Dallas was a great help when i came in today! He found the headlight I needed for my car and even…read moreoffered me a discount for being a student then proceeded to install the light for me! Phenomenal employee! Definitely deserves a raise!

An associate at the store named Guy helped my daughter with a minor but critical repair on her car…read more As a father miles away from my college-age daughter, I really appreciate that he took the time and effort to help her, and me, out.

Although I am from Florida, I spend a good amount of time in Knoxville. With all that driving my…read morecar gets dirrrrty! When I went to get my car washed, I was very impressed by the products so I asked them where they got them from, Southeast Supply was the answer!! Great car cleaning supplies company!! Reliable and top quality!! They have great customer service!! They usually sell in bulk so they're a great choice for large car washes and car dealerships!! Definitely recommend their products!!

I have been dealing with an issue with my camshaft position sensor in my 2010 Infiniti QX56 for…read moreseveral months now. I replaced that camshaft sensor, and then a new code came up for the crankshaft position sensor, which I also replaced. After all that work, I was still having problems like a rough idle and hesitant starts. While out shopping, I decided to stop at O'Reilly Auto Parts on Maynardville Pike in Knoxville, and honestly, that ended up being kismet. Jade immediately stepped in to help me. She brought out the OBDII scanner to check what was going on after all the work I had done. Unfortunately, it would not connect or pull any codes. Then things got worse. The SUV would not start at all, and I was completely stuck in the parking lot with no way home. After talking through everything, Jade suggested trying another camshaft position sensor (the one I bought was a cheap aftermarket on) to see if that would fix the issue. She helped me get the tools I needed and made sure the install went smoothly. It only took about 20 minutes, and I did the whole job right there in front of the store with her support and friendly chatter the whole way through. I cannot express how grateful I am for that. Jade genuinely cared, and in this day and age, when humanity feels bleak and lost sometimes, that means a lot. Jade did not just do her job. She showed real empathy and compassion, which is something the world needs more of. While helping me, she even shared some of what she is personally dealing with, and it created a real connection that you just do not get anymore. You all seriously need to give her a raise, a promotion and giant thank you, from me, I mean that. It is rare to find someone who not only cares about the company they work for, but truly cares about the people they help. This is a direct thank you to you, Jade. You are an amazing person and you made the experience at your store, excellent!

Worst customer experience ever. The employe (Tall, older guy with dark hair) was rude to a co…read moreworker that was helping me and then rude to me and my friend. He said he would sell me a battery for my car but would not install it as it was too hard and complicated. We went to Auto Zone and had a very pleasant visit and they handled my battery issue with ease. I will never step foot into O'Rileys again. From other reviews, this is apparently a common issue at this store

The guys at AutoZone were awesome. All I needed was a cap for my radiator reservoir. We were a…read morelittle unsure that it fit so they came out and checked before they charged me. All smiles and very professional. Thank you.