Customer service from Mark was above and beyond. This man found an obscure deep cycle battery with…read moreease. He could have very easily shrugged his shoulders and said we don't carry that. Instead he worked the computer and made a call. Had it delivered the next morning. I cannot overstate how he saved my entire trip going west. His tenacious drive to help me out as a pass through customer in Tyler should be recognized by people above my pay grade. Outstanding work.

Came in here and the service was decent enough. Employees were polite and helped me fix the routine…read moreissue with my car. Prices seemed among the going rate and no big complaints overall here.

Went in for an oil change, and they did it quickly; so I was in and out in a manner of minutes.read more

Great! Delivered as promised. Mgr Brock Parsley and owner, Patrick are straight shooting guys who…read moretell it like it is, no B.S.! They'll advise if there's any change to original estimate and why. They'll even keep the old parts allowing you to see exactly what they did. Give these guys a holler if you need car work done.

I am so happy to have found Atlas Automotive! They did a great job, for a fair price, and went…read moreabove and beyond with their customer service! From the beginning to the end, they worked to make sure everything was done properly and in a timely manner. I am definitely a loyal customer and will tell everyone about how well they took care of me and my car. Thank you!

After having brake pads installed incorrectly by another repair shop, and having problems. I…read moreresearched and found Atlas Automotive. They quickly diagnosed that the original work was faulty and would need to be repaired. There was also an additional problem found. They took photos as proof for the needed repairs. I found Atlas Automotive to be honest, reputable, with quality work done quickly. Austin and Morgan's customer service was on point and the reception area was clean, comfortable with complimentary drinks offered. Very good experience. 5 Stars.

Had a flat on the way to Tyler and swapped to my spare. Took it to Bill Day Tire Service Saturday…read moremorning -- they had me fixed up fast! They repaired the flat, cleared the sensors, and put everything back like it should be. Great service, great attention to detail. I'll definitely be back when it's time for a new set of tires. Thanks, Bill Day Tire Service!

Came in for noise coming from the tire and to have a new sensor replaced. Waited for 3hours to have…read moreit fixed. Told them I had to be out to pick up my child from school and they made it clear I would b out b4 then. End up being late to the school and left with the tire still making noise (which I didn't hear right away... was probably a few days later I noticed). I went to another tire place to get the tire replaced. Told them about the noise and they pulled out the old tpms sensor and showed me that a regular valve stem was used. Came back to Bill Day (which I've used for years and have throughly trusted with all of our cars up UNTIL NOW)... I showed them the sensor. They show in the computer that they did a "flat repair"... which is NOT what I asked for and didn't need a flat repaired. So if they did said repair?... why didn't they find the noise that I heard in the tire and pull that loose sensor out that was floating and then to put a regular valve stem in....? I got NO apology and not even compensation for my time or paying for something that I didn't ask for. I end up paying for the sensor I originally asked for the 1st time... I asked to at least get the amount off from what I was charged for the 3 HOUR wait for the "flat repair" that wasn't done... they denied to give me a minimum of that. .... IF you go here.... DOUBLE Check their work unless you want to have to pay to get it fixed AGAIN!!!!! Very disappointed and also quite pissed about the level of care and customer service has went down from the place our whole family trusted to take care of our vehicles. Would NO LONGER recommend!!!

I was driving through East Texas on a Friday afternoon when my Durango began to overheat. I live in…read morethe Dallas metropolitan area and did not know of any auto repair shops in the Tyler area. I found reviews on Yelp for Engines Express and they were all very good. I called the shop and they were very knowledgeable and professional and I felt comfortable with them. I managed to get my vehicle to them just before they closed for the weekend. They called me early in the day on Monday after troubleshooting and gave me their findings. We agree to a course of action. They ordered the parts and completed the repairs Tuesday morning. I am very pleased with Engines Express. If you are looking for an automotive repair service in East Texas, I highly recommend Engines Express.

I did not even get a chance to utilize their services (YET), but I appreciate the transparency over…read morethe phone when I called to schedule an appointment. I had a warranty job, which you cannot schedule and need to drop off. The young lady over the phone told me that they wouldn't be able to even look at it for a few days and even then, sometimes the warranty negotiations take a long time (out of their control).

Had a good experience! Look forward to coming back in the futre. The Service advisors were for very…read morenice and helpful. The service only took a little over an 1 hour. I definitely recommend and had a great 1st time experience and you can tell they try to have the customer's best interest while being of service!

Honest and friendly service. They don't necessarily fix tires, but they got me out of a bind. Thank…read moreyou so much Frank and his crew @ Honest-1 auto care.

I have been to many Discount Tire locations throughout central and now northeast Texas over the…read morelast 20 years. Many tire purchases and installs. Today, got new tires and an alignment due to somewhat unexpected circumstances but imperative to get fixed up immediately and back on the road. Bought tires online last night with no appointment. Showed up at open. Finished everything by 9:15a and couldn't be more pleased. Staff really checked all the boxes: friendly, knowledgeable, helpful and good at what they do. Extremely pleased and I will definitely be returning to this location and highly recommend it to others!

Discount Tire has historically been good at customer service…read more But having an appointment means nothing, and you can still wait 2-3 hours for completion. But what really made me upset was it took me 2 days to get a set of tires situation worked out. I went in to buy specifically a set of BF Goodrich All-terrain KO3s for my pickup, mainly because i liked their looks and the raised white lettering. They would be almost $1,900 complete. They put the tires on and just down the road i noticed my truck violently shaking at about 65 mph. So i went back up there and told them that they needed to be re-balanced. So they did and i drove down the road again and it did the same thing. I went back up there the next day and told their Mgr about the problem, and he said they have been having problems with this tire and brand. I asked him why didn't he tell me that before i spent 2 days messing with this situation. So i bought Nitto and all great, but spent 2 days of my time and $1,900 to figure it all out. So BFGs are no longer any good, and ask specifically about certain tires and do your homework ahead of time on tire brands

https://youtu.be/KSXdwWeHJxU as (EVIDENCE)…read more FORMAL COMPLAINT AND COMPLETE ACCOUNT OF EVENTS Christian Brothers Automotive - Tyler, Texas ## CORPORATE PROMISE VS LOCAL EXPERIENCE Christian Brothers Automotive promotes a customer experience called "The Nice Difference," implying professionalism, communication, transparency, and respect. This location is independently owned and operated, meaning the responsibility to deliver that standard falls on local management. What I experienced was the opposite. --- ## ENTRY AND INITIAL INTERACTION Upon entering the Tyler location, I was not acknowledged. There was no greeting, no indication that assistance would be provided, and no basic customer engagement. I had to initiate interaction myself to be acknowledged. Phoebe, the service writer, eventually engaged and stated that I would receive updates throughout the process, including: * Text messages * Emails * Photos documenting the work This communication was never delivered. --- ## COMMUNICATION FAILURE The promised updates did not occur. What I did receive was not a valid diagnostic explanation. The communication provided: * Contained no clear diagnostic breakdown * Redirected me to call the shop * Displayed an estimate marked as "authorized," which I did not approve At this point, I had not paid for any services because I had not retrieved the vehicle and required clarification before proceeding. --- ## DIAGNOSTIC CONCERNS I asked a direct and reasonable question: "What exactly was completed during the $160 diagnostic?" I was told that multiple hours had been spent and that additional time would be required, potentially increasing the diagnostic cost to a much higher amount. I then asked why a scan tool or diagnostic computer was not used first to narrow down the issue before moving into a wiring-based diagnostic process. This is standard practice in modern diagnostics: * OBD2 scan tools * Live data monitoring * Fault code analysis * Circuit isolation prior to invasive work These questions were not answered clearly. The responses were vague, dismissive, and did not provide a technical explanation of what was actually performed. --- ## ESCALATION WITHOUT TRANSPARENCY Instead of addressing my questions or connecting me to the technician working on the vehicle, I was: * Placed on hold * Transferred to the service manager (Ryan) I was not informed this would be an escalation, nor was the situation clearly communicated to me prior to the transfer. --- ## PHONE INTERACTION - INTERRUPTION AND TONE When Ryan joined the call: * He did not establish context * He did not acknowledge the situation * He immediately adopted a condescending tone From the beginning of the call, I was repeatedly interrupted and not allowed to complete my explanations. --- ## STRUCTURED TRANSCRIPT EXCERPTS (WITH INTERRUPTION IDENTIFICATION) Speaker Key: YOU = Customer RYAN = Service Manager --- INTERRUPTION #1 YOU: "She didn't even try to--" RYAN: "So either you let me explain it to you or you can voluntarily come get your vehicle." --- INTERRUPTION #2 YOU: "She didn't even try to explain it to me, sir. She did not--" RYAN: "She has tried multiple times." --- INTERRUPTION #3 YOU: "You didn't even give me a chance to explain--" RYAN: "You have not given her the chance to explain, sir." --- INTERRUPTION #4 YOU: "I'm trying to talk to you, so don't interrupt me--" RYAN: "If you want me to treat you the same, you need to not interrupt me as well." --- INTERRUPTION #5 YOU: "Okay, so what I was trying to explain to you--" RYAN: "This conversation is over." --- INTERRUPTION #6 YOU: "You didn't even give me a chance to explain at all--" RYAN: "And how many chances have you given me and my advisor--" --- INTERRUPTION #7 YOU: "Well then we will go ahead and address that she never gave me the chance--" RYAN: "Once again--" --- INTERRUPTION #8 YOU: "And you yourself keep interrupting me like you're doing right now--" RYAN: "And you're not interrupting, sir?" --- INTERRUPTION #9 YOU: "If you would be quiet for a minute--" RYAN: "No sir." --- INTERRUPTION #10 YOU: "If you would be quiet for a minute you would be able to allow me to explain--" RYAN: "No sir." --- INTERRUPTION #11 YOU: "See you're interrupting me again--" RYAN: "I'm officially ending this conversation." --- ## INTERRUPTION SUMMARY Based on the transcript provided: * You were interrupted at least 11 times * Each interruption occurred while attempting to: * Explain lack of communication * Clarify unauthorized estimate * Understand diagnostic process At no point was a full explanation allowed to be completed. --- ## CONVERSATION TERMINATION Instead of resolving the issue: * The conversation was shut down * I was told to retrieve my vehicle * No clarification was provided --- ## REFUSAL TO ESCALATE I requested to speak with the owner. * I was told the owner was present * I was denied the opportunity to speak with him ---

I recently acquired a 2006 PT Cruiser. It had been parked in a garage for a couple of years. I was…read morehaving electrical problems and AC problems and tried a local service center that misdiagnosed the problems and over charged me severely. I decided to give Christian Brothers a call. They performed a few very professional diagnostic tests, identified the problems and corrected the same day as the tests. I will definitely take my PT Cruiser to Christian Brothers for all my vehicle maintenance. They are professional and very courteous.