went to the avalon in pittsburgh for two warranty items the mgr the didn't charge me what was on my…read moreinvoice ($110.00 for rear pads and rotors) and wanted to charge me $144.00 and told me he his not changing the price to whats on my ORIGINAL INVOIVE and told me that $144.00 is what i"m paying and he is not going to do anything...

This place has some excellent customer service. I was in need of a quick wiper change for my rear…read morewiper blade and always, for some odd reason, forget the size I need. The guy at the computer asked a few simple questions about the make and model of my vehicle and within seconds I had the wiper blade in hand. Making for a quick in and out here. The only thing I didn't like was that the selection of blades wasn't the best. But that was no fault to them, it's the manufacturers that need to step up that game.

Leased a 2020 VW Tiguan during the Sign and Drive event and couldn't have been happier with the…read morecustomer service! We worked with Mike H. (sales) and Dave (sales manager) over two days and were able to get the monthly lease $$$ we needed, no money down and a discount on the resist-all treatment. Mike and Dave were the nicest guys ever and made the experience transparent and even fun. They found the model we wanted and had it driven up from South Hills and there was no pressure to take on a more expensive model. I would definitely suggest working with them as once we had the paperwork straight, we had our car within a day and its everything we wanted. Thanks to the guys at North Hills and we will see you again!

I took my car in for service, inspection, and an oil change on a Friday. The shop recommended…read moreadditional maintenance, including new tires and brakes, bringing the estimated total to about $3,600. They told me they'd prefer the car to stay because the cords were showing on the inside sidewall of the tire and said the new tires wouldn't arrive until Wednesday. They gave me a loner car in the meantime. Thankfully the tires arrived sooner and I got my car back on Monday. When I picked up my vehicle, the final bill was about $4,600 almost $1,000 more than the original estimate. There was no prior notice of these additional charges. They linked them to the original service request. After driving the car less than five miles home, mostly through a 35 mph zone, I parked it in my garage. The next day, when replacing my EZ-Pass, I noticed a significant chip in the windshield on the passenger side. I contacted the service center within 23 hours of pickup, but they refused to take responsibility, hiding behind the excuse that it had been off their lot for over 24 hours. Instead, they told me to file a claim with my own insurance. Beware of this shop. They inflate prices without warning and refuse to take responsibility for damage that happens under their watch. Their dishonesty and lack of accountability make it clear they do not value their customers. If you care about fair pricing, transparency, and the safety of your vehicle, take your business elsewhere.

The people there are very knowledgeable, do not rip you off, and are very good to their customers…read more Go here when your mechanic says the labor will be 100s of dollars to change a headlight, and google it yourself. They people here will also give you great advice, though they claim to not be mechanics, they are still very helpful and will save you time and money.

These guys are great. Very knowledgeable. For easy parts like wipers and even batteries, they…read moreoften step outside and install it. I don't even bother checking close price comparisons - their knowledge and helpfulness are worth it. I buy oil there to support them.

A great selection of you pull parts, some good prices, others are high, but what isn't these days?…read more Bring your own tools and wonder the yard, plus they have a pretty good tracker of what's on the lot and what row it's in. Good bunch of guys working there. Only wish it was on the other side of the city, the traffic getting there can be brutal.

Dave is fantastic to work with. Did my negotiating over the phone -great communication throughout…read morethe process of selling my car for scrap. Good to find someone with such integrity.

I know how dumb it is when someone puts in an anecdotical account to their review, but I can't help…read moreit..... Was in the car business for a good minute and it is so hard to find a mechanic you can trust and I'm glad I did at Broadway Auto Parts. Partner and I have taken our vehicles (both old and new) there and it's always a pleasant experience. Their service is always top notch, their prices are so reasonable and the communication is always great. Seriously, good people should have your business and this place is filled with good people.

Was super easy to call and get an appointment to get my car inspected within a week. It is a bit…read moretricky to find because the entrance is not on Broad St (which is the street address), so I do recommend doing a little google street view exploration beforehand! On the day of my appointment, I just dropped my car off and left. They called a few hours later to let me know it was ready and didn't need anything done. Found them to be honest and prices were great. Will be my go-to in the future.

It is rare finding honest, kind people. I took my car to get checked; they usually don't service my…read morebrand, but still they were so generous and took a look at it. (I was concerned to drive it) it wasn't possible to for them to fix it but they told me what was wrong. There was no change even tho it took time to inspect it. Such class. I'm beyond grateful Take you cars there, their superb integrity it is a testament of service beyond parallel

I had a mixed experience at Bastone's, where I went (on an old family friend's recommendation) to…read moreget a wheel arch repaired. The positives were that they were able to get me in very quick and were, overall, friendly and professional. I do think they know what they are doing. The major negative was that the final price came out nearly twice the original quote: close to $600 instead of the original $320. This was, I was told, because an additional part had to be sourced and installed. While I was already disappointed in this unexpected cost doubling, the icing on the cake was that I wasn't asked if I wanted to proceed with the repair. I was just informed that the cost had jumped, that the repair was complete, and that I now needed to pay up. This suggested to me that the original assessment of the damage had not been as thorough as it could have been. While a quote is an estimate, not a certainty, it's not good practice for businesses that run on quotes to let customers pay twice what they were originally expecting. In this situation, for instance, I would have appreciated a discount on the unexpected new part. That might have eaten into their profit margin, but it would have guaranteed that I would become a return customer, whereas now, I am not so sure.

Tao is a fantastic shop owner that will guarantee that you leave satisfied with the work done on…read moreyour vehicle! Tao will find you the best price available on parts and labor. He also has a group of good master mechanics that are very knowledgeable and polite. I'd recommend this place to anyone who doesn't want to get ripped off by another shop! 10/10 go see Tao!

I chose this shop because of the many positive reviews and I wanted to support local business…read more However, I had a very disappointing experience. Lack of Transparency, Disrespectful and Unprofessional. That's all I have to say about Tao. I brought my car in for a simple job: Replace the AF sensor (B1S1) to pass emissions, complete the inspection, and check a loose bracket near the rear wheel. I clearly explained the order of work. However, the wrong sensor was ordered, and the emissions test was performed before replacing it - resulting in a failure that COULD HAVE BEEN AVOIDED. I had to comeback for re-inspection after replacing the sensor (about 200 miles running). Instead of addressing my original concerns, I was presented with additional costly issues (axle, brake caliber, spark plugs). This was confusing, as I had recently passed a PA enhanced inspection at another shop, and none of these issues were mentioned. I also double checked my maintenance paperwork at Lexus Dealer, my spark plugs were replaced at around 142,000 miles (current mileage ~183,000), which is within their normal lifespan. The spark plugs will usually last for 80,000-100,000 miles. A second shop confirmed there was no issue with them - a full diagnostic were performed. Moreover, the loose bracket, which is the first thing I asked him repaired, was NEVER FIXED. I don't think he did even pay attention to it. Communication was poor throughout. Calls and emails were not returned, and updates were unclear. When I asked for clarification about the new findings, in-person, the response felt dismissive and unprofessional rather than helpful with: "I can't say anything about other shops doing", "Do you trust me?", "Do you want to do it or not?". For the re-inspection (even with an appointment), I had to wait about 2 hours. After reviewing other 1-star feedback, it appears this may be a pattern - customers come in for a simple service but are advised to complete additional, costly repairs without clear explanation. I understand businesses need to make money, but customers deserve transparency, proper communication, and respect. At minimum, the original concerns should be addressed clearly before introducing new issues. Overall, I felt pressured into unnecessary repairs without sufficient explanation. I would recommend BE CAREFUL and NOT FALLING ON low inspection prices or some "good" high/five start ratings.

I needed an annual inspection and the place closest to my apartment with stellar reviews was booked…read morewell past the 10 day window. Vizzini's was able to get me an appointment in time. All in all the inspection took about 20 minutes and you can wait right in the garage. When looking at other shops, it looks like some places make you drop your car off and pick it up the next day, not here! I just moved to PA from out of state and have been dreading finding a new mechanic but these guys are super professional and honest. I was very pleased with their services and would take my car back if it ever needs anything!

Takes 5 minutes to hook it up hope your vehicle up to and specialized machine that tells them the…read morecodes of what's wrong with it vehicle therefore last time you're without your vehicle less money you're spending directly to the point great service