Take your auto anywhere you like, but remember this. First, Jim's stays real busy all the time and that alone should tell you something. Second, they have the most return customers than anyone else in the entire Rome Georgia area. Third, they have competive pricing on most all of your needs for your auto.Fourth, they have always been honest with me! Fifth, They have been in business for decades ! Sixth, what they fix they guarentee. Seventh, how many more reasons do you need??? NUF said read more

Lost my job over a hubcap I took blame for. Even offered to pay for it. Yall told me my first day "were a family here. We take care of each other as long as you work." I came in every day. I showed up on time. I never complained about anything except being hot. Everybody says it's hot. Yall let y'all's tire manager just yell at people and snap at them and talk to employees any type of way. People make mistakes and yall want perfection. That's not how you keep workers around. Yall had no issue drinking up my money bc yall can't keep drinks in the fridge. Yall had no issue with any of the other tire techs making the same mistakes. Apparently yall got no issue putting my family on the street either. Family don't do that. If this is how yall do business no wonder you can't keep good help. Owner didn't even have the balls to fire me himself. He had one of his little managers do it. I worked my ass off for you and got stabbed in the back. That's pretty dirty. read more

Customers beware!!! We took our business truck to Jim's Tire & Service on Maple for a brake job. We had an appointment at 10 am to be seen, arrived prior to the appointment time and sat and waited, an hour past and I ask about the time and there was a guy said that they were behind, I told him that I would be back, I left the truck and went on with my day. Around 2:30-3pm I called and they said that they just got it back to look at it and they told me what needed to be done to fix the problem that the truck was having, I gave consent to move forward with the repairs. Time went on it was after 5pm and I had not heard from them, I called and they said they were putting everting back together it would be ready shortly. But while telling me that he said that one of the brake lines wasn't working properly. So instead of saying "hey let me keep it overnight and get the break line fixed" they put everything back together and let us pay and drive off. Got down the road and the truck was doing the same thing it was doing before. So the following morning we called back down there and they said bring it back and they would make it right. Took it back down there and left it and later that day they called and told me that it was ready and it would be $180ish dollars, I said excuse me? He told me the cost again, I said sir I just paid you almost $900 yesterday and you think I'm going to pay additional money today because you or your techs didn't fix the truck correctly? You have me mistaken, I'm not paying any additional. Keep in mind the tech told me the day before that they were "throwing" it back together, while also telling me there was an issue with the brake line. So they knew it was going to be an issue and just wanted to get paid and send me on my way, which put my LIFE in jeopardy. What if the brakes completely failed & I had an accident and got killed or killed someone else? Jim's tire doesn't care about you as a person/customer. They are only looking for the money. The "manager" called me and told me that he would take the labor off the bill but I still needed to pay for the parts that they used. Then he said he was going to erase the whole invoice and I could go pick up the truck. He knew what they had done and he knew it wasn't right, he didn't want any issue. I told him I was going to let everyone I knew know how they done us and that we would never use them for service again. I would suggest that you do the same, avoid them at all cost. Jim's Tire & Service Center 1813 Maple Ave SW Rome Ga 30161 read more

Had a tractor tire that was leaking at the valve stem. I took the whole tractor over there. They put in a new tube and the owner refilled the tire with antifreeze and water to match the other side. Had me in and out of there in about three hours. read more

I would not recommend this place at all! My wife took my daughter's Jeep in for an alignment and they tried to tell her the Jeep needed new ball joints and approximately $1000 worth of repairs prior to alignment. My wife declined and we took the vehicle to two other mechanics that confirmed there was nothing wrong with the ball joints or anything else for that matter. Lastly, they charged my wife $35 just to look at it and make these bogus recommendations. Trying to take advantage of someone they thought didn't know any better. We will never be back! read more

I have not used the service center (yet) for car repairs, so my review is based only on the tire center. I purchased a full set of tires from Jim's about 7 months ago. They offer a tire insurance for things like road hazards; I like for things to go as smoothly as possible if I have a problem, so I purchased the tire insurance. Sure enough, I had a blowout, and I was unfortunately too far from Jim's to get there, so the tire insurance company sent me to a place closer to where I was. I have a separate review on how awful that experience was, but I got pulled home, called Jim's, and tracked down a donut for my car. Is it possible to describe having a tire blowout and limping 23 miles on a donut a pleasant experience? YES, but only because of the end destination. They had a new tire waiting for me, there were no surprise fees, no attempts to up-sell, replacement was quick, and as always, I was treated like a human being capable of thought. Bobby at the front desk asked how my experience with the tire insurance company was (great) and about the service at the place I was taken that is supposed to be part of the same tire insurance program (awful). He was so upset about the way that place had treated one of HIS customers that he contacted the insurance company about them himself so that no one else gets sent there. If I have another blowout or flat, I will put the donut on and go to Jim's and not the roll the dice going somewhere else. When I need new tires -- Jim's. When a friend, family member, acquaintance, or even perfect stranger mentions anything about tires -- "hey, let me give you the contact information for Jim's." read more