Let me just say before the Wellmed corporation had take over the office it was amazing,…read moreprofessional, safe and it value was of family. It was a 5 star I had been with since it opening in 1989 to 2024. I would not be here if it was not for PCP. he was and is amazing person. Problem began when Wellmed purchased the practice. It has been a year since Wellmed corporate dropped all it commercial insurance. I just want tell you some of experience since my last visit. 1st I began to request my complete file I had been a patient since 1989/ while the computer record want back to 2005. I submitted the request in June of 2024 for the complete records. ( I mean everything that was produced or recevied from other offices.) At first I was sent 2 months of files from Versima (they manage the record) I was give a run around no file found, donot have excess to those files, etc for months. I had to reach out to Wellmed corp,then optum and the United Healthcare Group ( parent company) it was close to 8 months before I or my new PCP recevied my files. And even some where missing still. When I contract corporate about it i fid not get an answer back at all 2nd the Wellmed office was to be available to use to ask question until January 1 2025. But they shut down the partial portal in September less then a month after the last visit. So we could not ask a question or look at the files or medication etc. 3rd the office and clinical staff was doing there best to help over 10,000 patient (only this location plus everyone from it countless office in Florida) transition to new doctor. It was Wellmed corporate that gave little notice that it was transiting ONLY TO MEDICARE PATIENT. The office manager was just bad! With short tempted and would not or was not able to explain is simple tream what was going on. 4th Wellmed Corp was worse never returned a call or email.

Use to be a very good place but now too many patients and not enough Doctors. As a patient you get…read morelost in cracks especially if you're dr left and now you never see dr only pa.​​

I've been to this doctor twice, once several years ago for a "Meet and Greet" visit, since you can…read morenot do your physical as your first visit and just last week due to a recovering foot injury. I am the first to admit that I do not enjoy going to the doctor, so I tried to see past some red flags. At this point though, despite Dr. Hitchcock seeming like a competent doctor I don't feel like I can deal with her practice long term. Making an Appointment- When I went to make my recent appointment, I utilized ZocDoc, an online service that Dr. Hitchcock's office utilizes. It makes no mention that this service should only be utilized by new patients. In fact, I selected that I was a returning patient during the registration process and the system allowed me to make an appointment. Since using an online system was new to me, I ended up calling to see if there was any updated paperwork that I needed to submit. During this call Sharon/Shari, the receptionist was incredibly rude. First, she chided me for using the online system as it was for new patients only. Again, there was no mention of this online so I felt it was extremely uncalled for for her to fault me for having made this appointment. She kept going on about it and eventually I just asked her to make me an appointment for the same time and date, which she did. I'm not sure what difference it made on her end, but for some reason it did. Something I knew from my prior visit was that with Dr. Hitchcock's office your first visit is considered a consultation/meet and greet. She'll address any issues but you will have to pay a copay, etc. as normal. If you have a free physical through your insurance, you can not do that for your first visit. It is an office policy that I feel is somewhat of a "nickel and dime" strategy. I asked Sharon to explain what the difference was between the physical and the consult appointment and she got really flustered and then just transferred me and said she couldn't help me anymore. Again, incredibly odd and uncalled for. Tiffany, the girl I spoke to next was a lot nicer and also provided a great explanation on the difference between appointments. Visit/Waiting Room- Dr. Hitchcock's office is on the second floor of the Phoenica Center, behind Barnes and Noble/Bonefish on Sandlake. The waiting room is very nice and comfortable, which is good because you will probably spend a lot of time in there. I waited about 45 minutes past my scheduled appointment. Visit/Appointment- The actual time I spent with Dr. Hitchcock was fine, although brief. An assistant took some basic information about why I was there before Dr. Hitchcock came in and then we ran through the things I wanted to discuss. I feel she was knowledgeable and gave me options for my concerns and the information I needed. Followup- This is an area that is a bit frustrating for me. I received a couple prescriptions as well as instructions for having blood work and an x-ray done. After completing the x-ray, I wanted to followup about if it had been received and reviewed. I also had a question regarding a prescription, so I called and emailed the medical assistant per the website. Unfortunately the response I got was to come in for another appointment. To me, that is unacceptable. While I'd be completely willing to come in if there was follow up needed off of the results or a new condition/complication that had arisen, it seems silly to me to spend my time and money on another appointment to ask a question about a prescription that was just prescribed to me. Again, I felt that the "nickel and dime" strategy was coming into play. All in all, while Dr. Hitchcock seems like a well-informed doctor, dealing with office policies and attitudes may be a little too much for me to handle long term.

While her current practice is busy, she has a genuine care and concern for her patients. When there…read moreis a true medical issue that needs to evaluated and researched, she spends the time with you to get to the underlying cause. Once she has an idea of what the issue is, she is efficient in coordinating care with specialties to further improve your quality of care. The support staff surrounding Dr Hitchcock has always been quick, kind, responsive and efficient. So very thankful to have her as my provider.

Doctor Salzman has been by far one of the best doctors i have ever been to. He listens to you and…read morehe cares for his patients and explains everything extremely well. He was not like any other doctor. i am definitely sticking with doctor Salzman for life. He also speaks Spanish which is even better!

This Doctor tries to spend the least amount of time with you. The three times that I went with him…read morehe spent less than 15 seconds with me. His strategy is to keep you coming back . He doesn't take care of your symptoms with one visit. Whether it be something as simple as an earache, skin infection, or nail fungus, he never gets it right the first time... (probably because 10 seconds isn't enough to actually get to know your patients)

I was looking for a new primary care provider for awhile. I scheduled my appointment the same week…read moreto be seen. The wait time was reasonable. The Dr was very nice and personable. She took the time to actually go over all my background and history. She listened to any concerns I had and was very knowledgeable. She was very thorough. I would definitely recommend her.

This is a family or primary care doctor's office. It is associated with Advent Health so if you…read morehave previous medical records in Advent patient portal, the physicians here can review your history. I was so pleased with the ease of obtaining care and my in office experience. My previous primary care was not optimal. It was hard to secure appointments, he had a revolving staff that could not seem to apply payments properly to my account, they implemented a new computer system and had not transferred all my records. He retired and since then I have just been using prompt clinics for concerns like sinus infections etc. I have new insurance that requires a primary care referral. I had called around but many were not taking new patients. The United Healthcare portal indicated Dr. Lauren at the Advent Health Family practice was covered by my insurance. I phoned the office and found out they had two physicians taking new patients. I used their web page and made an appointment first thing the next day. I ended up selecting Dr Austin Shoener, MD. I turned up and was called immediately to get my vitals and was seen to a room to await the doctor. Momentarily he arrived and discussed my current medications and medical history. I was able to secure my requested referrals to a couple specialists I see regularly. Dr Austin ordered a blood work panel since I hadn't had that in some time. I walked out and paid at reception. I did not feel rushed when speaking to the provider. I was able to park out front or they have a covered lot just a few more steps away. Upon reflection I was happy about how well everything met my expectations.

Trying out new PCP. Dropped off my kid here for an appointment. I loved the parking lot was not…read morepacked. Neither was waiting room. Check in process was easy. I made the appointment about 2-3 weeks out and was able to get an appointment with no issues. Staff was nice and polite. The visit with doctor went well. We will be coming back here.

Wow! What a beautiful location and what amazing staff! I had an appointment with Dr. Luke…read more(Suvunrungsi) and it could not have gone better. The appointment was quick, thorough and very smooth. I had a follow-up appointment for blood work before heading into work so I was a little nervous about being late. Miguel was an amazing help to me. He gave me advice and I was in and out SO fast. I also must mention Brandy (my flobotonist(?)) was also over the top friendly and so warm and welcoming. BTW, I did not even feel her take my blood! Best appointments I have been to in a long time, and it is because of the people.

Excellent care and service Friendly staff. Easy access and quick results highly recommend this…read morefacility

As a healthcare professional, I understand the challenges involved in finding quality care. Based…read moreon the experiences of my patients, excellent primary care may be the most challenging to find. Here, I've found an excellent physician in Dr. Velez. I came in as a healthy, young male for a pre-employment physical. Working in healthcare, I get physicals at least annually, among other tests and screens. She could have easily performed a cursory physical exam, asked me whether I could physically work, and signed my form. Instead, Dr. Velez provided a complete physical exam, obtained a full medical and surgical history, and screened me for a few health conditions based on my intake forms and family history. Needless to say, I was impressed with her approach this visit. Not only does she provide comprehensive care, she also knows how to build rapport. She entered the room with a friendly smile, used little medical jargon, which improves communication for many, and was very approachable. If I were to stay in Orlando, she would be my primary care physician! Velez Family Health is located in Dr. Phillips in an office building. It's not visible from the parking lot, but if you walk down the hall of the north building, you'll find this clinic on the first floor past the restrooms. The place is clean, and the front desk staff is affable. Want a doc who truly cares about your health? Come here!

What an incredible experience! Dr. Velez is extremely knowledgeable in not only modern medicine,…read morebut nutrition-based medicine as well. She gave excellent recommendations that some would regard as a "holistic approach" to go along with my medication and I'm very confident I will see greater results now than I ever have before because of this additional guidance. In addition, her office staff is also amazing. When they found out that I self-pay for my medication, the office manager took the time to find discount coupons for me online, saving me over $60 at the pharmacy today. I couldn't be more thankful and grateful to have found such a knowledgeable and caring staff that truly goes above and beyond for their patients in both treatment and customer service. My family and I are looking forward to many years with Dr. Velez.

Have been taking my parents to Dr. Merchant for a while now. Its really hard to find a good primary…read morecare doctor that understands your needs. My parents have been very happy with the care received from him. He takes time to listen to them and read and explain all the reports. Office experience has been ok. They don't work with you if you really want to see the doctor and not the ARNP. On occasion my parents had to see the ARNP and the experience was not satisfying. We have had mixed experience with the staff in office. Sometimes it has been great and sometimes ok.

I love Dr. Oxford! She is my Primary Care Physician as well as my Mothers. Dr. Oxford is the best…read morePrimary Care Physician that I have ever experienced! Dr. Oxford treats my Mother and I like family! She goes above and beyond for us! I can always depend on Dr. Oxford to help us! She is very kind, compassionate, empathetic and caring! She treats my elderly Mother with the respect that she deserves! So many Doctors today treat the elderly like they are disposable, but not Dr. Oxford. Dr. Oxford is the first PCP to take a real interest in my Mother and improve her health and well-being! We hit the lottery when we found Dr. Oxford! She has an excellent staff as well! Felicia and Erin also go out of their way to assist us with anything that we need. They are very understanding, kind, compassionate, and accommodating! I very highly recommend Dr. Oxford and her staff as they are truly amazing!