Recently my chimney was damaged from a storm on December 19th extremely high winds and heavy rain,…read morethe wind was so strong it lifted the metal insert in my chimney and removed it w/ the bricks still attached. I immediately took to the internet to find a high-quality specialist w/ a 5* rating and reviews to back it as I had installed a high-quality metal roof installed 8 years ago by interlocking roofing at the time the cost was $ 35,000.00 now that same roof today would cost approx. close to $ 100,000.00 so I needed a professional with knowledge with working w/ a metal roof that looks like slate. and wanted to do the proper assessment of damage cost etc. prior to placing a claim w/ my insurance company. As that would give me a good idea of cost repairs what would be involved as it would be a lot different than dealing w/ your normal asphalt roof where they could just go up on the roof where in this case you cannot. You would either need a lift or specialized staging set up as that come at a higher cost. in order to not compromise the integrity of the metal roof and to avoid liability, so I needed to do my do diligences in getting the right company to assess and do the job once the claim was put in. Because it was the weekend, I filled out the information online and in less than a 1/2 hour, I had a response from Brian from Safe Sweep Chimney. Extremely professional and set up an appointment on the 30th of December to come out and assess the damage. Now I had a professional I then went online and filed my claim w/ Amica who I have had for many years and are the Best of the Best when it comes to insurance companies, after filing I was notified that I was assigned a claim representee, and a claim person would be coming out on the 31st of December, so now I have done what needed to be done. Now as stated Brian showed up like he said he would at the time he had stated and was here for well over an hour did a complete assessment, cleaned the chimney and the fee was very reasonable of $ 300 as stated during our first conversation. and wrote up a report in his findings. During his time at my home Brians communication was in terms that I could understand and the process that would need to take place, and yes, a specialize staging company would need to come out and set staging w/ stairs in order to not compromise and damage to my roof but also for the safety of his employees. and the roof would have to be tarped to avoid any scratching etc. Brian also asked me if I had ever had the chimney ever cleaned, I told him no, that I had been told back when I purchased my home back in 1978 that because I didn't have a fireplace it was necessary, that may have been the case back then only to find out not to be true, to my surprise. the cleaning the chimney is one of the things Brian insist should always be done regardless this way it ensures the integrity of the bricks and shows if there are any cracks etc. that can be repaired that can avoid any future expensive cost down the road and avoid any carbon monoxide from seeping into your home. This to me is what sets Brian apart from other his willingness to take the time to educate someone like me of the dangers that could arise, as Brian put it, though it is a costly repair that it's his job to make a homeowner aways of any hazards that could arise in the future, regardless of whether I went with him or not, That was all I needed to hear, I was relieved in knowing that hiring Brian would be another one of those best asset's I would be investing in knowing the job for one would be professional, two I would never have to worry about it again at least not as long as I remain in my home. one of the best choices I could have made by doing my homework and not just hiring anyone, and the second-best thing I ever did was having one of the best insurance companies to protect me with my Home, and Auto and Liability Insurance, Amica I could be happier w/ my decisions and I urge anyone looking for reputable insurance company, reputable Chimney expert call Brian, at Safe Sweep Chimneys as well as Amica, oh one last thing to Brian's credit, who in today's world does this. Brian made it a point to call me the next day to see how I was doing, knowing how frazzled I was and to insure me everything would be alright. but was more concerned about me as a person. Sure, made me feel a lot better. I can only say Thank you Brian, so much appreciated the time and care you took to spend w/ me the day of my crisis. Joseph St. Jean

We recently bought a home on the cape and wanted to have our chimney cleaned and inspected. Brian…read moreand his crew came and did a fantastic job. They covered my living room with tarps and left my living room spotless. The outside of the chimney needed more attention, and Brian gave me a few options which were reasonable. We picked a date and Safe Sweep showed up on time and chipped away loose stucco and repaired my chimney like new! I would highly recommend Safe Sweep Chimney. Karl H

A wonderful experience from my first phone call to the installation of my first chimney cap. I…read morecouldn't be happier!!!! Thank you everyone.

Sandwich came out to replace the chimney for our hot water heater. Their reputation preceded them…read moreas they came highly recommended by several people in town, including our property manager. They installed the replacement beautifully, for a reasonable cost, with great communication, care, and integrity. Can't recommend this small business enough. Thank you!

I had a chimney sweep about 2 mos ago by someone I have used for years and last week we had smoke…read morecoming down around our liner pipe from the wood stove we use every night in the winter. NOT GOOD, filled the house with smoke so stopped using the wood stove and called my Chimney Sweep and due to illness he suggested Atlantic Chimney. He called Atlantic Chimney for me. Two men came, assessed the problem, they thought it was one problem but found it to be another, fixed the problem and had me make a fire and waited to make sure no smoke back down and that I had a good draw up the chimney which I was having problems with. I cannot be more happy with Fernando and his associate for working to make this all work. I highly recommend them. WE live in Westwood MA and they came without an extra distance charge so maybe they have more offices than the one listed in telephone listing.

I hired Atlantic chimney to install a new chimney pipe, involving cutting a hole thru the roof…read more They installed it as scheduled. But, the 1st time there was a heavy rain, water leaked thru and got into a puddle on my wood stove, causing it to rust. They came back to look, said the pipe was leaking from the inside, although the flashing with the roof was OK. The inner pipe was scratched too, it looked as if a defective pipe might have been installed as well as there not being a proper seal on the inside. They came a second time and put a plastic bag over the chimney to keep more water from getting in and refunded the money I'd paid, then refused to do any more work to fix the problem. Coincidentally, my carpenter saw one of the techs at starbucks who told him "Bill is being an a_____ about this project and wants to walk away from it." Hopefully the refund would cover getting this chimney fixed by someone who knows what they're doing even though the rust on the stove is something we'll have to live with. In the meantime, dealing with their mess is a significant pain. Would you hire someone who did this??

We had water coming down to the basement.ken from old time chimney sweep went up on the roof and…read morefound that the guy who rebuilt the chimney never finished the top of it. ken finished the flue and capped it. Very professional.took pictures of before and after. Hard to find a company with integrity. Honest and great quality work. I highly reccomend them

I paid several hundred dollars for them to replace my wood stove pipes. From the first use, there…read morewere flames visible at the joint connections. Dan sent someone who caulked the stove joint. there were still flames visible at other connections; I spoke with Dan and he told me I could buy the materials and do the work myself. this was a shoddy and negligent installation. do not use Old Tyme; they may put your life and home in jeopardy.

Jesse and his team provide excellent customer service. They are conscientious and considerate and…read morewill provide great feedback on your wood-burning practices to make sure you keep your home safe and well-heated in the cold months. Do yourself a favor and set up a regular chimney cleaning schedule with Pilgrim Chimney Sweep.

Jesse and company are amazing!! We are having issue with a new gas hookup and they were able to…read morecome out right away to check and clean out chimney. They are super knowledgeable and took time to answer all of our questions. Save your time and effort and call these guys first. I will recommended them for any chimney job!!

Absolute scam. Advertised a sweep for $99. When I called they said it's actually $149. OK - I'll…read morepay the additional $50 because $99 is really inexpensive. I asked if I should remove the rain cap and he said it's not necessary because they sweep from the bottom up. That was weird because my chimney is easily accessible (even without a ladder), but not totally uncommon. When they showed up in a regular pickup truck (no signage, no ladders, just a kid in a truck) he almost immediately said I needed a deep clean for $500. He pushed and pushed and pushed. I should have kicked him out of the house, but he proceeded with the "sweep" using 4 extension rods (only 12 feet total) and a brush that literally had 5 bristles. He could not possibly reach the entire flue or do even a mediocre job with the "brush" he used. HE WAS DONE IN LESS THAN 5 MINUTES! Shame on me for not putting my boot in has a$$ and throwing him out. They are CROOKS.

Made an appt. for a chimney cleaning for 149.00. Guy showed up, looked at the chimney, told us we…read moreneeded a deep cleaning that would cost at least 600.00. We said no and he told us we owed 99.00 for inspection and that he wouldn't light clean it because it needed the deep cleaning. He wouldn't leave our house unless we paid him the 99.00. So, we paid 99.00 for nothing!! Do not use this company.... they must do this all the time. Total scam.........

Please think twice before deciding to use this deceitful and unethical company. I called with an…read moreemergency and a time crunch and was given a base price with the understanding that the price could potentially go up if the tech found anything additional to what we discussed once he had a look at the chimney. When the tech arrived however, before he even looked at the job, he informed us that the base price was more than double than what was quoted to us over the phone. When I called to clear up what I assumed was a misunderstanding, the "office manager" was unwilling to correct their mistake and I was shocked how rude she was, talking over me and refusing to allow me to finish a full sentence until I pointed out that I was speaking respectfully to her and would appreciate it if she would be professional and treat me with respect as well. She gave us the option to refuse service knowing full well that we were in a position that would not allow us to have help from another company for several days and refused to give me a way to contact her boss or the owners of the company so that I could discuss the incident with them.

Good job by Jim from Ultimate Cimney Sweep. Very detailed and good service. 1 800 499 2726read more

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Live in a condo complex, having to have all of our dryer vents cleaned, and unfortunately, for two…read moreweekends in a row, they were a no-show. They didn't even call to explain, just chose to not show up. Inconvenienced all of us, like only their time matters. This is terrible business practice and won't be recommended for sure!

Let me start off by saying that Dan and the Advance Chimney crew are AMAZING!…read more We initially brought Dan out to assess our wood pellet stove in our new home that hadn't been kept up by the previous owner. We had such a pleasant experience with Advance Chimney with the assessment, cleaning, and reinstallation of the stove; so much so that we asked Dan if he could revamp the area where he reinstalled our wood pellet stove to give it a more fireplace feel. After taking him up on his recommendation to pick out materials from a local concrete supply store, Dan picked up our materials and returned to the house within a month to install everything. The finished product was EVERYTHING that we had imagined! (See photos attached!) In working on several projects in our home over the past couple of months, we've had interactions with A LOT of contractors and workers. I have over a decade of experience in customer service, so I tend to be a tough critic. Some experiences have been awful with folks having no regard for our time, space, or not delivering on what was promised to us. Dan has been the complete opposite. He's such an awesome person to work with and has been so patient. He's taken the time to answer all our questions (this is our first time operating a wood pellet stove) and demonstrate the use of the stove on more than one occasion. He and his staff are kind, helpful, respectful, and an absolute pleasure to be around. They came when they were scheduled and we received a reminder for the appointment. He also laid down protective materials on our newly refinished hardwood floors while completing the work and kept noise at a minimum as he completed the job while we worked remotely in another room. I cannot thank these guys enough for bringing our vision to life!I can say with complete confidence that Advance Chimney has gained a customer for life. If you are in need of chimney/fireplace/wood stove services, please save yourself some time and look no further - Dan and his crew have you covered!

Advanced Chimney from start to finish has exceeded expectation - highly recommended! They worked on…read moretwo homes for me in Chatham and Orleans - which has "limited" chimney service choices - so glad to have found them. My realtor spouse had found them - also had great experiences with them. Honest service is a 5 star they earned! Thank you.

I can not say enough about the owners of this company. From my first phone call they were so…read morehelpful in solving my chimney problem, they came on site, did the job, fairly priced, offered valuable advice, returned phone calls immediately and were helpful even after the job was done to advise me on my questions. Highly recommend!

Excellent service, highly recommended! They arrived on time, worked quickly and clean, and gave me…read morean honest assessment for the chimney in a 50 year old house. I appreciated the options provided - with a full written report in hand before they left. They showed me the video of the flue and explained every detail.