Had a flat on the way to Tyler and swapped to my spare. Took it to Bill Day Tire Service Saturday morning -- they had me fixed up fast! They repaired the flat, cleared the sensors, and put everything back like it should be. Great service, great attention to detail. I'll definitely be back when it's time for a new set of tires. Thanks, Bill Day Tire Service! read more

Came in for noise coming from the tire and to have a new sensor replaced. Waited for 3hours to have it fixed. Told them I had to be out to pick up my child from school and they made it clear I would b out b4 then. End up being late to the school and left with the tire still making noise (which I didn't hear right away... was probably a few days later I noticed). I went to another tire place to get the tire replaced. Told them about the noise and they pulled out the old tpms sensor and showed me that a regular valve stem was used. Came back to Bill Day (which I've used for years and have throughly trusted with all of our cars up UNTIL NOW)... I showed them the sensor. They show in the computer that they did a "flat repair"... which is NOT what I asked for and didn't need a flat repaired. So if they did said repair?... why didn't they find the noise that I heard in the tire and pull that loose sensor out that was floating and then to put a regular valve stem in....? I got NO apology and not even compensation for my time or paying for something that I didn't ask for. I end up paying for the sensor I originally asked for the 1st time... I asked to at least get the amount off from what I was charged for the 3 HOUR wait for the "flat repair" that wasn't done... they denied to give me a minimum of that. .... IF you go here.... DOUBLE Check their work unless you want to have to pay to get it fixed AGAIN!!!!! Very disappointed and also quite pissed about the level of care and customer service has went down from the place our whole family trusted to take care of our vehicles. Would NO LONGER recommend!!! read more

I have been a customer for 10+ years. I've had 3 vehicles serviced multiple times, and I recommend Bill Day to family and friends all the time. I have always had hine, knowledgeable and quality service. If I had to drop off my vehicle for service, it would be ready at said pick up time. I truly feel like a valued customer each time I call or come by. If you need any tire or brake service, ask for Ron! He's a stand-up guy! read more

Have not been in to this business but spoke with them at extent on the phone. They were kind, patient, courteous, and you could tell they genuinely wanted to help me and weren't only out to get me to spend as much as possible. I would recommend them to anyone :) read more

In town to visit kids. Needed a flat fixed. Service was professional and very quick. To top it off I wasn't charged for the repair. Kids told me later that they use Bill Day exclusively! Keep up the great work!! read more

Been going to this place for years. Nobody does customer service better than them, in my book. That is why I will only buy tires from them.

The absolute best. After the night from hell on the side of a highway with a flat, I was so thankful for this place. Got me in right away and we were done in 10 minutes FREE plug! I was so impressed. They refused to accept any money and had the best customer service. read more

Quick service and average prices in line with the market. Friendly and helpful staff at the desk.

My family has been customers of Bill Day Tire Center for at least four decades. We would not consider going anywhere else to purchase tires in East Texas. Throughout the years, the name, "Bill Day" remains synonymous with integrity, value, and quality. I am confident that when I walk through their doors I will be met by customer-focused, highly skilled, honest and efficient staff. This has been consistently the culture of this business throughout the years. If you are looking for great customer service and value, this is the place to go. read more

I still remember the day when my father introduced me to some of the guys at Bill Day tire. It was important to him that I meet the guys! (I thought it was cute honestly) But he's big on building relationships with businesses, and wanted to make sure I did the same. I see the benefit of that now, because every time I go to Bill Day, it feels like a family. They remember your name. If they don't know you, they know your brother or father. They ask how you are doing! They don't take advantage, and honestly they have saved me money. I remember when I thought I needed new front tires, but they assured me that my tread was good. (It was). Other places would have been more than willing to take my money. Little things like that help build the trust that they have garnered with the community. There is a reason why they are always busy. THE CITY HAS SPOKEN! Go to Bill Day Tire! read more

I live in Caddo Mills, northeast of Dallas near Greenville. I was in Tyler to get a covid shot. My wife and autistic son were at Abuelos and I went to CVS to get my shot. On the way, my serpentine belt broke and I barely made it in the CVS parking lot. I went to Bill Day Tire Shop hoping they would help me. Since it was nearly quitting time and they had to get to their families they would not help me. It was not important that we were from out of town and my own family was way across town. I had to call a mobile mechanic to come fix my car. The mobile mechanic was an hour from Tyler and had me back on the road in less than an hour from when he arrived. read more

Made me feel dumb and my family and I will never go there again. Told the front desk clerk that I ordered brand new tires from Bill Day, but Hughes automotive installed them. They said, "Well why didn't you go to Hughes automotive?" Extremely rude. Like, do you even want my business? I went to Bill Day in case they had some free warrantee on tires or something. Terrible customer service. Also, I told him, "I think I have a nail in my back right tire." He said, "You think?" Like, "Yeah I think, I'm not a mechanic." Should've walked out right then. read more

Went in for tire rotation on tires with 22,000 miles the man told me the wear bar was showing on 3 of the tires and "I needed new tires" Sold me tires I didn't need.. and they only had firestone tires for my car , not the brand I would have chosen .. can't believe I bought all new tires.. 600.00 worth .. hasty decision on my part.. never again Janet S. With Bill Day the purchase of those tires were in August.. read more

We first went here a couple of years ago when a tire was losing air. Our tires were newer and from a competitor, but they still replaced the faulty valve stem for free. We have since always bought my tires from Bill Day as they treat us like gold and have always fixed minor issues for free. Today our car was at the dealer for a recall and they found a nail in the tire that they stated could not be fixed and tried to convince us to buy a new set from them. Instead, we stopped by Bill Day and they told us that it was not necessary to replace the tire, plugged it for free and had us back on the road quickly. They are always honest and the service is always so fantastic that they have earned customers for life! read more

Y'all I am so incredibly thankful for this business! I had a family emergancy yesterday and on the way ran over a screw that deflated my tire. I drove on it for 5miles (at least) before I was able to pull over and get the spare on it. I was really worried that my old tire was fucked and I'd have to buy a new one. I went here because I've heard such great things (customer care, willingness to try to fix the old before just offering the new, good turn around time, etc). And boy did not they disappoint. It was busy but I got in and out in an hour or less. They were able to fix my flat so I didn't have to buy a new tire. Richard (some people might know him as Charles) was so kind and understanding. They fixed it all for free I'm a teacher and have a low "oopsy" budget, so I am so thankful for many different reasons here. Great convos with the workers and great experience. I'll be coming here for all my tire needs from here on out! read more

Total ripoff! Ron at the front desk here called me after I brought my car in for 2 new tires saying I needed 600$ extra done to my truck. I told him to just put on the tires. I then took my car to 2 other tire and alignment repair shops and told them the list of things he said was wrong with the truck. They looked at both places and none of what he said was even remotely necessary for my truck. Will never be back. I had gone to bill day for 14 years but not anymore. read more

These guys are very knowledgeable. Courteous and offer great service I was happy that I came in. I'm taking my business to these guys.

Went over my lunch hour to get tires rotated. Very friendly staff and talked to me immediately. In 17 min, I was on my way and done. Now that is customer service. Still had time to get a bite to eat!. Thanks! read more

I had a great experience today at Bill Day Tire Center. I had gone first to a chain service center here in Tyler because of a nail in my tire and they told me they couldn't fix it and I needed a new tire. After waiting over an hour I finally walked out and went to Bill Day. When I walked into Bill Day they immediately helped me and within 20 minutes they pulled the nail out of my tire and fixed it. They did this for me at no charge. I was so grateful. They will always have me as a customer. read more

Went to get tires mounted on my truck. They don't let you in the garage to see the work they're doing. Here's why: They didn't know to put the center cap on before the tire. Get home and the rear center cap is bent and on incorrectly. They're in too big of a hurry to do the job correctly. Now I'm out more time to have the tires remounted correctly. Will never recommend this place to anyone, especially since it's a tire center can't put tires on a truck correctly. I would love to give less than one star. read more

I had a great experience here. David helped me assess the damage to my flat and determined it was not fixable. They didn't have my tire size there so he called around and told me that he could get it and it would be finished by lunch time. He also checked my other tires, cleaned & filled up my spare and put everything back together. Very helpful, honest and nice customer service. I will definitely be back for all of my tire services. read more

Horrible! I came in to fix a flat and they were nice, UNTIL they found out I got new tires a year ago from someone else. The guy humiliated me and SCOLDED me in front of everyone!!!! I DIDN'T ASK YOU TO FIX MY FLAT FOR FREE! PLUS my husband had just bought 4 brand new tires from them!!!! Which I told him. They charged me, of course, but you didn't have to treat me like that. Very rude and unprofessional! read more

This is the place to come and every member of my family gets their tires here. Friendly folks, good at remembering you from before. Free rotation, free repairs if you occasionally need it. Trusted business. read more

The best thing about Bill Day Tire is that they will tell you when you're trying to buy something you don't need. More than once I've been told by another business that I needed something that would have resulted in several hundred dollars of sales for Bill Day, and they told me I didn't need it. As a result, I have been a loyal customer and I will continue to be so. read more