If I could give this place zero stars, I would. What happened to my mother at this clinic was not…read morejust unprofessional. It was inhumane.
My mom had an early morning appointment at Mountain Pine Dermatology's Meridian location for her Accutane prescription. She's done this process before, so she knew the steps. She simply asked the PA if she still needed to wait 30 days after her pregnancy test, given that her husband had a vasectomy. The PA didn't know, left the room, and then an assistant came in and confidently told her she could be prescribed that same day, she just needed to log into iPledge and answer a question.
My mom doesn't speak fluent English, and she's not tech-savvy. She called me for help while I was at work because the clinic attached my email to her chart. I stayed on standby, ready to help her log in, while she waited patiently at the clinic. And waited. And waited.
They kept telling her "we'll be with you soon," but it was completely soulless, like she was an inconvenience, not a patient. No one actually tried to help. No one explained anything clearly. She waited quietly and respectfully for hours, trusted their word, and when they told her, "we'll call you later," she believed them and went home.
They never called.
She had to call them twice and both times, all they said was "we don't know yet" and they'd "call her back." They never did.
But here's what really shows their utter lack of care. Assistant wrote on her chart, "Language barrier - don't know if she understood." Are you serious?
You knew there was a language barrier. You were not sure if your patient understood instructions about one of the serious medications in dermatology and you didn't use your translation services? You didn't take the time to clarify? You just let her leave and hoped it wasn't your problem anymore?
This is medical negligence, plain and simple.
When I went in person to talk to them, both the nurse manager and the administrator acted like I was the problem. Cold. Dismissive. Not an ounce of empathy. I calmly asked the administrator how she'd feel if her own mother someone who struggles with English was treated this way. Her response? "I need to ask you to leave." That's it.
No apology. No accountability. No shame.
Let me be clear, my mother was not difficult. She was not loud or demanding. She's one of the sweetest, most polite people you'll ever meet. She sat there quietly while the staff at this clinic treated her like a burden.
This clinic failed her. Completely.
If your mother, your grandmother, or anyone you care about doesn't speak perfect English, don't bring them here. They will not be treated with respect, dignity, or basic decency.
And to the staff who saw this happen and did nothing you should be ashamed.
