I had a chimney sweep about 2 mos ago by someone I have used for years and last week we had smoke coming down around our liner pipe from the wood stove we use every night in the winter. NOT GOOD, filled the house with smoke so stopped using the wood stove and called my Chimney Sweep and due to illness he suggested Atlantic Chimney. He called Atlantic Chimney for me. Two men came, assessed the problem, they thought it was one problem but found it to be another, fixed the problem and had me make a fire and waited to make sure no smoke back down and that I had a good draw up the chimney which I was having problems with. I cannot be more happy with Fernando and his associate for working to make this all work. I highly recommend them. WE live in Westwood MA and they came without an extra distance charge so maybe they have more offices than the one listed in telephone listing. read more

I hired Atlantic chimney to install a new chimney pipe, involving cutting a hole thru the roof. They installed it as scheduled. But, the 1st time there was a heavy rain, water leaked thru and got into a puddle on my wood stove, causing it to rust. They came back to look, said the pipe was leaking from the inside, although the flashing with the roof was OK. The inner pipe was scratched too, it looked as if a defective pipe might have been installed as well as there not being a proper seal on the inside. They came a second time and put a plastic bag over the chimney to keep more water from getting in and refunded the money I'd paid, then refused to do any more work to fix the problem. Coincidentally, my carpenter saw one of the techs at starbucks who told him "Bill is being an a_____ about this project and wants to walk away from it." Hopefully the refund would cover getting this chimney fixed by someone who knows what they're doing even though the rust on the stove is something we'll have to live with. In the meantime, dealing with their mess is a significant pain. Would you hire someone who did this?? read more

CUSTOMERS BEWARE! I never write reviews but have heard of others with similar experiences recently and want to warn potential new customers. Atlantic Chimney was set to do a fair amount of work on our chimney this fall. We had Atlantic Chimney out in the summer to provide a quote, after receiving a quote from another local chimney company. Our goal was to ensure that the defined scope of work was the same amongst both vendors. We should have known when they failed to show for the first appointment that we should have gone elsewhere, but they had great reviews and came highly recommended on a neighborhood Facebook page. Bill (owner) came and did a very comprehensive inspection and provided a fair quote. His experience and the company's high ratings made us choose them, and we booked for the earliest date available in the fall. After providing a hefty (but not uncustomary) deposit and following up with them the week before the start date, they no-showed for our scheduled installation date. Surprising as materials had already been dropped at our home in the week leading up to the installation. It took several calls throughout the morning and early afternoon to the office staff to find out that they planned to begin at 3PM- another red flag since it was a Friday afternoon. The team finally showed up. A very nice gentleman informed us that Bill had just called him and said they had to cancel the job. Another red flag- sending a foreman to cancel the job versus contacting us directly. After about 30 minutes of the team huddled out front of our house, Bill showed up, explained that he was too busy and overbooked, cancelled the job and gave us a check back for our deposit. Not having to fight with him for the deposit back was certainly a relief; however, leaving us in the lurch was an unwelcomed surprise. He proceed to cajole us with tales of working 7 days a week, wanting to retire, the office staff overbooking the team, COVID causing employee issues and more. Exactly what one wants to hear when a contractor is bailing on a job! In the end, we waited about 5 months for Atlantic Chimney to do the work, regularly followed up and day of they cancelled. They emailed a week later with an invoice which took several phone calls to the company to resolve and have proceeded to continue to call and harass us for random and factious reasons despite blocking numbers. If you value reliability and a completed job, run far from this company! read more

I would love to make this 5 stars... in fact I guess I will, despite one nasty snafu. It took a month to schedule, but for September I think that's extremely reasonable - next time I'll do it during the summer. Two (2) uniformed Atlantic employees showed up on the dot of the appointed time, wearing masks (important to me as I'm 69, and my wife is immune compromised). They got right to it, after introducing themselves. I wish I could remember their names. I'd gladly include them - it's that 69 years old thing again. The lead had 10 years experience with Atlantic. His assistant had 3. Both were personable, and professional. They laid out protective coverings to shield our floors and our heirloom hand woven rug (pretty much the most valuable thing in the house) which sits directly in front of the fireplace. The total experience was one (1) hour. The living room was shielded from soot from the fireplace throughout. Finished product was terrific, and the price was exactly what was quoted a month earlier. Great job. So... the hang-up? They closed the flu without mentioning it. When I tried to set a fire a couple of weeks later, I ended up inhaling a crapload of smoke before I could reset the flu. Still sneezing black three (3) days later. But every other element of the job was so good I couldn't let myself dock them a star. I will use them again next summer. I recommend this company without reservation (but make a reservation). read more

8/26/2020 Updated Review This is my second review of Atlantic Chimney who came to clean a blocked dryer vent. This company remains a 5 star rating on service and price. I gave them a 5 star rating a few years ago when they cleaned my dryer vent then and my rating remains the same. Very highly recommended!! read more

I was told by a Plummer that my LP hot water tank was not working properly due to my chimney was full of soot. Called Atlantic Chimney who came out the same day inspected the chimney and informed me the new liner in the chimney was clean took a video of the inside, went on the roof and inspected the chimney and told me it looks fine also. Then informed that he wouldn't charge me for the visit. Who does that now a days. Atlantic Chimney your employer Fernando Sarmiento is one of a kind. Warms my heart knowing their is still people in the work force like this. read more

Our concrete block chimney was chipped and you could see outside because there was never any flashing applied. Dan came out, got up on the roof to inspect it and wrote a quote for separate items so we could decide what work we wanted done. He supplied photos to help us decide. They did great work. Arrived on time, even early and completed the job on 2 trips. Of course they obtained a permit as I would expect. The Stucco flex they applied really made the fireplace look finished and so much more attractive. In addition they had to install one additional row of blocks on the top because the regulations had changed. No charge for that. I recommend this company wholeheartedly. read more

worst company I have dealt with in a long time. Never never use them if you want to be treated as a customer instead of an inconvenience

We needed chimney rebuilt with new bricks above the roof line, as house is 76 years old and not up to code. I had called many chimney contractors requesting a quote and was surprised to find that most of them either did not return my call or didn't show up at my house when they said they would. One showed up and informed me he was not able to do the job but had a friend who he would ask about it. I wasted a lot of time on these people. Atlantic Chimney was the only one who came out immediately as promised. Bill, the owner conducted thorough inspection. I agreed to update chimney to code by installing 2 stainless steel inserts as well as new brickwork above roof. (this is a 2-family house with 2 oil-fired furnaces and 2 gas waterheaters flued into chimney) Workmanship of his crew was superb, erecting 60 foot high staging, as both the brickwork and connections in basement were completed efficiently ad quietly within 3 days. Quality of their work is excellent and I highly recommend Atlantic Chimney! read more

We had our chimney cleaned in the spring and we were showed pictures of damage inside the flu that needed repair as well as some points that needed work. We were told they would send me an estimate by email. Several weeks later we still had not received the estimate but during this time my furnace started spitting soot into the cellar. My oil man cleaned it out for around $300 and was told to have the chinmney folks come back. We contacted Atlantic again for follow up and I was told the owner needed to come out and look. He stated he needed to come back with "special cameras" to better visualize but he was pretty sure we needed a liner as well as the other work that was noted on first visit. (I'm told this work runs around $10,000!!) He never showed and never sent an estimate. I can only give them a one star for being polite - at least in person. By the way, another company stated " You definitely do not need a liner but did need a cap on the chimney and a better cleaning all under $500!! Now, I wonder if the pictures we were showed were even of our chimney. read more

Wonderful chimney experience. Courteous, professional, timely. David Wells worked around my summer rental schedule to come look at the chimneys, and answered my questions. He wrote up an estimate promptly, scheduled a service date months ahead and the showed up exactly as scheduled, bringing extra crew to do the project quickly so my I could use the stoves during a cold spell. It couldn't have gone smoother. read more

Great service and professional Atlantic chimney fixed my chimney and they sweep my chimney every year. read more

Horrendous service. I called and had my wood stove cleaned. Later on smoke came out of the pipe into my house. I called multiple times and they promised to come to my house but then never came and never responded after that to my phone calls. read more

I had Atlantic Chimney, Inc. install a 30 foot, stainless steel, insulated liner into my existing masonry chimney and connect a wood stove. Atlantic is a class act, extremely professional business. For starters, Bill came over to give me a free estimate - he looked carefully, explained things clearly and was no pressure. A few days later he gave me a price, with everything clearly stated in writing, including pictures and details of the work they would be doing and materials they would be using. For starters, the price was significantly less than other companies I had contacted. But beyond price, this was to do the work correctly and safely, and not cutting corners. I had other companies that didn't want to use an insulated liner, didn't want to deal with a permit, didn't want to put in a block off plate, took forever to respond and required me calling multiple times to get any word, etc. (and these companies charged more!). I asked Bill about pulling a permit and he told me Atlantic could pull it and gave me a price for that (which was reasonable and again cheaper than other companies), or I could go to the permit office with permission and paperwork from Atlantic to pull the permit on Atlantic's behalf, thus saving a little money by me going into the permit devision, but the permit would still in Atlantic Chimney's name. This is significant, as I had other companies either not want to deal with a permit at all or tell me to pull it in my name, which at the permit division in Boston they advised me against, explaining that if the permit was in my name and anything went wrong I would have no recourse. With Atlantic, they were in complete support of pulling a permit because they do the work the right way and up to code (now why would those other companies be nervous about pulling a permit?). I agreed to move forward with the work, and Atlantic quickly sent me all the signed documents I needed in order to pull the permit. The women in Atlantic's office who helped with the permit, with scheduling, and answered about a million questions I had, were all extremely helpful and quick to respond to me (again, a class act!). On the day of the install, the team showed up with four guys. They were on time, and even called the day before to confirm. The first thing they did was roll out a big cloth runner from my front door all the way to my fireplace, so they would never even step on my floor nor make any mess. They covered the fireplace with a big tarp and got to work. They first swept the chimney, then installed the liner, then attached my wood stove. They guys were super friendly, and didn't mind me watching and asking questions. When they came up against a challenge in the install they explained it to me and explained my options, they worked hard to resolve the issue and they did. They cleaned everything carefully and went on their way after the six or so hour job. Once again, class act! I can't recommend Atlantic Chimney highly enough - professional, prompt, excellent work, great price, nice people! read more

I received an estimate from them to rebuild my chimney last fall and due to money issues I wasn't able to act on it until this summer. They showed up on time and had the chimney done by the time I got home from work. The chimney looked like crap. It still had broken pieces and instead of replacing the top two layers of bricks which were all broken they covered them over with cement. I called the boss Bob right away and told him I hated it, we went back and forth about it and believe me I was very upset. Bob showed up at my home at 6 am the next morning and apologized and promised to fix it asap. Which he did that day. What I didn't appreciate was he telling me that the cap he put on there cost 1300.00 hundred dollars and how he gave it to me for free and other stories like this. All I wanted was for the job to be done right the first time, no BS. I also got an estimate for the steps to be done and he was suppose to do this at a later date however decided to do them along with the chimney. He had removed all the loose cement and when I asked him about the job I found out he was not actually going to level the top tier which made me very even madder because I had assumed he would be repointing the entire front steps, not just removing the loose stuff and redoing them as they were. When I had another mason look the job over he couldn't believe that a "mason" had done the work. They left the area a real mess and didn't repoint the steps at all. I found this company on the Better Business Bureau website so I was not expecting this kind of response if you know what I mean. I would never recommend them. read more

I first encountered Atlantic Chimneys dynamic duo Bill and Steve just by chance. I had stopped for a quick lunch. I had just spoken to my friend about needing to have the chimney in my home cleaned. My friend pointed out the back of the two gentlemen's shirts. " ATLANTIC CHIMNEY, INC" I took the chance and spoke to the gentleman while they were enjoying their lunch. I politely inquired about my chimney, and they replied that they could come over after dinner if I would like. Surprised I said, "SURE"! Bill and Steve could NOT have been nicer or better to work with on this project. They arrived and got down to work and informed me that the Chimney looked great. Now they could have told me a line that it was in awful shape and it needed a lot of work! Right there I knew they were the company for me! The work is impeccable! They cleaned up, and everything was spotless. The level of detail and the quality was perfect. I have had the company back since the first encounter. They cleaned up, and after the job and the cellar and the yard was spotless. The standard of detail and quality was impeccable. I highly recommend Bill and Steve from Atlantic Chimney for your Chimney, Masonry work, Rebuilds and ceramic sealing. Respectfully, Anne R. read more

Atlantic Chimney is efficient, trustworthy, on time, and knowledgeable. Performed chimney work on 2 properties. Actual cost was less than the estimate! Such honesty must be rewarded! read more

We had a problem with our flue causing carbon monoxide to build up in the house. Atlantic Chimney had to cut a clean out in the brick chimney that is inside the house in a finished area. They covered the floors and carpets and did a great job. The price was also very reasonable I would use them again and would definitely recommend to others. read more