Called and asked if I could pay them to change my headlight. They flat out refused. Really sad…read morestate of affairs that these employees flat out don't want to help paying customers. Message received though, they have enough customers, so I'll never spend a penny here again.

Lost the cap off the little white truck on a press hunt (a little bent and a small crack but still…read morenearly intact) and needed a means of fastening it on for the next 500 miles. After several minutes of careful contemplation I decided on a pair of heavy duty bungees @ $3.00 Got home and don't see any reason to fix it correctly so there... hidden bungees on the inside.

Good customer service is SO hard to find these days. Martha (Mgr) and Edward did not just provide…read moregood customer service they provided INCREDIBLE customer service! I frequently drive past MANY other auto parts store to come here for that reason. Today I had a couple of issues that were professionally and expeditiously handled. Another important part to mention is how well they keep everything stocked. I sincerely appreciate the ability to go grab the things I need for families 3 vehicles.

I had a warranty issue with a battery. I did not have the receipt for AAP or elsewhere. I was kind…read moreof difficult about part of the process for support without a receipt. Receipt found for another vendor after the battery was replaced. They sent me down the road with no further discussion. AAP employee(manager?) was calm cool and collected throughout. I can't say enough thanks after being kind of difficult myself.

Very nice visit today. I went in for an exchange (wrong headlight bulb purchased). I was helped…read moreright away. The associate was really friendly and easy going, and said that the new bulb was slightly more expensive. He didn't pause, he just said he would be glad to make it an even swap to make it easier for me. This was a kindness I appreciated as I had a baby on my hip and a toddler eyeing the toys. Thanks for making this errand not just easy but pleasant.

I called ahead 5 minutes before they closed. I needed one 27mm socket, i was going to be fast. This…read morejerk, the assistant manager Matthew, walks up right when i pull up at 8:58 pm and locks the door on me. I showed him my phone and showed him the time. Incredibly rude and unprofessional. after i posted this review, i saw him walking out to his car and i told him that i left a one star review for him. His response: "I don't care." I guess all i can say is that if you have to deal with Matthew, bear in mind that he doesn't care. He is not interested in helping you. He cares more about going home 2 minutes early to spite O'Reilly customers. This used to be my go-to auto parts shop. Now I'm never shopping here again.

The folks at this shop were friendly, funny, quick and did amazing work at a great price!…read moreAbsolutely 10/10 recommend!!

I needed a tire patch done while away on vacation and they got me in and out in one hour for an…read moreold-school price and a courteous smile. I would highly recommend them over the name brand locations in the area.

Extremely Disappointing Experience - Rude Sales Management and No Follow-Up…read more We visited this Honda dealership as we begin shopping for a new Honda Pilot. Our goal was simple -- to understand current pricing and trade-in value so we could compare across multiple dealerships before purchasing by the end of the year. Our salesperson was polite, but the sales manager, Joe Jemley, was shockingly rude and dismissive simply because we mentioned that we planned to compare pricing from multiple dealerships. He actually questioned whether they "wanted to give us pricing" on a car and refused to provide a trade-in value for our vehicle. His attitude throughout the interaction was abrupt, condescending, and completely unprofessional. After the visit, I reached out to our sales rep and asked for someone above Joe to contact me to discuss the situation. I was told the GSM, Trustin Hampton, would call me the next business day -- that call never happened. I then called the dealership myself and asked to speak with Joe Jemley's manager, Chris Denny, and was transferred to his voicemail. That call was never returned either. This experience reflects a complete failure of leadership at multiple levels. Joe Jemley's conduct showed a total lack of professionalism, and the fact that no one from senior leadership followed up only reinforces the poor culture and accountability at this dealership. We will not be returning, and we strongly recommend visiting AutoNation Honda or Rusty Wallace Honda instead -- their professionalism and customer service were exceptional and a night-and-day difference from what we experienced at Airport Honda.

We went here asking for a test drive. We got told that their cars were double than our budget and…read more"why would I have you put mileage on a new vehicle that you can't buy" and other things that just made us feel so unwelcome and put off that we left. He was actively playing on his phone when he got asked to help us, then said that to us. Everyone else was super nice and I really wish we didn't get directed to him. Well we went and bought a new car somewhere else. The guy who said that was Greg. Super rude for no reason. Definitely will not be back. Felt like we were treated badly because we look young.

Kenny Cristillo is the man you wanna see if your looking for a new vehicle. He is honest and shoots…read moreit straight. Wife and I went in just to LOOK!! Well after the no nonsense and making a connection with us we bought not one but two new vehicles.

I was disappointed with my experience purchasing a vehicle from Rusty Wallace Nissan. The vehicle…read morewas represented with an AutoCheck report, but after the purchase I obtained a Carfax report that showed information I believe was important and should have been disclosed. The differences between the two reports left me feeling that I did not have the complete picture before making my decision. When I brought my concerns to the dealership, I was hoping they would work with me to reach a fair resolution. Instead, I felt that my concerns were dismissed, and I did not receive the level of customer service or support I expected after the sale. My advice to anyone shopping here is to do your own research before buying. Don't rely on just one vehicle history report. Purchase both an AutoCheck and a Carfax, inspect the vehicle carefully, and consider having it checked by an independent mechanic before signing any paperwork. This review reflects my personal experience. I believe transparency and standing behind the vehicles you sell are essential for earning customer trust, and unfortunately, that was not my experience.

My hotel driveway caused my Mustang exhaust to scrape and come loose. Allstar wasted no time on…read moreputting my car on the lift and fixing the issue. I highly recommend them for automotive service.

We are in Sevierville during our annual anniversary pilgrimage driving thru Pigeon Forge during Rod…read moreRun when I noticed my brake pedal fading. I contacted this business owner first thing Monday morning and he told me to bring it in so he could get it repaired for me. He was great and immediately checked my car, took it for a test drive and came back and checked it some more. He came back to me and said my brakes were fine and to go have a good vacation. He charged me nothing and assured me my brakes were fine and probably just got "tired" in the bumper to bumper traffic on Saturday. It is so refreshing to find such good and honest person when out of town and having an issue.

I was vacationing in Pigeon Forge in June 2026 when I made a mistake on one of the narrow mountain…read moreroads and slipped off the edge of the pavement. A day later, my car started making a strange noise, and I immediately began to worry. My first instinct was to find a Firestone because it was familiar, but something told me to look for a local mechanic instead. That's how I found Rick's. Even though they were absolutely slammed that morning, the staff welcomed me as a walk-in. The lady at the front desk quickly found someone--who I believe was Rick himself--to take my car for a test drive. When he returned, he asked me to give him a few minutes to find an open lift. About twenty minutes later, they had diagnosed the problem, made a minor adjustment to the subframe, and had me safely back on the road. While I was waiting, I couldn't help but notice how the service advisors treated their customers, especially several elderly folks who came in. They were patient, respectful, and took the time to explain everything clearly. That kind of customer service has become all too rare, and it created an atmosphere that immediately put people at ease. What impressed me most wasn't just that they fixed my car. It was that, despite being incredibly busy, they were willing to stop what they were doing to help a stranded traveler they had never met. That says a lot about the character of this business. I'm truly grateful for Rick's. If they were in my hometown, they'd have my business for life.

We were in town for Spring break and realized the oil was at 6%!! Before starting our 10 hour drive…read moreback home we thought it best to get an oil change. Rick's was fantastic! They fit us into their schedule. I will say call ahead and get on their books ;-). We stayed in the lobby and our car was complete within 30 min! Great service and trustworthy mechanics for the win!