Had a great experience. Mary really took care of me and even let me fire extinguisher! I mentioned…read more$25 off my first order so don't forget to do that.

Due to the quick response I received, and the excellent service they provided, I recommend…read moreutilizing their services. The technician I dealt with was very kind, professional, and quick to help with my concerns. I will be utilizing this company in the future, so long as they have staff members like him.

They are over priced and it is allowed simply because annual fire alarm inspections and repairs are…read moremandated by the Naperville Fire Dept for condo buildings resulting in Total Fire & Safety being a monopoly and charging whatever amount they want. Year after year they fail to upload the annual fire alarm inspection report to Brycer Compliance Engine which provides the inspection report to the Naperville Fire Dept. Condo building inspections are done every October and there is an additional fee to send an email to Brycer with inspection report. Every year, at end of November, Condo Association gets calls from City of Naperville stating they have not received the inspection report. Condo Association has to call Total Fire & Safety to have them send it. Again every year, at end of December, just like today, Condo Association gets another call from City of Naperville, and now this year from a contract/attorney office to get the inspection reports sent in ASAP or face fines. I called Total Fire & Safety and got attitude and talked over. The Condo Association has looked into changing inspection companies, but they are all over priced which enforces the monopoly of overpriced service for these types of business.

I went to this place to fill up a CO2 cylinder for my beer kegging. They were able to do it…read moresame-day, but it took about half an hour so I left and came back. The price was reasonable though.

We were in a time crunch and this company did everything to help us pass our inspection. These…read morepeople actually care about their customers and give great service. I wish there were more businesses around like this one.

These guys really help you with your fire extinguisher and emergency light issues. So I found them…read moreonline and called and talked to the owner not a answering service or automated phone thing, then a service guy came and explained a lot of safety tips with me and stuff I didn't ever think of, so the fire inspector from the city fire department came to check out my fire equipment was impressed with how fast I got the EFR service company to take care of my fire extinguisher inspection. I am happy with the price.

This company did their job well. Communication could've been better. They did get the job done…read more They were also patient and went above and beyond.

Altho very considerate and --I thought - trustworthy, he could not provide a certificate of…read moreinsurance. He claims to have one now but too late. I've hired another, insured, plumber. I was unable to write a reply to your comment, and, against my better judgment, I'll reply here ... Yes, today you have the certificate. Congrats. Where was it Friday when you said you'd have it that afternoon? Where was it that afternoon when I told you that you were too late to submit it that day. You said you'd have it Monday morning. Where was the COI on Monday morning? Monday afternoon? 1st thing Tuesday morning? Time after time, the fabled COI was coming that __________. (Fill in the blank.) Did you actually have insurance or were we waiting for your insurance application to be accepted and in-force? You mentioned my rejecting your company once the estimate was delivered Tuesday. Yes .. Perhaps you've forgotten your on-site estimate of $1500.00. I joked that you had the job so long as the financial estimate wasn't $5000.00. Your final estimate was $2500.00!!!!! Thank you for the lesson. And still, my kitchen sink remains unusable and has been since Friday morning, as you well know. I am done. I won't reply any further here. I've hired a company that is due here anytime. Yes, they're insured and will get the job done tonight -- for far less than your estimate. I sincerely wish you good luck. Farewell.

These guys are great to work with! I've worked with them several times. Hard-working, solid pricing…read moreand honest. Highly recommend. Call AlbaTech first!

He installed our water heater and the hose to the heater leaked. He came by twice and only…read moretightened it and it still leaks. I have stated it probably needs a different fitting etc and I have reached out several times to which he seemed to not want to resolve the issue. Now I have a new water heater that the tube to the heater leaks and will have to hire someone else to fix. I have given him alot of time and grace because he said he is by himself right now. He also still has not sent me a receipt and this was installed july 2025. I am upset because I felt he was an honest guy and really wanted to help but now im just stuck.

Chicago Grace did not complete the work as specified in the quote. They quoted $3200 and change;…read morethe repair was completed in two hours. One picture is before the repair, the next is after "installing a silicone membrane system" on the roof. I also do not see the new aluminum that the owner said was installed. If you think this was worth $3200, go for it. If not.... Just received a response from the owner. Too long to read but it follows the same pattern after other non flattering reviews from other customers. Blame me all you want, deflect all you want. The quality of the finished product, when I was able to see it, is what I based my review on.

Chicago Grace Construction installed a new wood fence recently for my backyard, and it looks…read morebeautiful. I had known for years that the old fence needed to be replaced, but I found it difficult to research who might be best among everyone out there. Then a neighbor was getting a new fence recently, and the fence looked great. I received a reasonable quote from them for replacing my fence, and since I had witnessed how well they worked on my neighbor's fence, I hired them. So glad that I did! The new fence is sturdy, panels were put in place evenly and carefully, and overall the new fence is a great asset to my yard. I would definitely hire them again for other projects!!

This company was fairly easy to work with. After our prior fire safety company was a no-show, I was…read moretrying to find an alternate. Some digging led to this organization. I liked them. Easy to reserve and confirm what was needed (updated tags). The tech was a little more than 30 minutes later than the window of time, but that's not the end of the world. The only complaints I could think of was the address on the Service Agreement paperwork was correct in some spots and incorrect in other spots, so the tech ended up at the wrong address and had to call me to clarify. The tech was transparent about the final cost of billing, which rivaled other companies. He was a bit confused about how to put the extinguisher back on the hook, and I had to show him what to do. (Apparently our extinguishers look different than whatever is popular these days.) He also thought ours expired until I showed him the sticker that the prior company confirmed meant we had several years before we needed to replace them. In an odd sorta way, I'm glad we had the no-show company last year so I was better prepared for how to answer questions during the inspection this year. I'm not sure I would've known about the second sticker if not for that. Friendly tech and easy to talk to. I'd be happy to re-hire them next year if I'm still on the board. Customer service via phone and email was attentive, too. I'm still waiting on an updated email bill, but other than that, all good.

Our condo association realized we were not up to code so I contacted Connected Fire. They came out…read morein less than a week to install extinguishers and check our emergency lighting. Very easy to schedule, up front about pricing and on time. My technician Paul was extremely friendly and easy to work with. He even gave me advice on what the city requires vs what our insurance company said we needed. Will definitely use them again for any other fire safety needs.

Called them to get a quote to replace a part and the woman who answered couldn't be more…read moreunprofessional, unhelpful and unfriendly! Geez I'm a customer calling to give you business the least you could do is try to help and not say sorry we can't help you!

Follow-Up, Thank you to the Owner, Susan Carroll for…read moresending an apology letter and refunding my service call. It speaks volumes to the fact that you tried to "make this situation right". I appreciate the honesty in your letter. I'm still very concerned at the fact that your service man completely "misdiagnosed" the issue, which would've cost me over $4,000+ had I not done my own due diligence. That's not a small oversight... It's significant.