newAGAIN Phone Repair

Name: newAGAIN Phone Repair
Address: 970 Branchview Dr NE Ste 140, Concord, NC, 28025, US
Telephone: (704) 794-6200
Price range: $
Rating: 3.8

3.8 (10 reviews)

InexpensiveMobile Phone Repair, Mobile Phone Accessories, Electronics Repair

Closed • 9:00 am - 4:00 pm

Updated 2 months ago

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newAGAIN Phone Repair Photos

newAGAIN Phone Repair - Phone cases and screen protectors for most iPhone models -- all in stock at newAGAIN Phone Repair in Concord, NC. (704) 794-6200 - Mobile Phone Repair Near Me - Concord, North Carolina

newAGAIN Phone Repair - Tested and inspected pre-owned iPhones and Samsung phones -- with warranty. newAGAIN Phone Repair, Concord, NC. - Mobile Phone Repair Near Me - Concord, North Carolina

newAGAIN Phone Repair - newAGAIN Phone Repair -- 970 Branchview Dr NE, Ste 140, Concord, NC. We repair phones, tablets, and game consoles. - Mobile Phone Repair Near Me - Concord, North Carolina

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newAGAIN Phone Repair - Inside newAGAIN Phone Repair -- Concord's family-owned shop for repairs, pre-owned phones, and prepaid plans since 2016. - Mobile Phone Repair Near Me - Concord, North Carolina

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Recommended Reviews - newAGAIN Phone Repair

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Alexandrea I.

Elite 26

327

3 years ago

After my phone case broke, I (of course) went all week without dropping my phone. The day before my phone case arrived, you guessed it, I dropped my phone and it cracked. I definitely wasn't buying a new one, so I called New Again. The phone was answered promptly and with professionalism. The gentleman was knowledgeable and friendly and stated he could get my phone in today and have it completed in about 40 mins. I even called back to ask if they could also put in a battery and he didn't sound annoyed by my extra questions! This is a family business, which I love. The shop is small but bright and clean and the wife serves as the receptionist. Their son, I believe has a drink fridge in the business which I think is adorable. Be sure to like them on Facebook and check-in to get your 10% discount. The price I was quoted over the phone was reflected on my receipt and that's always a breath of fresh air. The screen protector was $20 (yes, it's cheaper on Amazon) BUT you get a discount on future purchases. My only suggestion would be to inform customers about parts. As I stated, I requested a new battery-but I'm not tech savvy so I didn't know it wasn't being replaced with an Apple battery. My phone now says that my battery isn't supported and can't give analytics and I don't get low battery warnings anymore. That's definitely not a deal breaker, it would have just been nice to know. I would definitely come back but hopefully not anytime soon! read more

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Destiny E.

11 months ago

i originally brought my phone in for a cracked screen. After their repair, it immediately began glitching -- an issue that was never there before. I returned as instructed, but the problem was never resolved. When I came back again, for a minor scratch that shouldn't of warranted a whole new screen or any screen repair at all. the original failed repair caused it to be worsen. cant do nothing . insisted the glitching was from that. they tried to blame me and demanded full price, even though the glitch was clearly caused by their initial repair. Poor customer service, no accountability, and I will be reporting this business to the Better Business Bureau. read more

Business owner information

Clayton M.

Hi Destiny, I’m sorry to hear you’re unhappy with your experience. We…

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Love R.

713

3 years ago

Service was amazing =^.^=... we even had a few issues with the repairs and the owner made it right !! Straight up best phone repair place I've been to ever =^.^= read more

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Tran C.

5 years ago

the phone repair service here is very expensive and ineffective. I want to replace the phone screen, they charge me up to 90 usd, I also accept but when they finished replacing, the home button was faulty and the phone screen used Use it for 10 minutes and it gets very hot. The service here is terrible read more

Business owner information

Clayton M.

Tran, while I appreciate you taking the time to log in and leave a…

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J B.

6 years ago

Great experience with Newagain phone repair. Smashed my iPhone in car door. They express ordered a replacement frame and fixed the frame and glass replacement in short time for great price! Phone working like new again. read more

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Russell S.

8 years ago

Joey was great! Two employees at the Verizon store recommended him. I am happy they did. It was a much less costly option than a new phone! He ran a diagnostic immediately and came to the same conclusion I had suspected; a bad battery. However, he pointed out that it might not be the only problem and I may continue to have problems even with a new battery. This is a solid business practice to promise less with the plan to deliver more. The price to replace my battery was reasonable. I scheduled for him to do it the next day. I dropped off my phone on the way to the gym and two hours later, when I showed up my phone was working like it was new again. He gave me solid advice on the best care for the new battery. One month later my phone is still working like a new phone! I highly recommend this shop for your phone and other tech issues. read more

Business owner information

Clayton M.

True to our name, we want to make sure your phone is new again while…

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Darius N.

9 years ago

What an AMAZING experience!!!!! Thank you guys for doing an awesome job!!!! Very professional and friendly..... I would highly recommend Newagain Phone Repair!!!!! Their the best! read more

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Graden Y.

9 years ago

Just got my iPad and iPhone repaired. Great service and price. Great to find out about this place. Thanks again for the timely repair. Graden yates read more

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Kelsey C.

164

9 years ago

Very good service!! Very pleased with my screen and it works great now!! If you need any repairs go to them there your guys!!!

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Tj J.

7 years ago

I have a Galaxy S8 that the back glass was cracked and the fingerprint sensor stopped working, I received a quote of 79.99 for both the repairs. I dropped the phone off 1/23 but was told the 'android' tech was not in that day so I left the phone with them. On 1/24, I received a call from the tech at Newagain, he informed me that the piece that the fingerprint sensor plugged into was damaged and would also need to be replaced, it was normally about $100 for this piece , but that they would discount it to $50 since I was having other repairs made, so now I'm looking at about $140 to fix a $250 dollar phone, I told them I didn't think I wanted to invest that much in the phone and ask them to just replace the back glass , he told me the phone would be ready in about an hour. I went by to pick it up after I got off work, I was quite surprised when he told me my total was 64.99 , just to replace the back glass($10 part), I asked him why it was so high , since my original quote was only $15 more and that included changing the fingerprint sensor, he told me that they quoted me with a discount. So it appears that a 20-30 minute repair had a labor rate of around $50. This was my first and most definite LAST time dealing with these people, I wonder if the other piece was really damaged or if they were just trying to get more $$ out of me. read more

Business owner information

Clayton M.

Everyone who trusts us with their phone repairs should expect to be…

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More info about newAGAIN Phone Repair

970 Branchview Dr NE
Ste 140
Concord, NC 28025
Directions
(704) 794-6200
Call Now
Visit Website
https://www.newagainphonerepair.com

Payment methods

Does newAGAIN Phone Repair take Bitcoin?

No, newAGAIN Phone Repair does not take Bitcoin.

Does newAGAIN Phone Repair take credit cards?

Yes, newAGAIN Phone Repair takes credit cards.

Indoor Amenities

Does newAGAIN Phone Repair allow dogs?

No, newAGAIN Phone Repair does not allow dogs.

Outdoor Amenities

Does newAGAIN Phone Repair have bike parking?

No, newAGAIN Phone Repair does not have bike parking.

Does newAGAIN Phone Repair have parking?

Yes, newAGAIN Phone Repair has parking options. Private Lot Parking

Other Amenities

Is newAGAIN Phone Repair wheelchair accessible?

Yes, newAGAIN Phone Repair is wheelchair accessible.

From the Business

Specialties

newAGAIN Phone Repair is a family-owned shop in Concord, NC serving Concord, Kannapolis, and Cabarrus County since 2016. We fix iPhones, Samsung phones, Google Pixel, iPads, tablets, and game consoles — PS4, PS5, and Nintendo Switch. Clayton, our owner, is an Apple Certified Technician. We offer three screen options including Genuine Apple Parts designed to preserve Face ID and True Tone. Walk-ins welcome — most repairs done same day on in-stock parts. We carry tested and inspected pre-owned phones, prepaid plans from 7 carriers, and accessories. A+ Rating with the Better Business Bureau.

History

Established in 2016.

Grand Opening day is November 1, 2016

Meet the Business Owner: Clayton M.

Hi, I'm Clayton -- owner of newAGAIN Phone Repair and an Apple Certified Technician with over 16 years of experience in device repair. I opened newAGAIN in Concord on November 1, 2016 because I believed this community deserved a local repair shop they could actually trust. Not a chain. A real shop with a real owner who stands behind every repair. My wife and I run this business together. When you bring your device in, you're dealing with us directly -- not a rotating staff of strangers. We've earned an A+ rating with the Better Business Bureau, been named a Nextdoor Neighborhood Favorite, and won Best of Greater Cabarrus in 2021 and 2022. But the thing I'm most proud of is the customers who come back -- and who send their friends and family If something goes wrong with your phone, tablet, or game console, come see us. We'll give you an honest answer, a fair price, and a repair that's backed by a warranty. 970 Branchview Dr NE, Ste 140 · Concord, NC 28025 (704) 794-6200

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38 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

Suzan R.

6 years ago

Just an excellent business ! This was our third time using them and each time the staff was extremely knowledgeable and the service and wait time was "top notch " my screen on my iPhone needed to be replaced as I dropped it while out of town and it shattered. Rather than look for a company to fix it while we were away - we knew we would get excellent quality service to wait until we returned home . New Again Phone Repair is following the Covid guidelines and expected customers to do so as well . Their conscientiousness of this was most appreciated! We Very highly recommend them and will use them again as needed. read more

Brandon H.

7 years ago

I requested a quote late at night and by the time I awoke Clayton had responded. I worked with Clayton. He was personable, knowledgeable and patient. He explained the process ( I've never shattered a phone before) and met me at the shop. The shop was clean and crisp. His prices can't really be beat. My wife shopped around and found he had the best reviews and best prices. I am glad we had a chance to use his services. 11/10 would recommend to anyone with an iPhone old or new. I'm pretty sure he can work on game systems, laptops and phones. read more

Rob A.

207

6 years ago

I say a heartfelt "dittos" to all the other 5-star reviews for "NewAgain". My phone was only three months old, and aftermarket parts were in limited supply. NewAgain found a replacement screen/LCD and had it shipped FedEx overnight, without any upcharge whatsoever. An hour after receiving the parts, my phone was restored to new condition and ready for pickup. And all that's in addition to a price that was significantly less than the other three places I checked. The ONLY place I would go in the Concord area for phone repair. read more

Kaizaro ..

6 years ago

Dropped my phone and the screen broke. Requested an online quote which I received within the hour. Took my phone in and they had to order a new screen overnight but I got the phone next day on time as agreed, with no sudden unexpected costs for "issues discovered during the repair" like so many stores do, and all is now well. Highly recommend this store! Also the customer service was excellent, you can generally tell when a person is genuine and truly wants to be helpful, which was certainly the case here. read more

Cindi B.

10 years ago

My laptop screen was cracked and Apple wanted 700. to repair it. I sent it to NewAgain Phone Repair and they fixed it for a fraction of the cost and sent it back to me. Although I live in Florida and the business is in North Carolina, it was well worth sending it to them. They actually repaired it in less time than the Apple Store projected for the repair. They were very professional, did more than I asked to the computer and would highly recommend read more

Ashley L.

10 years ago

Took my Samsung Galaxy s7 edge in to get screen replaced, amazing customer service as soon as I walked in the door. I got amazing customer service as well as amazing price on my screen replacement. This place is the best place to go for all repairs. If you want a place where you feel like people care about your needs and don't try to break your wallet this is the place to go! I will forever be a customer to this place!!! read more

Darius S.

7 years ago

I have utilized new again for both myself and my family. I have always found them to be extremely knowledgeable of diagnostic procedures for pinpointing the problems with the iPhones I had brought there. They not only can diagnose the problems but they have very reasonable pricing for solutions such as batteries phone glass etc. I would highly recommend them for any problems you have in that arena. read more

Mickey L.

6 years ago

Really appreciate all that these guys do for me. They rescued my crunched phone about three weeks after they opened and I have required their services several more times since then. Dropped the phone off on the way to a doctors appointment and picked it up all bright and shiny and ready to go later. No hassle. No pressure. GREAT service! Thanks again guys! read more

Jonathan R.

10 years ago

I just had my phone repaired from this location and I can tell you hands down that Joey, Clayton and Scott are the best team out here. They made me feel welcomed and they did everything in their power to make sure I was a satisfied client. I will forever recommend them to anyone for phone repairs. Thanks again, guys! read more

Mart B.

6 years ago

I went for a phone related issue. Not related to service or repair. I received exceptional service. By a very professional and helpful person. He was patient and attentive to my questions and did not want to take payment for helping me with my needs. That is not something one experiences often. Wow and thank you! read more

Erin B.

6 years ago

I submitted an online quote around 8am Sunday morning. I wasn't expecting any response until Monday but Clayton responded with a few minutes and answered all the questions I had. I needed my cracked phone screen fixed. The new screen came in on that Tuesday afternoon and Clayton had my phone fixed in 20 minutes. read more

Howard S.

6 years ago

Couldn't ask for better customer service. Walked in unknowingly that it was closing time. But he still took on my screen repair and stayed extra to get me fixed up. This was 2nd time I have used/needed them. Both times were excellent. They are the only place I want to take my repairs too. read more

Jonathan K.

3 years ago

One of the best phone repair places I've ever seen. Had a issue with a broken phone screen repair under warranty from another company. Took care of it in the best way possible easy peasy. Would definitely use the business for any of my phone problems going forward in life! read more

Dennis M.

7 years ago

Got quote from four repair places and Newagain was 25% cheaper so I gave him a chance. Glad and grateful that I did. Very friendly, great service, and I left feeling that my repair was done correctly. Highly recommend you give Newagain a call for repair needs. read more

Tabitha B.

7 years ago

I have been here twice both of the gentleman I have spoke to have been very nice and very helpful both times that I have been here. The services they have done on my phone and my tablet have been done quickly I would recommend them to fix phones or tablets. read more

David C.

119

10 years ago

Took my Apple MacBook Pro in for a new battery. Fix it in no time and even cleaned the screen and shell. Good price, amazing warranty, and excellent service. Couldn't be more happy with my Mac. Thanks NewAgain!!! You just earned a lifetime customer. read more

Cameron F.

7 years ago

This is a great place to get your phone fixed. They have now fixed 3 phones for us. They are now open on Saturdays so it is very convenient also. They do very good work & the office is very welcoming. I highly recommend New Again Phone repair! read more

Tracie A.

7 years ago

If you need your cell phone repaired I highly recommend New Again Cell Phone Repair in Concord!! Owned by one of the nicest and most honest families, I've know them for years. Fixed my phone today in less than 30 mins... #NewAgainphonerepair read more

Shawn U.

7 years ago

My family and I have been in the shop several times. Each time we went in we were greeted by professional and courteous service and great prices. If you need your iPhone or other phone repaired, this place is tops! read more

Mark S.

9 years ago

This place had amazing service and quick repair time!! My iPhone screen cracked severely while on vacation, this place fixed the screen and had a great deal in a new durable case:) I highly recommend this company! read more

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38 reviews that are not currently recommended

newAGAIN Phone Repair - mobilephonerepair - Updated July 2026

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