I had an appointment at 8, was called back at 8:02, was out by 8:15. I love the mychart website…read more I did all pre paperwork before I even came in. Jennifer was super helpful through the testing too! Great service and quick, that's not the norm at Doctors offices.

Been having my mammograms here for years. I'm always in on time or very close to my scheduled time…read more The radiologists are quick to read and provide results.

All four of my children have come here and for over twelve years now. Very friendly, caring, and…read morethorough. Highly recommend!

My children have been attending Elizabethtown Pediatrics for several years. We love all the staff…read morewho are very accommodating and make appointments and such very easy. The providers are very caring, thoughtful and thorough. We have always received excellent care and service. Would highly recommend to anyone looking for a great pediatricians office.

My doctor ordered an MRI. I told hime that I'm claustrophobic and needed a location with an open…read moremachine. So when his nurse called and recommend Heartland she told me that they indeed had an open machine and I should have no problem. When I arrived I was given clean scrubs to wear and a locker to lock up my valuables. The Technician helped me get comfortable on the table and put me at ease when she told me I would not got all the way into the machine. The test was easy except for the horrible noise the machine makes. I was given headphones to cover my ears which made it tolerable. I was in and out in a short time. The staff were very professional and they all went out of their way to make me feel welcome. If you need an open machine for a test this is the place to come.

Charles at the front desk was amazing and kind. He was friendly, courteous, and explained the…read morecheck in progress like a professional! Ben the imaging guy was super friendly and explained everything in detail and in ways that I could understand. I would highly recommend heartland for any imaging you need!

Absolutely shit hotel, awful front desk awful room key dirty as hell! Idk why anyone stays here…read moreONLY ONE TOWEL! The care and ukeep is gross how yall even open

I met with four specialists concerning different prostate cancer treatments and I decided on…read moreexternal radiation that is provided here. Dr. Forsthoefel gave detailed information about this type of treatment and the staff always made me feel welcome over the course of my 28 treatments. In fact, the staff is wonderful and that's a bonus when you have cancer.

Super friendly, also like my 5 other visits. It is convenient cause it's down the street. Also very…read morepromptly sent me to a specialist.

Wonderful service. However, you do not call them directly and schedule. It is an off number where…read moreyou have to talk to a scheduling center. That was the only thing that was slightly odd. However, the procedure and the staff went perfectly. I couldn't have asked for a better treatment as a patient.

Simon Med provides outstanding service! Kari at the front desk and Carry who did the imaging really…read moremade me feel comfortable and truly care about my health! I would highly recommend Simon Med.

The quality of care is exceptional. Staff keeps patient fully informed about what is going on and…read moreare very efficient. However, they really need to find a new provider for their billing. I was originally told my financial responsibility would be $322.00. I paid this on the date of service but later received a bill for an additional $522.00. I have had to make several phone calls to their billing department about this and have been told they would investigate and get back to me. Then I receive more demands for payment, and no one ever calls back. It's also often hard to understand what the billing agent is saying due to a language barrier (I speak English). This makes the problem even more frustrating.

Unbelievably kind people make this cancer journey tolerable. The facility is welcoming, clean and…read moreeasily accessible. Valet parking is a God send and again the personnel, from the valet parking team to the doctors are professional, kind, caring, and knowledgeable. My husband is going thru infusion chemotherapy so we have been here for the first of 6 treatments. The care team are so receptive to his needs and works to minimize his side effects as well as treat them when they have occurred. Services that can be accessed include art and music therapy, Behavioral Health, massage and a resource library. Not the place we want to be but the care and concern from everyone is fantastic

Doctors are great and attentive. Staff friendly and helpful…read more The building is beautiful with the stained glass windows. The office is spacious and clean. They are up to date with the most accurate cancer care. They have options for your diagnosis. The doctors listen to your concerns and are caring. Each staff personnel takes as much time as needed with you. They are quick to assure your comfort.

First time patient here!! Came here from a recommendation from a co-worker. I needed to find a…read moreprimary doctor. Scheduling the appointment was fairly easy, got one within a week from the day I called. They even mailed out a packet for me to fill out before my appointment. Arriving to my appointment was abit confusing. The Cool Spring plaza has a couple of HMH family care doctors. This particular one is located in the front of Cool Springs (facing ring road). I parked in the back of Cool Springs, behind this office. I signed in and set up my insurance and other info they needed. I was surprised to have a wait time about 20 minutes. The waiting room was super spacious and a couple of Tvs on and some reading material. Once called back, did normal check up and meet and greet with my Dr and was on my way. Super easy check out and made way to the lab literally a couple of doors down. They were super quick and efficient. I was in and out of there less than 10 minutes. Let's see how it goes when I am sick.

Terrible service! Treated with such disrespect!!! Lastly, we went back to an examining room at…read more1:20. The medical assistant told us we would be seen next because there was only one patient before us. At 2:45 we had not been seen by a doctor or NP. We decided to leave. Every room we passed by was empty and everyone was standing back talking and yet not one person asked if we needed help. Disgusting practice!! I will never take my granddaughter there again. This was the 2nd time a mistake and or neglect was made concerning my granddaughter . I'm reporting today's episode to Baptist Health Patient Advocate.