I'm am extremely upset! I had a reservation which provide the wrong location of your pick up counter. The address on the confirmation was not correct!! I had to spend additional funds on an Uber to get to the right location after being dropped off and seeing a sign. This cost me $12.00. Additionally, I had been trying to call the number on reservation and available on the confirmation for 4 hours as I was running late to arrive. No answer. I left several messages. I get to the new address only to learn the company closed down!!!! The new company (Zengo) at the location refused to rent to me because I was local . I'm now stranded having to call another Uber $50 to get home. This is completely insane‍‍‍ and unprofessional. How do you allow people to secure reservations and then close down! I even received text message and hours prior to confirm reservation. This company has horrible customer service and don't mind scamming people. read more

Line out the door.. 2 people doing rentals.. no priority check-in.. very very slow.. no additional help to counter.. lots of "people" who work there just walking around.. over-all horrible experience.. Quote one price online BUT expect to pay WAY more.. and the deposit is twice what the national carriers charge.. force you to take insurance, car is literally clunking on every bump... these people need to be investigated by the state of Florida...DO NOT RENT A CAR HERE!!! read more

Horrible, deceptive practices, bordering on fraud (and I have reported it to my credit card company as such). Rental was almost 3x the quote, once they add in the liability insurance and roadside assistance. They scroll through the screen for you, and you're signing up for a bunch of stuff despite explicitly saying no - especially extra liability insurance, which is more than the rental. Misquoted on tolls as well. Not to mention the location isn't on-site, but that's on me. By the time we got to the location, kids were screaming and we were an hour behind schedule, so no wonder I rushed through. I figured the location was why it was the better price - WRONG. They are just fraudsters, plain and simple. read more

Terrible experience with your MCO branch this morning resulting in YOUR team canceling my reservation. Reservation made through kayak, via Expedia. I prepaid reservation with unlimited miles and opted IN for their insurances. Upon check in I was met by a seated Leo with a demand for a utility bill because I'm a Florida resident "and (advantage) has a lot of problems with Florida residents". I explained this wasn't explained ahead, and was met with an argument. I explained it was done through kayak, again more arguments that I was wrong and it was Expedia. I said either way it didn't say it. Leo begrudgingly exclaimed that it was there and he'd be happy to show me. Which he did not. He then remarks that he personally wouldn't rent from Advantage and he rents from Budget. He walked away from us.. We pulled up a utility bill in my wife's name and moved on. When returned, He says because you're a FL resident it's also not unlimited miles and it would be $0.45/mile over. And there's additional fees because we're from Florida. He says it's in the contract. Again I show him it's not, handing him my phone with contract/confirmation instructions pulled up. Then continues to offer us $11/day for the SunPass or its $30 per roll, not allowing us to use our own. Irritated I exclaim that the charges and changes are all over the place. He again angrily argues that it's all in the fine print that he offered to show me. I said it didn't matter now that we were already there. I told him your process isn't good and I wouldn't be leaving a good review. He jumps up from his table and walks away, upon returning tells me he refuses to rent to me, and canceled my reservation. Do not support this business. Terrible customer service. Scam like business practices. Hidden charges. Lots of BS fine print. read more

Advantage Rent-A-Car - Car Rental Near Me - Orlando, Florida

I WILL NEVER EVER GIVE ADVANTAGE REBT A CAR MY BUSINESS AGAIN. Staff are borderline criminals in their deceptive practices. Forced the purchase of roadside assistance and lied about the cost, saying it was included in the insurance coverage. When trying to read the details of what I was signing and initialing, agent reached over the counter to scroll through the print and get to the signature box. No breakdown of costs was provided at the counter, was only sent after I took possession of the vehicle. And the vehicle has a horn that doesn't work, just to add insult to injury. They should be shut down for deceptive practices. read more

tldr; There is a reason this is cheapest but you will gamble your vacation experience. Also their CSR Luna will cancel your booking anytime she wants We previously booked this compared to other rentals nearby because it was much cheaper but after reading the reviews we were a bit sketchy. But saving money seemed like a good gamble so we booked it anyway... Then our flight was delayed and could not make the pick up before this branch closed (11p FYI) and wanted to change the pickup to next day. We were confirmed on the phone prior to flight departure that they will make the change and price would remain on weekly rate (we rented a week). Once we came in the next morning we were charged an extra $200 and our rate changed to daily. We asked Luna (our CS rep) and she explained to us this couldn't be done even though we were confirmed the price on the phone. We continued to try to pick up the car even though we were disappointed because all we really cared about was to ensure stress free vacation. When she was finalizing my booking I mentioned I was unsatisfied with advantage car rental being promised one thing and delivered another (up until then we had not complained about their service and that was a pretty mild feedback for them). She decides at that moment she doesn't want to rent to us and cancels our reservation. Was pretty abrupt given we weren't shouting, complaining, or disparaging her in any way. Really we just wanted to get our car so we could proceed with our day. Long story short she told us to find another car rental if we even can, and very mockingly told us to buzz off. So avoid this branch because they will ruin your vacation and don't think you can gamble to save an extra couple of hundred they will find ways to upcharge you somehow. We will be avoiding Advantage Rent a Car altogether from now on Some other feedback we felt was a hassle for renting from here: - They charge an extra $10/days for tolls and you will have to get it for all the days you book. - You will also be charged $12 if you want to add an additional driver. - If you want to use your own insurance they will ask that you pull up a policy to show you have complete coverage. read more

The morning after renting a car from Advantage we had a flat tire, when I called to report it, no one picked up the phone, when I finally got someone hours later they told me to drive it back to the agency for a new vehicle. Both ways this cost me 1 hour of our vacation time. The other option offered was to call roadside assistance and pay out of pocket. The agent I spoke to, Sasha Gay, was rude and I accommodating. Do not use this agency, there are a lot of better options available. read more

Deceptive company that will add charges and to your resume with terms that sound like what they aren't in your contract. Don't use this company. read more

I booked through Expedia so I thought I was getting a good deal: midsized vehicle fior 5 days. They sent me a PDF statement itemizing my cost, $227. As they say, if it's too good to be true, RUN! But again. I booked through Expedia, this had to be a good deal. Final bill was $495 plus an additional hold on my card for incidentals. Had they quoted me this price initially, I would have believed it was competitively priced. The problem is how they get you in the door. It is Very misleading. I did not have a problem with customer service or the vehicle. My issue is only the misleading methods of getting you to their business. Advantage, unlike the other car rentals in the area, is about a 12-15 minute shuttle ride from Orlando Airport. It's Orlando, so everyone is looking for a deal and convenience. Convenience is where they're at a disadvantage. So they've taking to providing quotes without all the fees, then spring'in it on you once you pickup your vehicle. Most customers were rightfully upset. But hopefully after reading this, you won't make the same mistake. You can 1) accept the unfortunate truth that car rental in Orlando is all about the same. If a price is far off from the competition, it's too good to be true. Or 2) go with a company inside the Airport out of convenience. You won't save any money, but you will save yourself some time. read more

Zero stars if I could. They gave away my rental that I paid for through Priceline and I had to try to fInd a car at 3am On a holiday weekend. They were so rude and the people I emailed were worse. Never get a car here read more

Horrible customer service and hidden rates. Suggest going to other rental company near by. Advantage can not be trusted with your vacation logistics!!!!! read more

ZERO STARS left me stranded at the airport after giving the car I PAID FOR AWAY because my flight was delAyed leaving me with a 700$ bill for a different car from a different company with no compassion and no help with payment AND NEVER REFUNDED ME. Customer service emailed me basically an automated message. Garbage company garbage employees read more

Ruined our vacation. We reserved a large vehicle for our family vacation with the intention of driving from Florida to Ohio to visit family. The day we went to rent our vehicle we walk in to find signs on the wall say the vehicle cannot be taken out of state!! That is the whole purpose for us renting a car. Then, there is sign that says you need a utility bill to rent a car. Who carries a utility bill with them? The guy at the desk told us to have someone at home text us a picture of a bill. no one was at home because my husband didn't magically appear at the rental car place, I had to drop him off and was there too. We live over an hour away, so running home wasn't an option. When we told him that none of those things were stated anywhere when we reserved, he told us that we should have gone to their website in addition to the third party that we rented through. I can't even find a website for them. I clearly read all terms and conditions when we reserved it. Who would go to the company website and read their terms and conditions. needless to say, family vacation cancelled this year. read more