Dr Grillo is great. Her office staff is a different story. She had been my daughter's pediatrician…read morefor the first 2 years but finally had to make the move to another doctor. Dr Grillo was great with her and always answered any questions I had as a first time parent. O always found the staff difficult to deal with, rude both in person and on the phone. Making a sick visit is never easy. You must call and leave a message for the nurse. Then you must wait up to 2 hours for her to call you back BEFORE you can make an appointment to come in. Not convenient for someone who works second shift.

Dr. Grillo is our family's pediatrician for Eve (20 months) and Arthur (3 months). We've loved…read morehaving Dr. Grillo be our children's doctor. Both of my children were born outside of a traditional hospital setting and needed to come in for exams within 48 hours of birth and Dr. Grillo was able to accommodate us both times. With our firstborn daughter there were some concerns about jaundice and getting breastfeeding started and we were in and out of the office a lot. Dr. Grillo gave us her cell number at one point, which totally blew my mind. What doctor does that?! She's great with the kids, and has been okay with my wanting to delay some of my kids' vaccinations so they're not getting 5 at a time. (I am not anti-vax; I just think things are going smoother for us spacing them out a bit differently.) Dr. Grillo's office is easy to get to, and we've never had a hard time getting in for an appointment or parking or anything. I would recommend her for anyone looking for a pediatrician in the Southbridge area.

This place is very unprofessional, I've had no involvement in DCF and went to my last pediatrician…read morefor over 10 years with my older children with no avail. I've recently started going to Ware pediatric located at Mary lane hospital. Upon my second visit the lady filling in for the wonderful URKHEART was confronational and desired to argue with me about my son being chubby. Told me I was giving him too much, that's fine let's continue to my 2 year old.. I asked her about my 3 &2 year olds fighting amungst them selves where my three year old bit my 2 year old and showed her she had no advice and said nothing and left . I went home with my kids to find investigator at my door demanding I bring my children to the hospital so DCF could provide evidence of the bite and take them away. I have many kids ranging from teens to toddlers they occasional fight and even though I always intervien and I even asked about advise! I was given none and charged with neglect and had them taken over a mad pediatrician because I feed my child too much. If you want to keep your children and not be told your child's fat and discriminated against I'd highly recommend NOT going here. There is no commpation, no understanding , and if you don't agree with there tactics they will rep-remand you to DCF. I have no involvement with them untill using this pediatrician. I'm still waiting for a appeal on the court choice it's been 7 months all because of a complaint from there office resulting in the legal stealing of my children over something children do every day. God help America and there legalized slavery and adoption scam.

Please be wary/steer clear of this doctor for the reasons I have listed:…read moreHis personal opinions do not belong in a professional setting, those "views" are outdated and very one-sided with not a single millimeter of room for open discussion (based on factual information readily available via the internet listed on various platforms/websites.) He is very unprofessional and has no problem drumming up an argument to "prove his point" though the most major known affiliates like AAP and CDC do not even back up the "data" he decided to argue about. My husband and I were appalled at his behavior and the lack of restraint he had to hold back "his views" which somehow became political and discriminatory, that type of behavior does not belong in a medical setting at all (or anywhere else for that matter.) I tried several times to speak with him on a factual basis and get straight answers to questions like "is that your policy here?" To which his reply was "policy is a complicated word" and I think that statement best describes his "nature" in one sentence, truly. I immediately lost trust in him as a doctor after that statement. Things only got much worse from there... Please be cautious if you see him in this practice. I will never engage with him again for the sheer fact of being an untrustworthy person (for more reasons than one.) And a note that should be disclosed, he was recording our visit through an App that translates the text, which I had no problem with though I could see why people would feel it invasive, but the issue for me was when he stopped recording the visit and proceeded to continue the wellness visit in an aggressive manner, unrecorded. I would have preferred to have our entire conversation on record given the way he treated us throughout the duration of our visit/the accusations and statements that were made.