This co is out of compliance w federal law They do not have…read morea way for a patient to access their records for on demand access. When questioned the office mgr and other employees hang up on you when u quote the law. I gave them numerous opportunities to fix this issue. What am unprofessional drs office! Ppl call if you care about your rights! You should file a complaint with the U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR). It is the primary federal agency responsible for enforcing HIPAA privacy, security, and breach notification rules. Online: Use the ⁠OCR Complaint Portal.By Email: Send completed complaint forms to OCRComplaint@hhs.gov (Note: Unencrypted emails carry privacy risks). Here is the law... While no specific federal statute explicitly mandates a "patient portal," doctors' offices are required under ⁠Health Insurance Portability and Accountability Act (HIPAA) and federal information blocking rules to provide patients with electronic, on-demand access to their medical records. Most practices use a patient portal to meet these compliance standards.

Very nice. Took me right away. Didn't have to wait too long. Very nice staff. Waiting room is small…read morebut you move fairly quickly.

This practice has a warm, welcoming atmosphere. The staff is friendly and approachable, making…read morepatients feel valued and understood. They offer a wide range of services, ensuring you leave feeling significantly better than when you arrived.

First off I have been coming to Dr Yousef office since moving to Florida and today along with 6…read moremonths ago I have the worst experience. Especially the front desk Kat who was assuming I was arguing with her and said she made the appointment and never told me my appointment was in Zephyrhills but she confirmed it twice. Along with prior they billed me for things that was never done and called the office manager but she never called me back on the outcome until I got another bill. So I would expect that I would be next to get in but I am still waiting. Kat was rude and very condescending and asked like if saying I'm sorry but I provided you the right location and proceeded to say what do you want me to do. I said I wanted to be see right away. And asi said I've known Dr Yousef for a longtime she said that's great so have I. And her expression when I asked to speak with Dr Yousef was very unprofessional. This will be the last time and I am sure me saying that doesn't matter

My son is a patient of Dr. Manish Shah, and I have to say he has been a positive influence, always…read morechecking in on him and providing exceptional care around the clock. The office experience has also been great--scheduling emergency appointments or adjusting existing ones has always been hassle-free and efficient. I would highly recommend Dr. Shah for babies due to his compassionate care and dedication.

First, Janae Tomkins is absolutely great. However, the practice is trash. I called for an…read morealbuterol inhaler refill in January, and because I hadn't been seen since my physical in May, I had to make a follow-up appointment. During the appointment, Janae and I spoke for about 15 minutes. I told her that I'd make an appointment for my annual physical in May. I went to the front desk to make an appointment for a physical and was told that the appointment that I just had was a physical. I called the next day to clear up any misunderstanding, and make sure my insurance was billed accordingly and was told by the receptionist that she would check "with the office". She called me back and informed me that, because my insurance wants people to have physicals at the beginning of the year, it was a physical. I then told the receptionist that I normally ask for full bloodwork to be ordered at my annual physical, and that I'd like an order for bloodwork. The receptionist then told me that I'd have to make another appointment to come back to the office before an order for bloodwork would be written. It's not unique to this office, but the entire healthcare system is a scam, one which this practice fully embraces. It's built upon making patients unnecessarily, and repeatedly, come in for appointments for the purpose of billing insurance companies.

The doctor is so nice and actually all of the staff were awesome. They took their time and took…read moregreat care of me. Love love love how easy it is to be seen fast! I switched to STETHO Md as my pcp. Thanks for the great quick and quality care!!!

I.wrnt to stetho primary care and walk in in zephyrhills…read more Was told.it was just like an urgent care when i called to schedule the apt with Rain and i asked to be scheduled ONLY with the MD NO NPR. DONT ever go here. They lie and dont let ypu see the MD when you specialty schedule for.MD only and deceive you with a NPR but she DOESNT tell me.she was so.i assumed she was the MD. Was told with apt I would be there for max 1 hr as they were very slow at the time and I was there for over 2 hrs and had to literally speed to my pharmacy to pickup 4 rx but 3 of them needed PAs FROM the dr office pharmacy said and that dr had to do this. Drove back to them to only be treated In the worst possible way ever. Oh and i showed the NPR my positive test results from GYN from over a month ago and what medS ive tried and they failed to cure it. When I went back I asked to speak to MD but wAS told I couldn't and NPR came out and I tried to explain that pharmacy said 3 of them need Pas for them and overrides and that dr office had to do it. First was told that a different department does that and that it would take over a week for them to even get to it. I needed these now for my infections and I tried to ask more questions about rxs and office manager IMMEDIATLY picked up her cell phone and called boss Mohamed ( who earlier was working the front desk and was actually very nice at this point) and he was so rude and said that there was an Additional fee of $50 for each PA I have to pay out of pock when i have full health ins of which they already billed. Told him ive never in my entire life been told that there is extra money required by dr office for them to do pas and overrides with my ins for there own rx that they wrote and he said I needed to leave now as it was 6:43pm and they didn't close until 7pm I said i will leave when they will answer the rest of my few questions about rxs and they refused and called 911 and lied and said I was an out of control patient refusing to leave and that they were already closed but it was only 6:52pm at that time I had enough so I just left. Now even the worst part is that I did research on all the 4 rx and 3 out of 4 are completely contraindicated for my type of fungal yeast infection that i showed the NPR And if taken and used that it would make the Infection much worse. So now im left with no rx to treat my Infection and gyn cant get me in Until 3/17 and PCP doesn't do cultures of that area so that why I choose to go to them in The first place cause was told they do cultures and also treat my other infection too. So now I have to go to another but REAL URGENT CARE AGAIN TOMORROW cause im not only very itchy and uncomfortable now for over a month but its gotten worse to where its very painful now. So take my experience as as learning lesson and NEVER EVER GO THERE OR SEND ANYONE YOU CARE ABOUT THERE IF YOU WANT TRUE ACTUALLY LEGIT HEALTHCARE in a PROFESSIONAL MANNER AND That knows how to treat a positive test result with the correct meds and also doesn't lie to you or charge extra for Prior authorizations and over RIDES by calling my health ins FOR THERE OWN RXs that came from them. I even think this is illegal seeing they billed my ins for the visit and it paid it in full with $0 copay for me cause I made sure they were in network with both of my ins when I scheduled apt with rain in scheduling department. They are trying to pull a fast one on people who may not know better but its the drs job to get pAs and do overrides if needed by calling your health ins if its their rx that its about. The pharmacy nor patient can do this. ONLY THE DR CAN AND DEFINITELY SHOULD DO THIS WITHIN ATLEAST 24 HRS WHEN ITS AN ACTIVE WORSENING INFECTION THAT IF LEFT UNTREATED COULD BECOME SEPTIC IN YOUR BLOOD ENDING YOU UP IN THE HOSPITAL. they need to be reported to the board of medicine for this and most importantly for THE IDIOT NPR WRITING 3 RX THAT WOULD MAKE MY TYPE OF INFECTION MUCH WORSE IF TAKEN. THATS THE WHOLE REASON WHY I SHOWED HER MY POSITIVE TEST RESULT. THEY NEED TO BE SHUT DOWN AND REPORTRD IMMEDIATLY

Went the for a UTI, was seen very quickly. Diagnosed my problem and called in my medication. Very…read morenice staff!

Waited over an hour to see a doctor, and another hour for a strep test said to take "6-10 minutes."…read moreI feel like they forgot about me. I ended up crying out of stress because I paid $150 (yes they raised their prices, it used to be $100), and didn't receive any care besides gaslighting and a combative attitude from the doctor. My throat is so much worse today and I'm out of money. I don't recommend this office.

Came in for an X-ray of my toe. Made my appointment online which was very easy. Came in and was…read moregreeted by friendly volunteer staff. The wait area isn't very comfy but that ok because I didn't have to wait long. The staff was very friendly and explained very clearly what she needed me to do during my X-ray. In and out within 15 minutes!

The new nurse is caring and loving I'm in love with doctor she make every visit specialread more

April 16 visited AFC. Was greeted by Melissa at front desk with a smile and ready to help with…read morewhatever is needed. Tiffany, nurse practitioner & Katie, medical assistant were kind and caring , the kind of care you really appreciate especially when you are experiencing pain. Sam, the xray technician was great, answered all my questions and explained everything. I was well taken care of for sure. I went back for a self imposed follow-up to make sure there was nothing else to be done and to be checked out and that was on Wed, April 22. Another Melissa who is a care giver whom I have dealt with in the past reviewed everything, answered my questions with no rushing. There is a fantastic group of people at this Spring Hill AFC and i feel comfortable in knowing they really do care! Bless you all!

When I walked in there wasn't anyone there in the waiting room. The clinic looked clean and has a…read moregood environment. You have to scan a QR code to complete check in paperwork which was fast to do. The most we waited was 10 mins before being seen. This urgent care does do RSV testing for kids. The nurse was super friendly and knew how to talk to my niece and made her feel comfortable and not scared. She even took us in the room where there was a TV and put Bluey on for her. When they did the testing for RSV. She swapped very gently and even did a really good method for her to not feel the swab going in deep into her nose. The doctor was amazing and knew all the right words to say. Overall my experience here was great and I would come back here for any urgent care visits.

lovely waiting area. short wait times. great care. Listened to me and responded to my need.read more

I had an excellent experience at TGH Urgent Care powered by Fast Track in Wesley Chapel. From the…read moremoment I walked in, everyone was welcoming, kind, and professional. A special thank you to the triage nurse, who was compassionate, thorough, and immediately put me at ease. The attending physician had an outstanding bedside manner. She took the time to listen carefully, explained everything clearly, answered all of my questions, and made me feel heard and respected throughout my visit. The facility was clean, well-organized, and efficient without ever feeling rushed. It's reassuring to know there's an urgent care center that truly cares about its patients. I highly recommend TGH Urgent Care powered by Fast Track (Wesley Chapel) to anyone looking for prompt, compassionate, and high-quality medical care.