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Advantage Rent-A-Car

1.0 (13 reviews)

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Budget

Budget

2.7(7 reviews)
0.6 miDisney World, Horizons West / West Orlando

Do not rent here unless you want extra charge. I said I didn't want anything, no toll, no…read moreinsurance, etc. They handed me a form to initial and sign. Was told this is initial so you don't take the toll, insurance, etc. The next day, I saw that hey, the box for toll is check accept and not denied but I did say I don't need since I have visitor toll pass and I was told to sign here to refuse them. Ask about it, I get a new invoice without it and the charge are getting erased. I dropped the car about 12 hours before my return time, somewhere around 10pm while my return time was 10am. Give the key to the hotel. One week later, I get etoll charge. Go back, was told to call the number on the transaction information on my credit card. Called the number, says to go online and fill a form. I fill the form, give screenshot of all the vtp till I paid and wait 2 week. Get answer saying the toll I'm due aren't in the vtp list and I'll get a partial refund. No more information on what or when. I reply with a GPS tracking proof of all my transit the 2 days I had the car where we clearly see all toll occured and I ask more information on what toll I supposedly did, when it occured with the date and time and remind them that I didn't had the car after 10pm. To this day, more then 2 weeks later , I'm still waiting. Done waiting, I've asked my credit card to reverse the charge. I'm not paying because someone used the car after I dropped it. That's stealing.

Just rent from other rental cars company…read more 2 hours extension rate is $110. My daily rate is $110, total of $650. It was $110 per a day, $650 for 6 days. My drop of time was 7:45am, I called to asked for an extension of 9:45am, the cost was $110. In my opinion that is very unreasonable. I understand it is called Budget cars but I will never rent with them again.

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Hertz - Had to ask front desk of where the Hertz office is at since they have no sign outside their door. Located in lobby area

Hertz

1.0(4 reviews)
0.6 miDisney World, Horizons West / West Orlando

Poor customer experience here. We had a rental car reservation, went to the office, no one was…read morethere. There was a courtesy phone outside, called it the Hertz employee said someone would be there, they are "probably getting another customer a car". 30 minutes later, used the courtesy phone again assured someone should be there. 60 minutes later, spoke with the valet out front they called Hertz said someone should be there. 90 minutes later, I called Hertz, they are not sure what happened but someone should be there. 110 minutes later, someone from Hertz finally shows up and doesn't even blink an eye out how long we've been waiting, starts talking to us and then checking his cell phone and he could maybe get a car for us. No thanks. Won't use Hertz again based on this experience, went with another rental car company that responded immediately and picked up within 10 minutes.

This location is horrible. Their customer service does not exist. I had a Prepaid reservation for…read morea Chevy Suburban. The location did not have the car and did nothing to assist. They did not contact me prior so I could adjust plans. They would not get a car from the airport or anywhere else to make it right. They even gave me stress to get a refund. It is unbelievable that a rental car location in one of the largest tourist areas of the US has such poor customer service. The Grand Cypress should be embarrassed to have this participant in their hotel.

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Hertz - Hertz office.

Hertz office.

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Hertz Rent A Car - Windshield

Hertz Rent A Car

1.0(7 reviews)
0.0 miInternational Drive / I-Drive, Horizons West / West Orlando

Literally the worst. I am not surprised that this location has one star on Yelp. My review is based…read moreon customer service alone at this point because we have yet to get a rental car. My husband ran over a pothole, which required him to have his car in for service. He got a rental car through his insurance, which is how we ended up with Hertz. My husband's insurance agent made the reservation at this location and called to confirm that the location would be open until 5 p.m. I left work early to bring him to pick up his rental car, and we arrived at 4:30 p.m. Imagine our surprise to find out that the Hertz employee was not there. Come to find out that it is a "one man show" at this location, where the employee will end up cleaning the cars and handling the rental. So there was no one to help us with getting a rental car. We called Hertz corporate who transferred my husband to the local manager. The local manager was completely apathetic to the fact that their employee left the location early, stating that the employee probably left early because they weren't expecting anyone. That doesn't make sense because the insurance company sent over the request AND confirmed the location was open until 5 p.m. There was no apology for the inconvenience either. Do yourself a favor and pick another location because it is clear this location leaves much to be desired.

CLOSED! Still listing as open, and none of their published numbers are connecting. Simply going…read morestraight to voicemail. This is very upsetting, as I had a very important Father's Day reservation. A convertible for the day. Well, that didn't happen. No signs or anything at location. Very upsetting.

Advantage Rent-A-Car - carrental - Updated June 2026

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