Over and over, the crew has the knowledge, the parts and the pleasant personalities to make going…read morebusiness with them pleasant. Thanks, guys! Not too much more can be expected. Cheers!

This is the best Auto Zone in town. I'd also say the best auto supply store in all of Pittsfield…read more The staff is knowledgeable and helpful, not to mention extremely friendly. I've gone to this store multiple times over the past year and each time the staff is open to help me with whatever problem I have. This is the place to go for all of your car and auto needs!

Bought a battery in November. In January while 50 miles away my truck instantly died. $600 tow and…read more$1000 repair. Mechanic found that although battery tested good it would intermittently short out and drop to 5 volts for no reason. Battery was replaced and truck has run fine for two months. NAPA would not take battery back and refund or credit. Yes it tests good on the bench but it intermittently shorts out and dies. I'll never buy from Napa again

From the owner: Despite being part of the national NAPA brand, we have been locally owned since 1980. Being locally…read moreowned means that we are heavily invested and involved in our community and we always strive to provide the best customer service possible! We’re always here to help you in any way that we can. Stop in today and we’ll be sure to take care of you.

On vacation weekend of June 28, 2026 and had an issue with the passenger seatbelt of our Forrester…read more It would not close. When to Haddad Subaru on Monday morning. They were very helpful and fixed the problem at no charge. Very very nice. Saved our vacation.

The 'Process of Elimination' Scam at My Expense" If you…read morevalue your hard-earned money, stay far away from this service department. I brought my car here repeatedly for a clear, documented issue: consistent, excessive oil loss. Instead of a professional diagnosis, this dealership used a "process of elimination" strategy at my expense. They threw every possible "fix" at the car just to see what would stick, charging me and after having to bring it back after their ' repairs' they finally "discovered" the truth: the entire engine needed to be replaced. I eventually sent a formal demand letter requesting a refund for the services that failed to fix the issue, but true to their character, they completely ignored me. No follow-up, no accountability, and zero customer service. They are happy to take your money for "fixes" they know won't work, but they won't stand by their work when it fails. take your Subaru literally anywhere else.

Travis explained step by step what actions Michael needed to get my vehicle running smoothly again…read more He quoted me a reasonable price. When it was time to pay the bill there were no hidden service fees. I was impressed to see a video of what was being worked on and what attention is needed in the future to keep my 2017 Audi running like a teenager. The online video of services my car needed along with the option of accepting or rejecting service is a plus as I was at work and made life easier. The loaner offered was beyond my expectations and only cost the price of fuel I used. I have a scheduled a return visit in March to get new rear springs and connectors. Audi Pittsfield is a great find in the Berkshires. Excellent customer service. See you in the spring!

Honesty, transparency, integrity, follow- up, communication. Laura is THE worst! I'm flooded with…read moreregret that I didn't lease from the great guys at Volvo in Springfield.

I was having trouble with my radio constantly losing the presets in my 5 yr old car, and thought I…read moreneeded a new battery. More in important, I was planning a big trip and did not want to get stuck with a bad battery. Husband suggested going to have it checked out at O'reilly's as they offered a free test. They couldn't have been nicer. Not only did they provide quick and efficient service, removed the battery and found out it needed a recharge boost. They provided that service while I waited (took about 1 hr from initial walk in). Reinstalled the battery - I set some radio staitons and the radio presets now remained. As i took out my wallet to pay for the 'charge', the manager informed me that there was no charge for their courtesy service. Battery testing and the boost is something they provide as a free service to their customers. I was quite surprised and will happily return there for other service or parts in the future. The folks at the Fairview Ave. store were great and eager to help. Nice to have a shop like that in my neighborhood.

Always helpful staff willing to help you out. They've always had what I needed for my 2011 Lexus…read moreRX350.

These guys are great. And a very special thanks to Bob for all his help yesterday. Went above and…read morebeyond and it is deeply appreciated.

Everyone was very friendly, respectful and helpful. Bob even went out and attached my new…read morewindshield wiper for me automatically! Highly recommend this location.