technet…read moreauto. I called technet and I was five several recommendations. The first 2 could not help me because they didn't work on diesels. Carolina custom trucks evaluated my problem and said they could fix it. I need a tow from my hotel. With in 5 min the tow truck operator contacted me and dispatched a truck to me. When I arrived at CCT they immediately started to check my vehicle. They contacted technet and with in an hour they had the new part and were installing it. I have never been this impressed with an automotive service business as I have been with these guys. Their facility was state of the art, With all, up to day equipment. The work bays were clean the staff were extremely professional and polite. I recommend them for any type of truck or automotive service and repair. These people are the professionals. I found out later the men and women I dealt with were all family. For all repairs And Service give these people a shot! I don't think you will be disappointed.

While traveling from Philadelphia, on tour with my band, our van broke down outside of Florence SC…read more On a Sunday. Firestone was the only place open, so we had the van towed there. Once there the employees were very receptive and empathic to our problem. They ran a couple tests and while the tests came back with bad news, they still helped us out by knocking a couple bucks off the total cost. Not only that but with more shows to play and the fact we couldn't take the van any further, firestone allowed us to keep our broken down van on their lot for a few days while we figured out a solution to our problem. Thanks again it was really awesome to see how helpful people could be.

My name is Belinda, and Travis Gleaton. We have always used Firestone for our vehicles, but I can…read moretell you that the Firestone in Florence, South Carolina, is the worst. I took my car to them for coolant on July 19, 2026, and we did not get a call or anything about when it was going to be ready or fixed. We picked our car back up on July 25th, 2026. We paid for the service with no problems. As we were leaving the Firestone, our car would not pull. We went back and told them that the car would now not pull/accelerate, and the Manager stated he knew what the problem was and the service guys must have messed up the throttle because it was close to the plugs that they had put in. I left my car there, and he stated he would fix it. I went back in to find out what was wrong with my car on August 11th, 2026, after many stops in to see when they would have my car fixed. The manager kept saying he was busy and had not had a chance to look at my car. After several conversations, because now I am pissed. The manager then states that it was my battery that was causing my car to not pull/accelerate. He states he would get to my car fixed. I get a work order today, August 25th, 2026, and then go by the store to see my car was parked as if my car had been fixed. I go in, and the manager just hands my husband the keys with no explanation or anything and says it is fixed and walks away. An old man that works there then told us that they had to jump-start our car to look at it. After all this time, I'm sure they did. Not to mention, we had to rent a rental car while we have waited all this time. I then go get in my car to leave after such poor service. My car does not starts. We go back in to speak with manager who is now in the service area and we tell him the car does not starts. He say, "Yes I know, I do not know why they put your car out there like that because we had to jump start it". The same manager that gave us our keys. He then tells us that he will put a new battery in the car and will have it fixed in a hour and to come back because his worker was not available to do it at that moment. Not anything about they just our car off or issue with a battery. While my husband was still at our car we notice that the hood of the car was open so we popped the hood to see what the problem was and closed it to only notice now the hood will not close. We then told the manager and he got upset and stated, we will take care of it tomorrow morning. I am so unhappy with FIrestone in Florence, South Carolina on Hoffmeyer Road. They do not have qualified service men and they do not know what they are doing. I tried calling customer service to complain but the gentlemen on the other end was no help either. I am looking for any recommendations because I will get answer. THIs was the second time this location fixed something on my car and I had to bring it back. NEVER AGAIN!!!!!!!!!

I called Brad for my 1994 Ford, he stayed on the phone with me and listened to what I already…read morechanged on this truck and gave me a couple of options to try next. I have never met this mechanic, but he took the time to help a stranger and asked for nothing, that is rare these days.

Brad's shop was friendly on the phone and let me drop in immediately to get my popped tire fixed. I…read morewas in and out in under 30 min. Veey nice, friendly, local place! Will use again.

Fantastic service. Would highly recommend!! Shane is very professional and courteous!read more