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    Advent Health

    5.0 (1 review)

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    5 months ago

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    SimonMed Imaging - Clermont

    SimonMed Imaging - Clermont

    2.5(37 reviews)
    3.1 mi

    I visited a different SimonMed location and was pretty disappointed in the service I received. I…read morewas so happy I switched to this location! The Clermont location has plenty of parking. The waiting room has lots of seating and the women at the front desk are friendly. I was told this location as plenty of availability compared to other SimonMed locations. This proved to be true since I was able to always get appointments quickly and at days and times I wanted. Everything is so clean, from the waiting room to the screening rooms to the restrooms. The bedside manner is wonderful. We had the same technician twice. The technician went step by step with us during my ultrasound to make sure we could see everything. She was sure to get some good pictures of our baby so we had pictures to take home.

    Absolutely AWFUL experience Not only did they call to…read morereschedule me after they over booked their own schedule because all of their patient contact is outsourced over seas When I did come in it took them over 2 hours to see me. The whole two hours I was sitting in an empty waiting room with not a soul in sight. Finally at 7pm when I went back I had the person supposed to be performing the service talk me out of getting the scan done as a whole. I'm not sure if she didn't want to do it or if it was actually wrong because she was also complaining about her long day and work load. Overall AWFUL experience. Do not even think about going here unless you have 3 hours and the patience of a saint to receive subpar care if any at all

    Clermont Radiology Kings Ridge

    Clermont Radiology Kings Ridge

    2.6(10 reviews)
    6.3 miHorizons West / West Orlando

    Subject: Extremely concerning experience regarding safety, privacy, and patient care…read more It was my first time at this imaging center based on a recommendation, but it was a complete disaster for the following reasons: 1. Scheduling Issues: My appointment was confirmed for 6:30 AM. Despite the unusual time, I called several times beforehand to verify, and they insisted the time was correct. 2. Safety & Facility Access: When we arrived, the door was unlocked, so we entered. However, the lights were off. A staff member inside was startled and told us they were closed. 3. Unprofessional Staff Conduct: After showing evidence of my 6:30 AM appointment, the lady became visibly upset and argued that it was impossible. She only backed down after I explained that I was scheduled early specifically to drink the liquid contrast for my procedure. She eventually found my information, but her anger throughout the interaction was unacceptable. 4. Lack of Compassion: This is a medical facility where people arrive with health concerns. The treatment I received was neither decent nor compassionate. 5. Total Lack of Privacy: The privacy provided while changing for the procedure was a disaster. I am 0% satisfied with how this was handled. 6. Hostile Work Environment: It was concerning to see that other employees seemed intimidated by the woman at the front desk. They wouldn't even answer questions without looking at her with fear. 7. No Follow-up during Contrast: At no point was there any follow-up to check how I was feeling or if the contrast liquid was settling well in my stomach. 8. Conclusion: I will NOT be returning.

    This facility is top notch. The people that work there are so nice and professional. I got there…read more20 minutes early and they took me back anyway. I had 3 different images done and was out of there in less than 30 minutes. The best part is that I got the results by email the same day for my mammogram and ultrasound the same day, and my other x-ray the next day. To me that is so efficient. I highly recommend them.

    AdventHealth Imaging Center Winter Garden - Check in

    AdventHealth Imaging Center Winter Garden

    3.1(20 reviews)
    9.6 miHorizons West / West Orlando

    Chris was my MEI tech and she was so nice. The center looks new. The staff were so friendly and…read morehelpful and they took good care of me while I was there. This is the type of care I love when going to a doctor visit. I would definitely recommend this business to everyone.

    Unfortunately, my experience with Orlando Health Imaging Centers - Winter Garden was extremely…read morefrustrating and disappointing. After my insurance denied an MRI on my knee, I spent days making calls trying to get answers. I was told a peer-to-peer review was supposed to happen, and after a 40-minute phone call on Friday, I was specifically told that if I came to the hospital, I would be able to get the MRI done there because I have financial assistance through the hospital. The only orthopedic appointment available was at 7:30 PM , so my daughter and I drove 30 minutes there, waited another 30 minutes, only to ultimately be told no and sent back home. The most frustrating part was being told one thing over the phone and experiencing something completely different in person after wasting time, gas, energy, and effort -- especially while already dealing with ongoing health issues and chronic pain. I understand policies and procedures exist, but communication and consistency matter. Patients are already exhausted enough without being sent in circles. I truly hope improvements are made so future patients receive clearer guidance and better coordination of care.

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    AdventHealth Imaging Center Winter Garden - Winter garden advent hospital.

    Winter garden advent hospital.

    AdventHealth Imaging Center Winter Garden
    AdventHealth Imaging Center Winter Garden - Waiting area in the back

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    Waiting area in the back

    RAYUS Radiology - Arm a week after a rayus blood draw.

    RAYUS Radiology

    3.8(19 reviews)
    25.5 mi

    After being taken to a back room, a woman entered and stated she was there to take information. She…read morethen informed me she would be inserting an IV and performing a test before administering contrast dye. When she inserted the IV, she was unable to get it to work. Instead of removing and restarting properly, she repeatedly moved the needle in and out of my vein. This was uncomfortable and concerning. Eventually, she removed the IV and wrapped my arm. She called for another woman to assist, but when that person was unavailable, a man nearby stated he could help. She agreed and left the room. The second staff member applied the tourniquet extremely tightly. I told him it was very tight. When he inserted the IV needle, I immediately told him it was very painful and that something did not feel right. Despite this, he continued. When he attempted to inject fluid, it infiltrated into my arm rather than into the vein, and the area around the site visibly swelled. Only then did he remove the needle. I have never had difficulty with IV placement or blood draws in the past, including blood work done just two weeks prior without issue. This experience was painful, distressing, and felt improperly handled. I am especially concerned that my repeated statements about pain and discomfort were not taken seriously.

    Quick and easy scheduling, quality care and test results delivered to my physician promptly and…read moretimely

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    RAYUS Radiology
    RAYUS Radiology
    RAYUS Radiology

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    Advent Health - hospitals - Updated July 2026

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