We are from out of state so when my Coug started her freshman year, I made sure to find something…read morequickly as things fill up early in Pullman. I placed myself on the waiting list back in October 2023 and was able to secure a unit for the summer break. The front office manager is a pleasant lady who was helpful in answering questions and checking additional units to see what was available (larger than 5x5) when I thought we needed more space. The only downside is there is no online presence/website so I had to call each month and either wait for a call back or talk with the manager and give my card over the phone. Additionally, deposited are returned via physical check versus direct deposit. It's very old school system so please be patient.

Used this storage company two years in a row. Friendly staff and very responsive . I would…read morerecommend this storage company.

I recently had to assume the storage units for my father who had passed away. The owners made the…read moretransition very smooth. They both have been very helpful in assisting me even at odd hours. A bonus - their prices are very reasonable.

Rented a 10'x20' unit, but discovered I needed to upgrade to a 10'x30' unit (downsizing from a 4BR,…read more2000sf house). Rented the larger unit online and the staff at Axess graciously pro-rated my rent on the smaller unit and applied it to the larger one, rather than forcing me to pay for both units. The staff were very responsive, the online tools to rent the unit were easy-to-use, and the overall cheerfulness and kindness of the staff were a great encouragement to me on what was a rather stressful weekend. I've rented from a number of storage units over the years, and I was very favorably impressed with the courtesy and professionalism of the folks at Axess. Also, the storage units were easily-accessible, very clean and well-maintained. Five stars!

From the owner: Axess Self Storage is a fully automated top of the line facility unlike any other in the area…read more As a small town local company we strive to be the front runner in our industry and it takes only one look at our facility to realize we are meeting those expectations. We do not cut corners and we do our very best, going that extra mile, to make sure our customers' experience goes above and beyond that of the local competition. Axess Self Storage implements state of the art technology and rigid controls that limit access to our facility. We assure that when you choose to store your items at our facility you are in good hands.

Mike was stupendous. Very responsive, courteous, kind, professional. Great location. One stop shop…read more Thanks, Mike!

Fellow WSU students -- avoid this place at all costs. SCAM ALERT!!!!!…read more I reserved a storage unit at a set price, but on move-in day--when everything was already packed and ready to go--they suddenly told me the unit I booked was "not available." Instead, they offered a more expensive unit. The manager, Rylee Olaughlin, called it "dynamic pricing" and compared it to hotel rates. The difference is: hotels usually honor your reservation price. This place does not. What makes it worse is the timing. They wait until you're fully committed and in a vulnerable position--especially if you're leaving WSU--then force you into a higher-priced option because you don't have much choice. I understand that storage units often charge from the reservation date, not move-in date--that's not the issue. The issue is not honoring the reserved unit and price. Be very careful with this place, especially on move-in day. I highly recommend looking into local business than company under WEST COAST SELF STORAGE. Eventually found a storage that doesn't inflate their prices and take advantage of student.

Great mini storage, small business, locally owned. Call for up to date storage availability. Off…read morethe beaten path, only 2 miles from town, safe from riff raff.