Simply the best professions for any lock, key, car key, or safe. They rekey locks, program car keys, make duplicates and provide expert level support. read more

We lost control of a key to our front door and needed to have it re-keyed. Being handy, I started looking online for new cylinders and found them to be very expensive. I called AS&L and they said they could handle it for me, so I brought the cylinder in. They re-pinned the existing cylinder to a new pattern and made me half a dozen keys for less than half the price of an on-line cylinder purchase. In about 10 minutes. In addition to being customer focused, skilled, with great prices, they were also very friendly and courteous. I've had bad experiences with some tradesmen lately, but these guys made my day. I walked out the door with a big smile on my face. read more

Came to repair our lock on a holiday weekend. Mark and Pat were both so helpful. Thanks so much.

We needed the locks on our new house rekeyed. Patti and John worked with me to get all the details of the kinds and numbers of locks, plus I sent photos. They gave me an accurate estimate and Ron came out to rekey everything. He called before he came, was on time, and very friendly. He was patient in answering all my questions about "good" locks, how they work, etc. And he offered me different options and choices. I found this business to be very friendly and easy to deal with. I would recommend them to anyone who needs a locksmith. read more

The only time I call a locksmith is when I'm locked out or in this case I could not open a door do to a bad doorknob. Called @ noon, and was helped by a very pleasant associate, who was empathetic to my situation. Explained that technician had a call @ 2:00 and would be at my home near 3:30. Asked if I needed a call when he was on his way. Showed up as planned and in no time rectified the issue. Great customer service and price was what it should be. read more

Dave did an awesome job! Fast, friendly and professional! The man needs a raise! He is a perfectionist who wouldn't settle for just okay work. I will always recommend Advanced Safe and Lock. Thanks Dave! read more

Ten years ago our painting contractor's new crew chief (who had our house key) turned out to be a burglar and con-man. As a result we had all 7 of our locks re-keyed. None of the locks were quite the same after that and over the years most became stiff, difficult to open with a key and hard to lock even from inside the house. Two deadbolts and a lockset were ultimately unusable and when the only working lock on our back door broke over the weekend I knew it was way past time to address this situation. After doing too many projects over the holidays and now being back to my crazy work schedule I decided I had to hire this project out. I fully expected to hear that all 3 locksets and 4 deadbolts would need to be replaced. Between the locks, re-keying and labor I was expecting to be out between $600 and $800, or maybe more; but as a city dweller working locks are essential and sometimes you just have to pay the piper. After scanning the sparse reviews of locksmiths in Rochester I called Advanced Safe & Lock and asked them to send someone out for an estimate. They told me they could have someone at our house the following afternoon. I would be at work but asked them to call when they were heading over and I'd go home to meet them. Unfortunately the following day was one thing after another at work and it became apparent that there was no way I would be able to step out for an hour or so. With some trepidation, I called my wife and arranged for her to meet with the locksmith instead. When I got home a bit after 6:00 I asked my wife if they had left a copy of the estimate or whether they would be mailing it to us. Laughing, she handed me the bill and said "Everything's fixed". Stunned, I asked her to explain. Matt, the locksmith from Advanced, arrived at the appointed time and quickly inspected all seven locksets and deadbolts. One of the locksets had broken springs and was too worn to repair so he replaced it with an identical, brand new, unit he happened to have in his truck. He then keyed it to match our other locks. Next he disassembled each of the other locksets and deadbolts, cleaning them, replacing bits and pieces as needed, and lubricating them before reassembling and reinstalling them. This was done with the dexterity, speed and assuredness of a Las Vegas card dealer. Obviously Matt was a master at his trade. He then adjusted the hinges on each door to precisely align the lock bolts with the strikes, explaining to my wife that this was the key to proper alignment and smooth operation. Dissatisfied with the available adjustment on a few doors, he removed the strikes and elongated and/or deepened the bolt holes then reinstalled (or replaced) the strikes as needed. During the whole process Matt answered all of my wife's questions and kept up a running commentary, explaining what he was doing, and why. My wife (with a degree in engineering physics) was impressed that he didn't try to dumb it down for the "little woman" and also with his overall professionalism! After hearing her story I walked around the house, trying each lock, and was impressed with the solid feel and buttery smoothness of every one. The keys turned without any resistance and the bolts centered perfectly in their strikes. Even the knobs turned easier. In this throw-away world it's impressive to find a tradesman who will rebuild and repair a 30 year old lock, to better than new performance, rather than just hawk a bunch of expensive new hardware. Matt's combination of master level skill, honesty, and superb people skills is all-too rare in today's world, and we were very luck to find him. I will definitely call Advanced whenever I need new locks, locksmith services or some day, a safe. I would heartily recommend them to anyone. Oh, and that bill my wife laughingly handed me? $146.23 TOTAL! read more

Movers lost the key to my Chinese wall curio cabinet, and the cabinet was locked. Drove it all over Rochester to various inadequate locksmiths. Advanced Safe & Lock was the ONLY one with basic lock picks and had it open in ten seconds. Not only that; they were able to grind me a new key for this very nonstandard lock (a good thing, since the cabinet door is too small for any available replacement U.S. lock),. Helpful, polite, quick, and competent! Thanks! read more