I deeply regret choosing this place. Has turned into a nightmare dealing with the local office and…read morethe home office in Tennessee. Problems with my neck and doctor gave prescription for physical therapy. He didn't have a recommendation, so I chose this place because of its location. PT was fine but trying to get them to file my insurance claims has turned into a disaster. If I described everything that has go on, this review would turn into a novel. After 2 weeks of going, I asked were they filing. Answer-yes. After 3 weeks since I had not got any statements from insurance, asked again. Yes, they said, insurance companies can be slow. 4 weeks, same question, same response. After 5 weeks, I call my insurance. They had not received anything from them. She offers to call to get it resolved, leaves message, phone call not returned. This happens 3 more times that week. I'm calling also, getting transferred to claims, answer machine only, leave messages, no returned phone calls. Another week goes by, I called home office and tell them I want to speak to an actual human. I tell the woman the problem and she checks into it. Short story, I thought she was actually helping. Nope. More calls, now they are actually lying about what the problem is. Every phone call is different person telling a different reason why it hasn't been filed. I had to pay each visit, not cheap, because they said deductible not met yet. Now, I know why. This is still continuing because no one will help or give straight answer. Decatur location, the woman at front desk tried to blame my insurance saying they rejected claims which is a bald-faced lie. Then, she became combative, condescending, hateful and rude. Her name is Lacey, avoid this woman. Still waiting. Nothing being done. Another reason from them why they haven't filed my claims. 2 months later, more stalling.

Excellent facility and help from the therapists for a cervical issue. They are extremely gentle,…read morekind caring and very encouraging. I was always treated as if I was the most important client to my therapist. They took my insurance and I had no problem, not even a copay issue. I was diagnosed recently with a lumbar issue and immediately called to schedule therapy with my favorite therapist.

I had a knee injury...they took what I said to heart if I was in pain when I was exercising my knee…read morethey listened. The facilities where really clean the work out room is really awesome. The staff are really nice once you keep going you form a good relationship with the staff

I chose Encore Rehab in Priceville, Al for my physical therapy after shoulder surgery to repair a…read moretorn rotor cuff and bicep tear. I have nothing but praise for the Priceville, AL staff. Hannah was my personal therapist and it became apparent early on that she knew her stuff. My therapy was 12 weeks in duration and Hannah was careful to move me along slowly being a 70 year old male in relatively good shape. At the end of twelve weeks I had complete motion in my shoulder and she provided home exercises during and post therapy. My shoulder Doc was very impressed with my progress and after my second post op visit said he did not need to see me anymore. You could not ask for a friendlier staff. I had over thirty therapy appointments and was notified the day before each one and rarely had to wait to get started. Unfortunately, I am a candidate for knee replacement surgery in the not too distant future but I know where I am going for therapy. ENCORE. Thanks Hannah, Monica, Laken and Danielle!!

Not really physical therapists, more like physical laziests. Little hands on therapy. Most of what…read moreI got there I could do at home on my own. For the charges presented I got very little benefit. I also found the admin help a bit dismissive. I asked for management when I received a half hour session when I was scheduled for an hour, they just chuckled and looked at me as if to say they could care less what I wanted. I would not recommend this group to anyone needing extensive therapy.

Horrible therapists. Goes to a school and works w/ a student w/out guardians permission. Was told…read moreto stop. Refused to follow the guardians orders. Kale demente thought they knew more than the parents and doctors. Would refuse therapy before I took my child to them. Doesn't deserve a 1 but you have to put something

Highly recommend The…read morecaring professionals at Alacare have impressed our family with their knowledge of ostomy issues and their physical therapy capabilities. They worked with us to tailor their services to our needs. We used another service before we found Alacare and the difference in professionalism and competence is profound.