The team here always does their best to accommodate their patients. The people at the front desk…read morealways greet with a smile and seem genuinely willing to care for us. Always love coming here for imaging!

I took my mother to her appointment here and overall was impressed with the professionalism and…read morecare this center offers. My mother was here for a bone density test and the overall experience was a positive one.

I was a new customer with SimonMed. I had a CAT scan on Wednesday 4/30/2025 at the SimonMed FL…read moreWaterford Lakes. SimonMed submitted Claim #51406286Z650H billing BCBSIL HCA U325 $1,002.00 for the CT Scan. The claim was processed on 5/20/2025. BCBS paid $771.31 of the $1,002.00 and said I owe the remaining $230.69. On the day of the appointment the office charged me $406.29 for copayment. I paid by credit card. Based on the claim paperwork I was due a refund of $175.60. I sent and email to SimonMed billing department to inquiry about the refund. They returned my call and told me I was only going to received a $163.77 refund. The remaining $11.83 was for a security deposit on the credit card charge. The SimonMed office staff failed to disclose the security deposit charge upfront. SimonMed's process for handling copayments and credit charges are unethical. I was charge a 40% copayment on $1,002.00! The procedure should be pre-priced and there is no reason a patient with insurance should pay that much in advance. They act like they have never charged BCBS. Charging a customer $11.83 ("security deposit") on a $406.29 charge is robbery! What is SimonMed charging a security deposit on credit card charges when such large percentage of copayment is being collected? The large copayment is essential a security deposit! I can't image how low income customers are being treated! SimonMed just lost a customer! BTW. The CT Scan staff was wonderful! There was no problem with the actual imaging process. There was also no long wait to be scanned.

I had an X-ray for my upper back on 8/7/25. They say it will take 1 to 3 days for the results. On…read more8/14/25, I had to cancel my follow up appointment with my doctor. In the meantime, I am dealing with the pain that continues to increase. Did they misplace my X-rays? Do they have enough staff to review tests? Not sure why on day 8 my X-ray is unread. Do I need to go to another imaging place? This makes no sense. If I knew it would take this long I would have not gone here. Lesson learned, will seek out another place. Any recommendations?

I came here to get my necessary dose of radiation, I really don't know what scientist are waiting…read moreto figure that one out, but there I was, getting some X rays. Excuse the rant. What I really meant to say is that the staff at ADG is very professional and helpful. I called them to see if they accepted my insurance (blessed) and they didn't have an answer right away but called me later to tell me that they did. I was able to schedule for the same day also. Things were working wonderful with ADG. When I arrived, I checked in promptly and was taken to the radiation room in no time. It was like the radiation was waiting for me. I was happy to see Spanish/English signs, it makes me happy to see that we are a diverse country, plus I love Latino Food, because, "Hi, my name is Julio! And I will eat your food! Haha! I'm hilarious!". Anyway, there is parking also. Oh! One more thing: what's up with the bunker inside the radiation room where the tech hides as you are getting blasted with radiation. Why is the guy hiding? Man, show some solidarity. I don't feel comfortable getting X rays, and the tech hiding behind an aluminum wall is not making it easier for me. That's why we need AI and bots.

Outstanding staff (MRI ) technicians and the medical person(s) ( either MA or Nurse )…read moreFront desk (administrative) average need some friendliness Wait time excellent on arrangement of day plus when you arrive

Loved my experience with this place! Had to come in for X-Rays and I was seen minutes after…read morechecking in. I was greeted by such a warm soul, Jason! He was super personable and made sure I felt comfortable. During the scans, he was so encouraging and explained each step to me. Stephanie helped assist during my appointment and she also brought a warmth and care to the room. I did not expect to feel such peace and joy during an X-Ray, but thanks to Jason and Stephanie, I did. Look forward to coming back if I ever need another scan! Thank you both!

Worst imaging place ever , the girls at the front desk need training urgently they are rude, no…read moreside manners, while talking to me in English a second girl wearing a mickey mouse hoodie came and speak to her in Spanish such a bad luck for both I understood perfectly what she said. Due to the situation I requested to speak to a supervisor the answer was there no one besides us gave me a business card and told me to call the main office. Will never go back nor recommend anyone .

My Husband went in for an Ultrasound with 2 insurance cards (His Primary and my secondary). The…read moreperson at the front stated they would not take the secondary. He ended up with a cancer dx. Had to return for a CT then an MRI. They made us pay the 20% even though we had double coverage. My insurance pays 100% for Imaging and diagnostic tests. I have been submitting claims and paperwork for the last 6 months. All they had to do was submit the claims. Takes less then 10 minutes of your time. Your front desk person just didn't want to do her job.

Love the service and team members at AdventHealth East. Well trained using thru VA Community Care…read moreProgram. This was my second experience with AdventHealth. Asked VA to send me to them again and they did

Profesional, quick, informative. I was in and out in 30 minutes. And the people there were nice.read more

Stopped in for a scheduled CT scan. Staff was courteous, and staff to patient communication was top…read morenotch; in addition, the nurse even offered me coffee on the way out. Great experience all together.

I've come here a few times for imaging services and the experience has been good…read more The front desk is right in front of the entrance and check in is straight forward. Just given your name, decide on payment or billing and complete any necessary paperwork. Each time, I've had a short wait beyond the appointment time but nothing to complain about. Once I'm called back, the tech verifies that they have the correct person, perform the imaging and have me out of there fairly quickly. The quality of care has been caring and professional. They have a nice, comfortable waiting area. The lighting is low and not uncomfortably bright and sterile; the mix of chairs include cushioned seats and are fairly comfortable. There is also a complementary beverage and snack station offering water, coffee, tea, graham crackers and snack bars.

Getting undressed for a scan is uncomfortable! UDI does an amazing job with creating a safe space…read morefor you to do so. They have a separate waiting area when you have to wait in the gown. There is also a private changing room. I had to have 2 different scans done and all 3 women were extremely professional and made me feel comfortable! I have been to a few other places and I can say with confidence that UDI will be where I go if scans are needed in the future.

My dad has been having a variety of medical issues, so we have been here several times. Every time…read morewe have been here, the staff has been wonderful. Quick and efficient, plus everyone is super friendly. Open MRI, CT scans, mammograms, and ultrasounds are available. Located directly across from a hospital, the parking lot is convenient to the entrance with a covered drop-off area. The waiting room is clean and well lit. Filtered water is available while you wait.

KUDOS and thanks to the staff for providing supreme quality customer service! I came in for a…read moreCOPD research study and received excellent care! I would like to give proper recognition to Gio, Lelani, and especially Dr. Humberto Cruz for excellent tender loving care I received for this research study! I highly recommend all to come and visit to support this local business!