terrible customer service..i called to inquire about pricing, and he got upset and hung up on me…read morebecause I asked how much to clean out my charger port and said "do it yourself"...I'm actually astonished and shocked I've been here multiple times without issue with perfect service & THE SAME SERVICE....idk whats changed but I, right now I donor recommend. save your patience.

Terrible customer service. Told me karma will handle me. After he traded me and older version of…read moretablet i came back to return it and he was all upset saying he got burnt.

The battery on my Google Pixel 4 expanded to the point that the phone wasn't fitting in the case…read more I'm not ready to ditch the phone so after some quick Googling where I learned that this is a known issue but the warranty is only on the Pixel 4 XL, I headed to OFixit. Mohammed was able to diagnose the problem and said that he would need to order the battery. I paid a deposit and came back a week later and the battery had arrived. An hour or so later, it was installed and ready to go. I'm pleased with the service and would use this again for a phone repair! [Review 17202 overall - 3275 in North Carolina - 719 of 2022.]

Came here after spilling a drink on my phone (as a precaution)- they were very kind and honest,…read moreeducating me about the strength of iPhones' water resistance and cleaning it off free of charge to ease my concerns-- thank you Ofixit!!

Drove 40 minutes to get here after the owner told me I could get both my front and back screen for…read moremy iPhone fixed. The owner was quick to respond. When I arrived, I was told by a different worker that he can only do the front and I would have to come back tomorrow in order to get the back fixed. The owner was not even here. Most days I would not mind the inconvenience, but this is very unprofessional on their part. I was offered a free tempered glass for my inconvenience. Walter was informative and fixed my front screen quickly, taking less than 20 minutes. Kudos for the quick service but I just wish I was informed of what can be fixed and what could not when I messaged the business ahead of time. Instead of having to make two 40 minute trips, I would've preferred to make only one.

Very fast response, very professional, and reasonable prices. Phone looks brand new can't wait till…read moremy iPad is finished.

I was looking for a place to repair my TV. After calling a few local places, I settled on the only…read moreone that offered to repair while I waited and at a very reasonable price. That was two years and several repairs ago for different electronics devices culminating most recently with my son's two plus year iPad Pro which suffered a broken power button and was out of warranty. The company that goes by a fruity name would only offer a replacement iPad at a cost of nearly $700, whereas Fix Factor took it in and repaired it lickety-split and at a very very very small small percentage of the fruity price. To put it this way, Fix factor made my kid happy so I'm happy. Will keep returning and recommending to friends and family :-)

Great Service, fast service. Who could ask for more. Brought in an iMac for hard disk and ram…read moreupgrade and it was done perfectly in a day.

I received a very quick & affordable quote from the Cellular Doctor to repair the broken screen on…read moremy iPhone. I was happy to see that they were open on Saturday when other shops weren't, especially with an impending ice storm approaching. I really needed my phone repaired ASAP. Sure enough, I was greeted with excellent customer service from the moment I walked through the door. Freddie assisted me with my phone. He was very knowledgeable & said that he would be right back in about 5 minutes. I couldn't believe that in roughly about that time, I was paying for my repaired iPhone. Initially I couldn't remember my password to get back into my iCloud account. He offered options to help restore it. Thankfully, I remembered once I got home. I was able to use my phone again & charge it up just in case I lost power during the ice storm. I'm so grateful to Freddie for walking me through the process effortlessly. I'll be returning (hopefully no time soon) if I need help in the future. He saved me from having to purchase another phone, which I wasn't ready to do yet. I'll definitely recommend this location to others who have problems with their devices.

Knowledgeable & friendly service. He fixed my phone quickly and at a fair price. Highly recommendread more

After my phone case broke, I (of course) went all week without dropping my phone. The day before my…read morephone case arrived, you guessed it, I dropped my phone and it cracked. I definitely wasn't buying a new one, so I called New Again. The phone was answered promptly and with professionalism. The gentleman was knowledgeable and friendly and stated he could get my phone in today and have it completed in about 40 mins. I even called back to ask if they could also put in a battery and he didn't sound annoyed by my extra questions! This is a family business, which I love. The shop is small but bright and clean and the wife serves as the receptionist. Their son, I believe has a drink fridge in the business which I think is adorable. Be sure to like them on Facebook and check-in to get your 10% discount. The price I was quoted over the phone was reflected on my receipt and that's always a breath of fresh air. The screen protector was $20 (yes, it's cheaper on Amazon) BUT you get a discount on future purchases. My only suggestion would be to inform customers about parts. As I stated, I requested a new battery-but I'm not tech savvy so I didn't know it wasn't being replaced with an Apple battery. My phone now says that my battery isn't supported and can't give analytics and I don't get low battery warnings anymore. That's definitely not a deal breaker, it would have just been nice to know. I would definitely come back but hopefully not anytime soon!

i originally brought my phone in for a cracked screen. After their repair, it immediately began…read moreglitching -- an issue that was never there before. I returned as instructed, but the problem was never resolved. When I came back again, for a minor scratch that shouldn't of warranted a whole new screen or any screen repair at all. the original failed repair caused it to be worsen. cant do nothing . insisted the glitching was from that. they tried to blame me and demanded full price, even though the glitch was clearly caused by their initial repair. Poor customer service, no accountability, and I will be reporting this business to the Better Business Bureau.

If I could give one review I would. Not helpful. Doesn't live up to the standards with their…read morewarranty, closes at weird times with no notice, even though they fix your screen you still have problems. Not dealing with it. Expected a better company than I dealt with.

Quick service, very knowledgeable and reasonably priced. We have taken 4 phones here for screen…read morerepair. Happy every time.

Had a broken iPhone 17 Pro Max screen that needed to be fixed ASAP. Perfect Screen answered right…read moreaway, confirmed they had the parts in stock, and got me in immediately with no appointment needed. They gave me honest, straightforward pricing over the phone with different repair options based on my preferences. The repair took about 40 minutes, and the staff was friendly and professional throughout the entire process. I would definitely recommend them over any other phone repair shop in Charlotte if you're looking for quality service and a great customer experience. I'll definitely be returning for any future repair needs.

Credit where it's due - this spot was a lifesaver. I broke the glass over one of my phone cameras…read moreand they were able to fix it right away. Didn't feel judged, and they were honest with me about the situation (small scratch on camera itself, cost, recommendation, etc). The primary drawback to this place was parking. I got lucky with a spot, but it's south end, so you take your chances. I went to another spot first, which ended up needing phone insurance to be worthwhile, which I didn't have. This spot was about 1/3 the price that I was quoted. The fix was something I didn't want to delay and while I hope not to need them again, I'd absolutely come back if in a pickle and recommend to others.