I don't now what to say about these guys. they have been to our house twice and never did a…read morefollow-up and would never even return my calls! They have pictures that I need and I can't even get them . The owner even came out the second time and was supposed to follow up with me the next week and I never heard back from him. He told me to give him a call the next week and remind him in case he went squirrel on me which I did and never even bothered to return my call. The first guy that came was pretty sure that he could get insurance to pay for it and was going to run it by his boss and then he just fell off the face of the earth.

Used King Services after the water hammer (Kamiah) caused our water heater to blow and our basement…read moreto flood. Paul and Matt were great! Checked for mold and how far the water damage had spread. Coordinated damaged flooring removal and new install. Helped mediate with the insurance adjuster and enabled us to get full payment for damages. Can't say enough good about these guys. We are completely satisfied with the completed job.

Awesome hard working crew! Did amazing job! Thankyou ! Would highly highly recommend Service…read moreMaster!

HELP! A broken frost free faucet caused water to permeate a basement wall, ceiling and floor. We…read morecalled SERVICE MASTER, they showed up in a couple of hours. In very little time they located the problem and began clean up and moving things to prevent any further damage. They informed us of what happened and all they were doing. The next day a crew arrived, removed damaged sheet rock, insulation, carpet, etc. They set up fans and dehumidifiers and in several days the damaged area was dry and the moisture level was well within a safe level. They gave us a complete report and also forwarded it to our insurance company. Very thorough, very competent and very professional. I think these folks can fix anything.

Cody, Dillion and Nelson have been so great to work with. They were very efficient. They were…read morevery considerate, hard workers and a joy to work with. Our home looks better now than before the water damage. Superb work and would recommend them in the future. Disaster Response is lucky to have such great employees working for them. Thank you Steve P.

From the owner: Disaster Response specializes in 24/7 water, fire, smoke, mold, storm, and disaster restoration…read moreservices for homes, businesses, property managers, HOAs, and commercial properties throughout the Lewiston-Clarkston Valley and surrounding region. Our team provides emergency water extraction, structural drying, flood cleanup, sewage cleanup, crawl space drying, fire and smoke cleanup, soot removal, odor removal, mold remediation, storm damage response, roof tarping, emergency board-up services, contents cleaning, pack-out services, commercial restoration, large-loss response, and reconstruction after a loss. Our Lewiston/Clarkston branch proudly serves Lewiston, ID, Clarkston, WA, Asotin, WA, Anatone, WA, Genesee, ID, Lapwai, ID, Culdesac, ID, Juliaetta, ID, Kendrick, ID, Orofino, ID, Kamiah, ID, Grangeville, ID, Cottonwood, ID, Moscow, ID, Pullman, WA, and surrounding communities throughout North Central Idaho and Southeast Washington.

most kind and helpful, punctual response with professional assistance. should always be your first…read morechoic.

Work was started on my project in February 2025 and is still ongoing 14 months later in April of…read more2026. I was promised a 4 to 6 week start to finish on this job. Juan's and his workers were rude and incompetent. Juan was often rude and one time was actively hostile and acted like he wanted to fight me. Juan's workers told me they had never done floors before. His workers continuously made mistakes (not cutting the flooring correctly, they had to buy extra materials because of mistakes, not using the correct tools, hiding mistakes, causing more damage, spilling stain in my concrete , not cleaning up their messes, leaving front door open three times when they left), they were often hours late or would not show up at all while I waited around all day with no one following up with me, eventually Juan avoided all my texts and calls as well as Broughtons. Juan was openly hostile on one instance acting like he wanted to fight after he had to fix a damage that did to my counters I had told Broughton numerous times that I was uncomfortable with Juan and his workers because of all the incidents but he said Juan had already been paid so Juan needed to fix the work. Broughton told me there would be no further payments needed from me if we continued to use Juan's company to finish and we only partially fixed mistakes and didn't have to redo the entire flooring and baseboards and I didn't leave a bad review, BBB complaint or complain to the insurance company or the owners of the company. Broughton later had told me that Juan had been lying to him and Juan stopped returning his calls then Broughton stopped responding to my texts and calls so after 2 months of no contact I reached out to other companies for estimates to fix the job that AllKlean had not finished. If Broughton and Juan were fired why did no one from All Klein ever contact me? Even during and after I hired the Idaho handyman to repair some of the work that left damages to my house, no one from AllKlean ever contacted me to check up or follow up. Broughton left the job unfinished and my new floors, baseboards etc damaged, with material left in my garage taking up needed space, my bathroom was left with the sink and toilet unattached for months until I hired someone to make my bathroom usable and my furniture in the garage or out of place because there was no flooring or damaged flooring in parts of my house. I hired the Idaho handyman to finish the job since no-one from AllKlean Klean would call me back and fix these issues, who said they can only do a "Bandaid" repair the replace entire flooring and baseboards to complete the job properly. The employee of the Idaho Handyman who did repairs wife works in AllKleans billing department. 3 other companies that came that give me a estimate to complete the job that AllKlean was supposed to do said it the entirety of the floors and baseboards and bathroom sink had to be replaced to fix properly. In October 2025 I received a final bill even though the work was not completed. I called and told the female in the billing department that answered the phone that work was not done. She put me in touch with the person that took over for Broughton. This person told me not to pay anything until after he and the GM came out and inspected the work that was done and both he and the GM would come to my house to inspect the job. Neither he nor the GM came out or called me to inspect the floors etc.. I called back after a week of not hearing from anyone and was told by a female from the billing department that she couldn't get ahold of the person in charge of my account but she would leave a message for him to call me. I never received any sort of correspondence from anyone regarding my job until the end of April 2026 where I received yet another bill saying that the work was completed (it's not complete after more than a year). I called Stephanie from the billing department and explained to her what was going on. She apologized and put me in touch with the guy that is charge of my job. I told him what was going on and he said that both him and the GM would come out this week to inspect the job. Which ironically is exactly what was told to me in October of 2025 and no one ever reached out to me or came by then. I understand that both Juan and Broughton were fired for the incompetent work they did. Since Broughton was fired why did no one from AllKlean ever reach out to me to regarding my job? I received no voice mails or emails or texts from anyone other than the billing department since Broughton was fired. I talked to the new person that replaced Broughton to oversee my job twice in the 8 or so months since Broughton was fired and both times it was I that reached out to him both times after I received bills that the job was done when it isn't done.

I made an appointment with castle carpet about a week ago. The date and time was set. They…read morecontacted us about a hour before our appointment and said they were going to be about an hour late, due to the costumer they were at wanted more things done. Then they called and said they would be another hour late For the same reason I suppose. Two hours late on a weekday afternoon because a costumer was being fickle. Not cool castle carpeting, not cool. The guy who came did a great job but management needs to get their act together. I will look for other options next year.

From the owner: We are the longest running Emergency Flood and Water Disaster response company in the Palouse. Many…read moreother companies have started up recently advertising as disaster response but they do not use the right equipment, and will tear your house apart to get rid of mold. Castle Restoration & Cleaning has all the non intrusive remediation equipment to get your house clean and while not tearing it apart. We are also one of the only companies backed by the IICRC in the area, so if you want a truly professional disaster response company for smoke, fire, trauma, or flooding in your home, give us a call. Castle Carpet Cleaning, nestled in Moscow, ID, is your trusted partner in water damage restoration. Our skilled team employs cutting-edge techniques to salvage and restore spaces affected by water-related incidents. From extracting excess moisture to preventing mold growth, we offer comprehensive solutions to restore the integrity of your property. With a commitment to swift response and exceptional service, Castle Restoration & Cleaning is your fortress against water damage.

Very professional. Came out quick to assess our sewer backup into our church library. Laid out…read moretheir cleanup and mitigation schedule clearly. We're on schedule. Very polite workers. Unfortunately their cargo trailer used as temporary storage for library book boxes had a roof leak. Ruined books. Five Star made it right and covered book loss cost. Five Star is working on flooring replacement and not quite finished as I write this. Their workmanship (carpentry and sheetrocking) seems good.

After discussing with a 5 star representative I'm convinced that, due to a misunderstanding in…read moreiterpreting the final bill, my 2 star evaluation was uncalled for. In fairness I now believe that a 5 star evaluation is well deserved. Promptness and courtesy on these group on young staff was remarkable indeed. I'll not hesitate to call on them for help when needed. Carlos F Acevedo MD

Met the owner of dye hard about issues Kelly Ish why the house was not prepped for paint and why…read morethere were hidden cost that was not mentioned in the contract. According to Kelly Ish there is no such thing as prep showed him in the contract prep work would include scrapping sanding paint for smooth edges all they did was scrap now it looks like shit no fillers no sanding this guy would go way beyond the loud voice we customers are idiots he even shook my hand asking forgiveness I told him I do hand shakes if you don't honor the hand shake I'm your worst enemy. I don't know why the interior of the house was great, this Kelly Ish is a total nut case I will never promote their company no way no how sorry Ron and Nate mom and I truly enjoyed the help you gave us for the remodel of the kitchen due the owner he wiped our trust completely away.

The best around! Extremely happy with the work they have done. Friendly and efficient workers.read more