Good customer service - the work was done correctly…read more I would definitely recommend any Mercedes benz owner to take their vehicle here on out of warranty work

Gave him a hard project. Didn't seem interested from the beginning 4 grand later truck is still…read moredoing the same failure to shift as when I brought it to him. "Trucks a ticking time bomb" should have turned me away and not taken my money if you weren't confident in your work.

Have always relied on Wilson's for their towing and handling of our vehicles. Would recommend.read more

I was traveling through Cartersville recently and was staying overnight with several more hours of…read moretraveling in front of me. Called the shop; frantic when I heard something scraping under the car. I couldn't not believe how they were able to fit me in the next morning even though the garage was full, fixed the problem and sent me on my way. I'll never forget their kindness and great service.

Jorge, Stacey, and Matt is super nice and is super super respectful and honest, Great company!!…read more10/10 definitely would recommend

These guys did really good work on my first car I brought up there but it was definitely expensive…read more The reason I'm giving this a one star review is due to the work they did on the other car I brought up there. They were nice to me over the phone for at least a little bit until I began being complicated. The reason I was being complicated was due to the overpricing to change out ignition coils that I could do myself and did do after, it was also due to waiting days to get any news about what was going on with the car, and the amount they charged us to replace the alternator (we brought one in) and to flush the coolant was around $760. This price is ridiculously high for an alternator that is on the top of the engine bay. Prices here are really high specifically the labor, arguably not competitive. While it was on me for taking this car to somewhere I know is more expensive this was the only mechanic shop I really went to so I did not feel comfortable sending my mom to another mechanic shop while I was off at school. I will say Stacy (I believe is her name) is really nice and was really sweet to me. While this work was done sometime around August of last year I really do not understand how they would not inform us that the ignition coil connectors on the front side of the engine were so broken they would not stay in. I did repeatedly informed them that I believe those are the ones that needed replace and I was under the impression that those were the ones they would be replacing. Additionally the wires in the connector for the cam position sensor was very lose inside the connector to the point one bump knocked it lose and showed what is a knotted wires that was shoved in the connector. While I don't blame them completely for this I believe this should have been found while replacing the connector in the back of the engine bay. We eventually had to call out another mechanic to come and redue the work that they had done and honestly Andy's garage's work felt rushed and did not look anywhere close to what we paid even though they had the car for quite some time. Additionally the mechanic was 1/3 of the price as here and was upfront about everything and honestly looked like his work was worth the $1500 I paid here. Finally, while they have been really nice to me, they were rude to my brother who brought the van up there to get fixed and did not listen to my mom about anything that she said was a concern about the vehicle. I definitely will not be coming back.

Michael, Sarah, and Wilson were all very helpful to me here at Matthew's during a hard unfortunate…read moretime. I cannot thank them enough for the blessing they provided me, God sent gift! Thank y'all again for EVERYHING! ~ Cassie Smith

On what was a major issue, after totaling my car. The police contacted Matthew's garage for a tow…read more I was visibly upset and shaken, Ryan the tow driver, extremely kind, and listened to me vent. Chantal at the office was so helpful getting everything taking care of. 10/10 would recommend!

Lost my job over a hubcap I took blame for. Even offered to pay for it. Yall told me my first day…read more"were a family here. We take care of each other as long as you work." I came in every day. I showed up on time. I never complained about anything except being hot. Everybody says it's hot. Yall let y'all's tire manager just yell at people and snap at them and talk to employees any type of way. People make mistakes and yall want perfection. That's not how you keep workers around. Yall had no issue drinking up my money bc yall can't keep drinks in the fridge. Yall had no issue with any of the other tire techs making the same mistakes. Apparently yall got no issue putting my family on the street either. Family don't do that. If this is how yall do business no wonder you can't keep good help. Owner didn't even have the balls to fire me himself. He had one of his little managers do it. I worked my ass off for you and got stabbed in the back. That's pretty dirty.

Customers beware!!! We took our business truck to Jim's Tire & Service on Maple for a brake job. We…read morehad an appointment at 10 am to be seen, arrived prior to the appointment time and sat and waited, an hour past and I ask about the time and there was a guy said that they were behind, I told him that I would be back, I left the truck and went on with my day. Around 2:30-3pm I called and they said that they just got it back to look at it and they told me what needed to be done to fix the problem that the truck was having, I gave consent to move forward with the repairs. Time went on it was after 5pm and I had not heard from them, I called and they said they were putting everting back together it would be ready shortly. But while telling me that he said that one of the brake lines wasn't working properly. So instead of saying "hey let me keep it overnight and get the break line fixed" they put everything back together and let us pay and drive off. Got down the road and the truck was doing the same thing it was doing before. So the following morning we called back down there and they said bring it back and they would make it right. Took it back down there and left it and later that day they called and told me that it was ready and it would be $180ish dollars, I said excuse me? He told me the cost again, I said sir I just paid you almost $900 yesterday and you think I'm going to pay additional money today because you or your techs didn't fix the truck correctly? You have me mistaken, I'm not paying any additional. Keep in mind the tech told me the day before that they were "throwing" it back together, while also telling me there was an issue with the brake line. So they knew it was going to be an issue and just wanted to get paid and send me on my way, which put my LIFE in jeopardy. What if the brakes completely failed & I had an accident and got killed or killed someone else? Jim's tire doesn't care about you as a person/customer. They are only looking for the money. The "manager" called me and told me that he would take the labor off the bill but I still needed to pay for the parts that they used. Then he said he was going to erase the whole invoice and I could go pick up the truck. He knew what they had done and he knew it wasn't right, he didn't want any issue. I told him I was going to let everyone I knew know how they done us and that we would never use them for service again. I would suggest that you do the same, avoid them at all cost. Jim's Tire & Service Center 1813 Maple Ave SW Rome Ga 30161

Do not trust this location! I have escalated to my insurance company the issue created by this…read morelocation after they replaced my windshield . They do not honor their so called warranty . They will simply tell you that it's not their fault and will not even attempt to fix it . Their only reasoning is because they said so . I am also escalating this to the Atty. General's office and other government agencies to ensure that this doesn't happen again to any consumers . Do not make the same mistake I did on trusting them with your vehicle !

This repair experience was much better than my previous experience with them. They repaired a crack…read morein my windshield. This repair was completed on the first attempt and in a very timely manner. The office was very accommodating and the price was very reasonable. This visit may have won me over as a customer again.

A few months ago I came in for them to look at my tire since I was pumping it up every few days…read more Joseph saw me come in and asked what he can help me with. I explained and we both went outside to my car. The two front wheels were already showing metal but the back tires looked like new still. He was showing me what was saying in his handheld machine. I'm so glad I went in there that Monday. I wasn't expecting to pay for 2 new tires but at least I'm more safer on the road. I highly recommend them. This will be the only place I will ever go now.

8am appointment bays open, staff on hand. Loud music, no one driving my vehicle into a bay to…read morebegin. 8:30 I was told "soon". Other vehicles were driven into bays and work begun. 9:00am still waiting. Requested refund at 9:15am. Was refunded without argument. Asked to have tires inflated as some were quite low. Assistant manager and manager couldn't find proper parts to operate the air compressor. An absolutely awful customer experience that no business should want spoken about or repeated..or to happen in the first place. I could see the issue right away, having owned a business myself. I hope the manager gets a crew that want to work for all people and their vehicles not a select few. My friend was in line for new tires, about $800 or more, he is now going elsewhere. Discount Tire had performed above and beyond for us every time we went to them in the last couple of years. I hope they will again. Right now though, changes need to be made.

Amazing customer service, reasonable pricing. the service was prompt, during rush hour on a Friday…read more The mechanics have knowledge. Definitely one of the better shops I have been arrived at! Thank you!!

The ENTIRE SHOP STILL STUCK IN THE 1960s (RACIST) If I could give this business no stars, I would…read more I went to the tire shop that was closes to me due to my tire being shedded and needing to be replaced asap. Went to this shop, the guy at the counter told me that he didn't know if he had a tire for my truck, he told me to drive my car around the back of the shop and they will assist me with getting a tire. When I drove around the back, there was no attendant there to assist, so I walked up to ask for help. As i asked for help the two white men continued to ignore me. I spoke up thinking maybe it was my low tone. The white guy (mechanic)asked what I needed standing 50ft away from me, I asked if he could come to me because I didn't want to scream across the room, while asking him something due to the noise in the shop. He proceeds to walk towards me as if he was coming to help then turns around and says I'm busy and walks away, ignoring me. The other employees looked at me and laughed, as if they really thought he did something. I walked to the front to advise the guy that initially told me to go to back of what happened, and he says "well it's time for lunch". I immediately left the shop with my tires shredded in pieces, and took my service down the street to Salgado tires, where they handled me with respect, care, took care of my tire In a timely manner!! I will never go back and do not recommend anyone to go to this shithole of a place. They have cars sitting outside that haven't been worked on in years. DO NOT SHOP WITH THIS COMPANY!!!!!