We were driving back to Tampa and we noticed we had a bulb out. We stopped at advanced auto parts…read moreto buy a bulb but couldn't figure out how to replace and neither could the guy working, we went to autozone- no luck... and when we went into O'Reilly's not only did we find our guy but he was so kind and patient replacing our bulb. Thank you so much for ensuring the rest of our journey is safe!!! Support this business!!!!

This store is awesome! They are always on top of their game. They are professional and smile and do…read morenot hesitate to help. They changed out my battery on my car in minutes, with a smile. They helped out with my windshield wiper debacle also. My car called for a 20" wiper but actually needed a 19" wiper and they gladly went thru each and every one trying them out until they worked. I cannot say enough for great customer service!!

Horrible experience. Last year on my way to Florida our car broke down on family vacation. It…read moreturned out to be the alternator. They said they would fix it in about an hour.... Finally after 3 bad parts and 7 hours later as they were closing they fixed it... I left and 20 minutes later the car died... They were closed and I had to get To my hotel in Florida and thank goodness for a roadside mechanic. He explained that they didn't disconnect the battery and the alternator broke because of it. Tenneson Nissan charged me 900$ for absolutely nothing. Taking a day from my vacation and wasting my time. I wanted a full refund and they said they would give it but then recanted saying the alternator was broke by the roadside mechanic who removed it. Laughable to say the least. They still owe me 708.03 and I have not seen it yet. Dishonest scammers using ignorance as a ploy to rip people off? I should have charged them for my time and the emotional barrage of saying is "it's done... Sorry another bad part" another 3 hour wait. Then to have them not know how to properly install an alternator. Pretty sad.

I bought a brand new Nissan Versa from Nissan of Tifton GA. I bought it because it was the exact…read morecar I was looking for. The day I bought it, my sales representative scheduled me for a COMPLIMENTARY first service (5,000 miles). I drove about 45 miles to get this service, and when I got there I was told it wasn't free. Why would I schedule a service at this Nissan dealership 45 miles away (I live in the Albany area), when I could just go to my local dealer and PAY for a service there? Needless to say, I immediately left. I have no intention of giving that dealership another dime of my money, and I will never purchase another car from there either. That was another bad experience.

DO NOT take your vehicle here if it needs service! I have taken multiple vehicles here over the…read morecourse of the last 10-12 years. Approximately 5-6 years ago the Service Department took a nose dive. EVERY time I bring a vehicle here, there are nothing but problems. For example, I brought a fleet vehicle in for multiple dash lights. 3 different times I dropped it off and left it with them for a week. They did nothing more than "have a tech drive it home for lunch" and couldn't get the dash lights to come on, so no diagnosis or repair ever made. Just let the vehicle sit outside for a week at a time on 3 different occasions. Said that I needed to bring it in when the dash lights were on so they could hook it up to the computer to get codes. I followed their instructions and brought it back with the lights on, but was told they didn't have time to look at it. I even went to another Ford Dealer in another town who hooked it up, pulled all of the codes and printed me a list without even charging me a dime or making me wait 5 minutes. Even after I gave them a list of the codes obtained from the other dealer, they couldn't diagnose or fix the problem. I then took it to another Ford Dealer in Valdosta and they recognized right away it was a known issue with a TSB and had it repaired the first time. They also can't figure out how to process transactions for those paying with fleet cards. After taking my vehicles to Robert Hutson's in Moultrie and having great experiences, I made the stupid decision to give Griffin another chance this week on my fleet vehicle for what should have been a simple recall and basic oil change. I dropped it off on Tuesday 7/1/25 before I went out of town for a long weekend with specific instructions to take care of all open recalls, perform an oil change and tire rotation and explained I would pick it up when I returned on Monday 7/7/25. They never call to advise of issues or even to let you know your vehicle is done. I called them today late morning 7/7/25 only to be told the vehicle was not done yet because they couldn't get approval from GSA to pay for the replacement wiper blades and filters that I never asked for. They also didn't complete the recall because they said there was some cargo that needed to be removed from the vehicle. Service Advisor Alayna lied and tried to put the blame on me by stating "You didn't even mention the recalls until the last minute." Prior to today's phone calls, the only contact I had with them was Tuesday 7/1 when I dropped it off with instructions to complete all open recalls and while's its here, change the oil and rotate the tires. She denied any responsibility or accountability and instead hung up on me. I promptly drove down to the dealership to finish the conversation in person and retrieve my fleet vehicle. When I showed up, she again denied any accountability and claimed "I did MY job". I then had at least my 3rd conversation with Service Manager Stacey. The last time we spoke, he apologized for the terrible experience I had when brining my personal vehicle in for multiple services. On top of the other repairs/services it brought in for, it was supposed to be washed and vacuumed as part of the "Lincoln Promise" which never happened. When I reviewed my receipt, I noticed that I wasn't charged for the oil change I requested. I was assured by 3 different employees that they changed the oil and just didn't charge me for it, but couldn't explain why they would do this for free? They repeatedly offered to reset the oil service interval in the vehicle's menu and put a new sticker on the windshield and send me on my way. It wasn't until I showed them the same original dirty oil filter and dipstick it came in with. Only then did someone finally admit they had lied to me about the oil change. Service Manager Stacey apologized, accepted the blame and said they need to do better. At that time I asked to speak with a higher authority and was told that they weren't in, but they would take my # and have them call me. My phone never rang. Even after I called back again, no one from the dealership's management ever reached out to me. Based on my experience today, clearly they have not improved any. They don't put forth the minimal amount of effort to even call customers and let them know if there's a problem or their service is complete let alone properly diagnose and fix problems. Today after talking to Alayna and Stacey, I finally got to speak to Stacey's boss Eric. Once he heard about my experience he also agreed that they had failed and apologized. Clearly, they are not concerned with improving and instead blame the customer when they screw up. From my conversations with service dept. staff at other dealerships, they said they have heard a lot of the same complaints about Griffin Ford/Lincoln.

Griffin Ford in tifton is the worst place to purchase a vehicle. they do not help you when they…read moremake a mistake fixing your vehicle! They are NOT true to their word at all and have shitty customer service reps who answer the phone with bad attitudes and disrespectful tones! My husband's rear end slung out from under him bc GRIFFIN FORD decided not to tighten the bolt that held the rear end together when they "fixed" it! He almost wrecked his truck and could have gotten seriously hurt but I guess they don't care about their customers like we thought they did! We are LONG TIME customers of Ford since about 2005 but this will definitely have us looking at other places and vehicles! do not use this place! go to WOODY FOLSOM in BAXLEY for all your Ford needs!

Russell changed my battery 30 minutes before closing with a very good attitude. He was extremely…read morenice and helpful!

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Don't come to this establishment! I went here on a Saturday was one of the first people here. All I…read morewanted was an oil changed it took 4 hrs to do it! I also asked for 7500 mileage oil like I normally would get at other establishments, then I checked out got back in the car found out it was 3,000 sticker I called checkout said I got 5000 miles. I am now at 2,850 and I'm on low so they lied to me and over charged do not go here!

If I could give zero stars I would I took a set of rims and tires to be mounted and balanced they…read morewere 35/12.50/20r and rather than tell me upfront they couldn't do it they told me they could do it then never called me and waited until I showed back up to tell me that their machine wasn't working and they couldn't do it by far the sorriest place around pay the extra and go somewhere else