6-12 months ago, the staff seemed to be showing signs of burnout in the form of lackluster…read moreperformance--particularly the scheduling staff. The staff in the front office are now cheerful and nice, where I experienced a more short and defensive tone in the past. The staff seem happier, and more caring as a result. If you've had a bad experience in the past, maybe give them a chance to show how they have improved. I don't schedule my appointments, as I have failed to remember the dates and had to resolve fees--but when I need to make an appointment, they usually fit me in day-of with one of their very competent professional psychiatrists. I've seen three and they have all provided exemplary service with refills and communication on all relevant fronts.

I was sent there by my PCP for CBT for insomnia. paid my co-pay prior to seeing Nurse Practitioner…read more Met in office, she asked questions about family history and talked about sleep drugs and having a sleep study done. I said I wanted to try CBT before anything. then she says she will find someone closer to me for CBT. I said I thought I was there for CBT, she had no answer. A student shadowing her said there were online tutorials and she would send me a link. out the door I was sent. no discussion of CBT, nothing. a waste of time!

Dr. Ungson has always had a control freak/ narcissistic complex and never listens to me but I need…read moremy meds so I decided to use the virtual calls so I don't feel so degraded. Today I was talking to Dr. Nick Ungson about increasing my dosage because he weaned me off two other meds that I have been on for many years. I was asking him questions about my new dosage of meds and such and he got mad at me and shook his notepad at me that he was writing on and yelled, " That's what I'm trying to tell you!!!". I then said, " Are you really yelling at me ?". He then got an even bigger attitude because I confronted him about his uncalled for actions. He would not let me speak or answer any questions even after asking them. For example: He asked me if a dosage of one of my meds was 80mg. When I went into my phone notes he said, " No,no, no, if you don't know forget it, I'll look it up later." Why ask if I can't have a few seconds even to answer you? I have been telling my wife since I started seeing him almost 2 years ago that I don't think he is listening to me. I had just told Dr. Ungson today that I stopped taking the meds that he weaned me off four days ago. In his next sentence to me he said, " So it was 2 weeks ago that you stopped taking those meds"?? I then decided that I was going to address him about feeling like he isn't really listening and caring with me as his patient. I then said, "Dr. Ungson, I don't feel like you are listening to me and you didn't let me fully describe how bad I've been for the past month. It has been a living hell you won't even listen to the symptoms I've been suffering with. It almost makes me feel like I need to find a new Dr." So, Ungson replies, " Then that is what you do", as he walks me out of his office and tells the ladies at the front desk that," I'm no longer his patient. " Ungson never did send in my new prescriptions to my pharmacy and I can't believe he was that nasty and asked me to leave over stating how I felt!!!! I HIGHLY ADVISE you to NOT USE DR. Nick Ungson!!! Another thing they do is make everyone wear masks for the Corona Virus which hospitals and airports doesn't even enforce right now. This office will try and call you to change your appointment constantly, or not tell you that you have an appointment and then when you miss it, charge you $60! If I hadn't talked to the office on Monday and just happened to find out that I had an appointment the next day, I would have missed it! Lastly, one other thing that this office does is if you see Dr. Ungson, you MUST talk to their Therapist John! You don't get a choice if you choose therapy or not. You MUST speak to their therapist to get your medications. Lake Center of Hope is a joke and they can be hard to understand with their native language being Filipino. I sure hope this helps some good folks out there from making a major mistake using these people!!!

Let me start off by saying that I was seeing him for trauma ! And he re- traumatized me. YeS. Not…read moreonly did he not ask any questions he fed off of my visits from another provider and in his notes MADE UP $#×÷ to make me look bad. I mean it was NoT EVEN Close to the TRUTH so unethical. His office sign says DO NOT ARGUE WITH STAFF or you will be discharged. That's because he is a FRAUD! My DAD even agrees that's is normally impossible to get him to agree to anything. His wife giving shots. DnA making decisions on meds. F off seriously. 5 min visits and you determine all the notes.when did I ever say all this crap ???? Then you don't want to see me again. Well how about medicare evaluation of records for hippa violation or false documentation. I bet I am NOT the Only person you have falsely documentented on. I bet they will come out of the wood work. You work will law. Enforcement to f people lives up. Karma mofo! Karma! And saying crap that isn't even true nor had the time to say it. You are a pos! I hope you loose your license wherever you got it from cause it wasn't the US if A. No way. Fraud!!!

Treated very unfairly! Dr. is unprofessional! You should never blame a patient for meds not…read moreworking! Been on same meds for over 10 yrs and he refused to switch to another one that might be better! problems in a patients life do not effect the meds! DR. told me it's all my fault that meds are not working! Shouldn't stay on the same meds for depression for many years, need to switch it every so often! he does not care! Made me out to be mental defect! NOW HAVE NO DR. AND WILL NEVER GO BACK THERE! DR. SHOULD NEVER TREAT A PATIENT LIKE THAT!

Shady practice. First of all, they charged me $1,000 for a 200 question test to tell me if I am…read moreschizophrenic or bipolar. One thousand dollars later, it turns out I am neither. So much I could have done with that money. Seems like a total scam. Secondly, we decided together that I needed to go to a psychiatric hospital due to my massive depression. We chose a facility together. They were going to have it all set for me and were calling there when I left the office. I drove 2 hrs, with my suitcase packed for a stay. Upon arrival, I was told they've never heard of me, and have no room for a new patient till next week. Wow. Dr. Brady recommended I have an apt with his psychiatrist friend to get a chemical swab done that would tell exactly what chemicals my brain is lacking so I could get the proper meds I need to combat my depression. It took quite a while to get a zoom apt with him. I just finished it. This doctor told me he doesn't know if his office is doing the swab test right now because of Covid. I asked him to find out for me. He seemed most aggrieved at my request and told me to call them myself. That was supposed to be the entire point of this appointment. What a waste of my time. Needless to say, my entire experience with Mind and Body Institute was nothing but negative experiences. Between being turned away from the mental hospital that they were supposed to get me into, to the disappointing Zoom appointment with this psychiatrist who had no clue what I was sent to him by Dr. Brady for, to the $1,000 I'm out of for an online psych test that never should have cost a small fortune out of pocket, I feel taken advantage of, used, and poorly treated. If you need psychiatric help, DO NOT visit this place with high hopes. I'm out of time, money, and the help I needed. It was nothing but a mistake I implore you not make for yourself. All this time, I should have been under the care of someone with my best interests in mind. That wasn't the case here. Dr. Brady is just out for money without providing anything for it. What a joke. Stay as far away from this place as possible.

Dr. Brady and Tonya have been wonderful to work with. They both are very special and caring people…read morethat offer Non traditional "positive Psycho-therapy". My husband and I feel comfortable talking to them about anything and actually look forward to seeing them. Even our dog was invited. We highly recommend!