First time patient here!! Came here from a recommendation from a co-worker. I needed to find a…read moreprimary doctor. Scheduling the appointment was fairly easy, got one within a week from the day I called. They even mailed out a packet for me to fill out before my appointment. Arriving to my appointment was abit confusing. The Cool Spring plaza has a couple of HMH family care doctors. This particular one is located in the front of Cool Springs (facing ring road). I parked in the back of Cool Springs, behind this office. I signed in and set up my insurance and other info they needed. I was surprised to have a wait time about 20 minutes. The waiting room was super spacious and a couple of Tvs on and some reading material. Once called back, did normal check up and meet and greet with my Dr and was on my way. Super easy check out and made way to the lab literally a couple of doors down. They were super quick and efficient. I was in and out of there less than 10 minutes. Let's see how it goes when I am sick.

Terrible service! Treated with such disrespect!!! Lastly, we went back to an examining room at…read more1:20. The medical assistant told us we would be seen next because there was only one patient before us. At 2:45 we had not been seen by a doctor or NP. We decided to leave. Every room we passed by was empty and everyone was standing back talking and yet not one person asked if we needed help. Disgusting practice!! I will never take my granddaughter there again. This was the 2nd time a mistake and or neglect was made concerning my granddaughter . I'm reporting today's episode to Baptist Health Patient Advocate.

I'm not a patient but my niece was. She has been an addict for over 20 yrs and Dr Zoeller after…read moreonly one visit decided she could go to outpatient therapy and see him to stop using. She had an opportunity through Casey's Law to go to rehab for a real chance at recovery. The court took Dr Zoeller's recommendation over a true addiction specialist! I don't know if I'm more angry at him or the judge! If she dies, I'll blame both of them! Stay in your lane Zoeller!

We recently moved from another state. I was diagnosed a few years ago in my home state, both with a…read moreneurologist in my town, and with a specialist at a neurological institute. Over the course of getting diagnosed, I participated in several EMGs/NCSs, MRIs, and ultimately, a genetic blood test that revealed I have HNPP. My daughter was diagnosed with the same a year later. I have been on a few medications since then, and I have not worsened, thank goodness. I have numbness and pain, but I only wear over the counter braces, and rarely. When I saw who was supposed to be my new neurologist, I was already wary. This man's Google reviews are full of patients saying he has screamed at them, belittled them, not listened, etc. The only reason I consented to see him (while making it clear to the office that I would call the police if he was verbally abusive) is because I also have severe IBS and can't travel to someone else. (We moved from a metro area of 270,000 people to a town of 30,000.) The neurologist (using the term loosely) here told me my tests probably weren't accurate because they were "not preformed in a university setting". He said the Mayo clinic says all tests should be done twice (well, mine were). He told me he's only heard of the genetic tests in a textbook and would never/has never ordered them, because they are totally unnecessary since these diseases are so rare. He said he hasn't prescribed those medications (a muscle relaxer and gabapentin) in 20 years because my disease has no cure, so what's the point? (Um, getting by on a daily basis, perhaps?) He said repeatedly that he doesn't know my former doctors (so I guess they're all liars?). He was actually mad when he asked what the gene was that was involved and I could tell him. He finished this appointment by telling me I'll be in a walker or on crutches eventually anyway, which every one of us in this forum knows is not medically sound, because we cannot predict our disease progression. He was almost gleeful in telling me this. He told me that he, the only neurologist in this health system, has no reason to see me. I was prepared for him to be lousy, but what shocked me was how confidently he spouted off things that were just simply untrue. If I was searching to find a diagnosis for what was causing my symptoms, or had just gotten diagnosed and was less informed, I would have sprinted to my car and sobbed. (Instead, I have made an appointment with my primary care to find out how I can get basic neurological medications, and to inform her how dangerous he is.) I can't fathom being nervous and new to this only to be told that my diagnosis is a lie, my medications are worthless because eventually, I'll just become completely handicapped anyway, and that this man magically knows the way my individual disease progression will happen. It's very scary to think of another patient in his hands. So if you're new to this, or a family member is, please don't accept substandard care and godlike predictions. Listen, read, ask questions, and know that your health, time, and care are valuable. If you encounter someone with a terrible bedside manner, find someone who is actually qualified to practice medicine.

COVID results takes forever. We were not given copies of the paperwork to track test results. Still…read morewaiting after 12 days and yes still counting. Care First urgent care Hardin Memorial turn around tests tests in 48 hours during the same time period.

Best Dr office in town. Fast, but they listen. Don't feel rushed. Nurse practioner takes the time…read moreneeded. This is the place to go!