This is, without question, the worst salvage yard we have ever dealt with…read more A customer needed a new engine. They located one from Bob's and we went to inspect it. The engine appeared to be in okay physical condition, still in the vehicle. After speaking with the staff about their warranty process, we were left uneasy. They said if we knew what we were doing, then we wouldn't have to warranty it. The customer desperately needed the engine, so they purchased it for $500 plus tax and a $50 refundable core charge. The yard did not provide us extensive warranty information until after the engine was purchased. They only accept cash as payment, so there is no possible recourse for denied warranty outside of small claims court. When they do accept a warranty, they reserve the right to apply a discretionary 50% restock fee. Here is the complete warranty information provided on the invoice: "30 day warranty on this engine. Must be installed within 48 hours. Not responsible for customer error or abuse. Must have new: oil, filter, gaskets, water pump, oil pump, seals, timing belt or chain, gears, and tensioner, spark plugs, wires, belts, hoses, radiator, and antifreeze. Change induction as necessary. Aftermarket or racing parts are not to be added. All receipts for above parts must be shown or warranty is void. Pulling engine prior to contacting us will void warranty. Contact us with tags and receipt of part. $20 fee will apply if core is not drained before being returned." Some of these requirements are reasonable, but others are not. We were unable to install this engine for the customer within 48 hours due to scheduling. 48 hours is also not enough time for the necessary replacement warranty parts to arrive in the mail, especially when that information was not wholly communicated by Bob's to us prior to purchasing. Once the engine was picked up and brought to our shop, the timing cover, valve cover, and A/C mounting bracket were newly damaged or broken, evidently during the removal process, parts which we then had to replace or swap. We fully serviced the engine prior to install. Outside of the long block internals, we replaced or swapped almost every part on the engine with brand new parts or known working parts. Once installed, the engine started right up and ran great. But, after several days, the customer noticed their coolant level was decreasing with no physical leaks. There were signs of air escaping into the cooling system, possibly indicating a blown head gasket or other internal leak. The customer has been routinely adding coolant to keep the vehicle driving and prevent overheating. We do not claim that Bob's knowingly sold the customer a defective engine, but their rude staff, careless removal process, unprotected purchases, and overbearing warranty demands leave much lacking from our viewpoint. We also did not bother contacting Bob's about warranty after the problem became apparent, because the customer could not afford to replace the engine again, needed the vehicle for work, and because of the warranty requirements which could be voided at the yards own discretion. We have advised our customer to run the engine as long as it lasts, and to be on the lookout for a spare replacement. We should have paid more attention to similar reviews from other Bob's customers. Their business review responses speak for themselves. We will never advise another customer to purchase parts from here.

"Bob" is absolutely THE rudest guy I've ever encountered in business dealings! I do NOT recommend!…read moreHe wanted to give me what he wanted me to have, as opposed to listening and providing the part I needed!

This auction is very unprofessional and has received an F on bbb from people they have done…read morewrong.The vehicles are knoen to be sold with no titles and break down in a couple of hours.Read the comments on bbb website.

I purchased a vehicle from Dealers Choice which can not pass emissions. I live in one of the 13…read morecounties where emissions is required. When I found out the car could not pass emissions I contacted Buz Snyder who said they could fix the vehicle. When I drove out there they did not fix vehicle but offered me my purchase price. I told them I wanted the vehicle repaired as I had already spent money having some things on the car fixed like brakes and remote entry and sunroof. I made a goodwill deal with them that I would buy the parts (car needed new catalytic converters and check engine light bulb) and they could perform repairs or pay for the labor of the repairs. Buz agreed. TO date I have not gotten my money back for the repairs. I sent them receipts certified mail along with my expectations. I saw another review on google where someone was having the same problem and they did not fix her problem either! I reported them to the BBB and also filed a complaint with the clean air campaign.

We purchased our Jeep from the Jeep dealership in Newnan. Bad bad decision after purchase, not…read moregood customer service or follow through on too many levels and occasions to speal about. We needed a part TPI and we still haven't got it. Cronic Jeep is where we take our Jeep vehicles for warranty maintenance, part replacement, and oil changes! Never had to wait more than 90 minutes. The staff always helpful and courteous! I highly recommend Cronic for purchases and maintenance!

Sold me a Jeep grand Cherokee that was riddled with problems. Refused to fix anything. Even with my…read morewarranty. Now I'm having to fork out money of my own to fix everything that needs to be fixed. Don't ever buy for this company

i just wanted to share my experience with A&B Auto Salvage…read more I was a little skeptical at first after reading some past comments, however under the new ownership things are much better. Mike and his team went the extra mile to get me the parts I needed. They worked non- stop on the hottest day of the year to get me back on the road again quickly with good parts at fair price.

Ken the owner is great staff excellent customer service they are always there for you Rebecca AT&Tread more