Poor customer experience here. We had a rental car reservation, went to the office, no one was…read morethere. There was a courtesy phone outside, called it the Hertz employee said someone would be there, they are "probably getting another customer a car". 30 minutes later, used the courtesy phone again assured someone should be there. 60 minutes later, spoke with the valet out front they called Hertz said someone should be there. 90 minutes later, I called Hertz, they are not sure what happened but someone should be there. 110 minutes later, someone from Hertz finally shows up and doesn't even blink an eye out how long we've been waiting, starts talking to us and then checking his cell phone and he could maybe get a car for us. No thanks. Won't use Hertz again based on this experience, went with another rental car company that responded immediately and picked up within 10 minutes.

This location is horrible. Their customer service does not exist. I had a Prepaid reservation for…read morea Chevy Suburban. The location did not have the car and did nothing to assist. They did not contact me prior so I could adjust plans. They would not get a car from the airport or anywhere else to make it right. They even gave me stress to get a refund. It is unbelievable that a rental car location in one of the largest tourist areas of the US has such poor customer service. The Grand Cypress should be embarrassed to have this participant in their hotel.

This business is running a what appears to me to be a scam. I have seen other reviewers say the…read moresame thing. I received an email months after I return the car regarding a scrape to the tire and a little bit on the rim. You can barely see anything in the picture and they want $1500. That tire was perfectly fine when I brought it in and I don't think that they did anything to replace it.

Prior Customer: So I rented a car from Sixt in late January for pick up late February. My plans…read moresometimes change so I made sure I saw "Free Cancellation" on the website. Had to cancel just a few days later and got charged $100. I went back to the website and discovered that I missed the fine print. "Free Cancellation" was good for only 24 hours after booking. Okay, my mistake. I then deleted my account and the Sixt app. Enjoy that $100, Sixt! You'll never get another dime out of me.

I'm am extremely upset! I had a reservation which provide the wrong location of your pick up…read morecounter. The address on the confirmation was not correct!! I had to spend additional funds on an Uber to get to the right location after being dropped off and seeing a sign. This cost me $12.00. Additionally, I had been trying to call the number on reservation and available on the confirmation for 4 hours as I was running late to arrive. No answer. I left several messages. I get to the new address only to learn the company closed down!!!! The new company (Zengo) at the location refused to rent to me because I was local . I'm now stranded having to call another Uber $50 to get home. This is completely insane‍‍‍ and unprofessional. How do you allow people to secure reservations and then close down! I even received text message and hours prior to confirm reservation. This company has horrible customer service and don't mind scamming people.

Line out the door.. 2 people doing rentals.. no priority check-in.. very very slow.. no additional…read morehelp to counter.. lots of "people" who work there just walking around.. over-all horrible experience.. Quote one price online BUT expect to pay WAY more.. and the deposit is twice what the national carriers charge.. force you to take insurance, car is literally clunking on every bump... these people need to be investigated by the state of Florida...DO NOT RENT A CAR HERE!!!

Literally the worst. I am not surprised that this location has one star on Yelp. My review is based…read moreon customer service alone at this point because we have yet to get a rental car. My husband ran over a pothole, which required him to have his car in for service. He got a rental car through his insurance, which is how we ended up with Hertz. My husband's insurance agent made the reservation at this location and called to confirm that the location would be open until 5 p.m. I left work early to bring him to pick up his rental car, and we arrived at 4:30 p.m. Imagine our surprise to find out that the Hertz employee was not there. Come to find out that it is a "one man show" at this location, where the employee will end up cleaning the cars and handling the rental. So there was no one to help us with getting a rental car. We called Hertz corporate who transferred my husband to the local manager. The local manager was completely apathetic to the fact that their employee left the location early, stating that the employee probably left early because they weren't expecting anyone. That doesn't make sense because the insurance company sent over the request AND confirmed the location was open until 5 p.m. There was no apology for the inconvenience either. Do yourself a favor and pick another location because it is clear this location leaves much to be desired.

CLOSED! Still listing as open, and none of their published numbers are connecting. Simply going…read morestraight to voicemail. This is very upsetting, as I had a very important Father's Day reservation. A convertible for the day. Well, that didn't happen. No signs or anything at location. Very upsetting.

Great Customer Service. Luz was great and the owner as well. Very straight forward people and…read morehonest! Thanks for everything.

Horrible rental car company. Avoid them at all cost! They're supervisor told me they're in the…read morebusiness of reserving rates, not vehicles. I was told that I would be getting a refund after they gave me unsafe. Lo and behold they ghosted me! Completely unprofessional company, untrustworthy employees. The ONLY good person was Luz working the counter at this location. Oh, also find it funny that they delete your negative comments off of social media (even though their "supervisor" said go ahead and blast me.

If I could give them 0 stars, I would. They are very misleading. They will show you low rental…read moreprices to lure you in and then change your reservation. We had a horrible experience when we rented a car in Orlando, FL. Our flight was delayed and we got to the rental place 2.5 hours post our pick up time. When we get there, the supervisor tells me that our reservation was canceled 2 hrs post our pick up time. They then tell me that he is trying to take care of me by giving me a car that is $300 more. We went in thinking we would be paying $150 and we ended up paying $450. They add random fees and taxes so beware. Carry a copy of your insurance card with you or else they will charge you for insurance. When returning my vehicle, 3 other families were returning their cars and every single one of them were upset about unnecessary charges.

I was in a bind and needed a car to rent and Dawn assisted me. She was very knowledgeable, not…read morepushy, gave me a great price for the car requested and most importantly she was accommodating and helpful. She went above and beyond my expectations, I can't thank her enough.

One of my most horrific experiences renting from budget Rent-A-Car. We waited two hours in line to…read moreget the car. The company canceled my reservations without notifying me, then they had us go back-and-forth between terminal and parking lot looking for a vehicle that wasn't in a spot we were told it was. I do hundreds and thousands of miles of rentals and this is the first time I've ever had an unbelievably horrible dealing with a Rent-A-Car company. I will never ever rent from budget again nor anyone in my family and anyone else I can tell on this planet. My recommendation is to rent elsewhere.

We were given an "upgrade" to an SUV. Our phones would not sync to it so we had to use our phones…read moreto navigate which is hard when you aren't in a familiar state. The guy was also sneaky with the wording about how much gas we needed to have in the tank when we returned the car.

Went to pic up our reserved car only to find them closed. We got there at 4:50 to pick up a car…read morethat said "pick up at 5pm" on the reservation. This is how they dismiss you when they close early clearly because they were out of cars and you have to Uber around town trying to find another car. "We do apologize, but the hours are posted at the time of booking. No compensation is warranted for the Uber ride. If you wish to further dispute, you can write to customerrelations@hertz.com --MN" I hate big evil companies like this that don't give a damn about their customers

Awful customer service, cars sent out with bald tires and wouldn't start. Save yourself and choose…read morea different rental company