Sally Baerman and her professional staff are way above the cut. I work with Dr. Dennell Benson who…read moreCI Maps, programming, as referred to in the cochlear implant world, have accomplished a level of hearing I thought impossible to achieve. They strive for the best. Their passion for patient hearing care is unparalleled. I'd pick more stars for rating if they were available:-)

I have been wearing hearing aids for several years. I was told by my last doctor just a few years…read moreago that I had to have a mold for my left ear because of surgery I had. Well Dr. Sally said that was no problem that she could fit me with a regular tip just like I have in my normal ear. I am so thankful that she did this for me. It is so much more comfortable and better in every way. Also, she cleaned out my bad ear that had a bunch of crud in it without charging me any extra. Last time I paid an ENT doctor 450.00 to do the same thing. I love my new hearing aids from Dr. Sally! I highly recommend Dr Sally - owner of Bridgewater Balance and Hearing!!

Met with Dr. Sara Post; I arrived on time and the office was clean and quiet. I met Dr. Post for…read morethe meeting to repair my Resound hearing aids. She cleaned, tested and inserted in my ears. We discussed all of my previous problems [broken wire] that was repaired previously. Dr. Post answered all my questions and offered excellent operating instructions. Thank you Ear Nose & Throat Consultants of East Tennessee

Just had an amazing experience here. I moved to Knoxville from California for work. I am hearing…read moreimpaired and 90% visually impaired. My Sonic aid was damaged when moving. It was out of warranty. I was referred to hearing conservation by Sonic . They replaced my broken aid with a new one and because of my disability they actually dropped it off to me at my apartment. Did not expect that at all. Truly wonderful people there. Don

I have been a patient of Richard's for over 15 years...I'm 82. I am always treated with respect and…read morelike family. Sometimes I just stop by to say hello. I am rough on my hearing aids so I have to get new ones about every 7 years. My present aids are Sonic and are my best ones ever.

Disappointed today. Was told that they had received a current Authorization from VA. Then Carter,…read morewho was not friendly at all, insisted I must sign an authorization for them to bill me $45 for Refraction procedure, which is necessary or they won't provide an eyeglass prescription. I told him the VA authorized it, then he (as well as front desk personnel) stated that the VA usually does not pay it. I am 100% Disabled Combat Veteran and the VA provides for all my healthcare needs. Then the front desks personnel stated I could always forward their bill to the VA. NOTE: The VA does not pay for anything that was not preauthorized. As I have already had three surgeries on my left eye and received eyeglass prescriptions the past two years through VA authorization to Baptist Eye Surgeons, I asked to speak with the Doctor. After all, I had an appointment to see him. Carter replied, "No, he is busy". To top off the complete waste of time, I asked for a copy of the VA authorization. What they provided me was an authorization that expired in 2023. My Service Animal and I left before the extremely frustrating scenario got the best of me.

I had an appointment here on Tuesday, March 25th at 2:00 PM, scheduled through the Veterans…read moreAdministration. I arrived 20 minutes early as instructed. The woman who greeted me at the door was wonderful; genuinely the only bright spot of the entire visit. From there, everything went downhill. I was directed to a waiting room and sat there well past my appointment time. When staff finally called me in, they got my name wrong, and actually brought in another patient by mistake using my name.The PA ran me through a full eye exam, which was unnecessary, as I had already completed one just a few months prior and I was not here for glasses. That information is in my chart. A simple but telling error. Once in the exam room, I waited over an hour before the doctor arrived. I actually got up to leave. Only then did things start moving. When the doctor finally came in, he spent about 10 minutes with me. He outlined his available surgery dates the first or last week of June and then mentioned he'd be on vacation for the rest of July. He also made an offhand comment that I found unprofessional: he said it didn't matter what they charged because the visit would be free to me (the VA is paying for it). That kind of remark has no place in a patient consultation. I was then sent to the scheduler. After waiting another 25 minutes, I was taken to her desk where she never once made eye contact with me during the entire interaction. I told her the first week of June was the only time that worked for me. She told me those dates weren't available and that the earliest she could schedule me was July. That contradicted exactly what the doctor had just told me. I left without an appointment. Between the chronic wait times, repeated name errors, redundant testing, contradictory scheduling, and a complete lack of basic patient engagement, this was one of the most frustrating medical experiences I've had. I would not recommend this practice to anyone and as a veteran relying on the VA for care, that's especially disappointing.

After struggling to hear conversations and television for some time I finally relented and had a…read morehearing test. Results showed that my hearing loss was worse than I suspected. After meeting with Dr. Smith hearing aids were ordered for me. Dr. Smith earned my confidence. He made me understand that hearing aids were what was needed, explained everything about what to expect. I came away trusting his expertise in this area. Dr. Smith made this an experience that was more comfortable than anticipated. He spent time listening to my concerns and addressing each one in a patient, pleasant and professional manner. The staff in the office could not have been nicer and more professional. I would recommend Dr. Smith and Tennessee Hearing Instruments to anyone finding themselves in need of hearing aids. Not sure why this lists me as in California, I'm in Knoxville TN

these hearing aids are awsome. I never thought in my wildest dream that they could affect my life…read morein such a positive way. Several people have told me that it is much more pleasant to talk to me now. My family was having to call me on the cell phone even though I was sitting only a few feet from them in the living room. I should have been fitted with these hearing years ago. I actually lost my job because i was not able to tell what my customers were asking me.

I had the scheduling lady call me and say he wants me to come in to talk about scheduling full back…read moresurgery then I get there he knew nothing about it. Then the next visit said there is nothing he can do for me and I don't need surgery and I need to see a neurologist. Wasted my time. I saw him at the koc not as a pain specialist

Dr. Wetherington is the best caring Dr I have ever had. He listens to what you have to say and does…read moreeverything in his power to help you. I highly recommend him!

Incompetent staff/doctor. Overpriced and untrustworthy. Some others and I waited 30 min because…read moreour charts were put in the wrong folder. My questions to the doc were all evaded. I asked "Why do I feel sick while doing x? It never used to happen." I was told "Avoid activity x." Thanks, couldn't have figured that out on my own. The doc pushed an allergy drug he admitted was expensive. I do have allergies, but did not come in to talk about them. The experience left a bad taste in my mouth, and I was not happy when I got my bill. It's higher than other specialists I've seen. Called to ask about this and was rudely told "the charge stands" over and over. When I kept pressing she said the rate was standard and based on Medicare guidelines, however refused to let me have access to the guidelines and said "they are probably online". Talk about not transparent. NEVER use the services from this office.

He is a fantastic doctor who given me excellent care. I have never waited more than 10 minutes for…read moremy appointments. He has taken a personal interest in nt health. The office staff are very courteous and service driven.

What a breath of fresh air! I've seen another pain management doc in the area but their policies…read moreand lack of medical concerns made me worry about my health. Dr. Jones sat, listened, and asked questions in a no-rush manner which encouraged dialogue; great difference where I was threatened with mandatory pill counts even though I received no pills. Yes, they wanted me to drive 90 miles (each way) to show pills that I didn't have! Dr. Jones does a great job in detailing the issues, medications and getting relief. Can't give a stronger recommendation.

dr. mark n his team are absolutely positively the best hands down the whole cares n respects your…read moreneeds i have been with them for yrs n i'm not going anywhere