I was headed to purchase an item and I didn't have exact change. I went in and asked if they could…read morebreak $100 bill it took several minutes for them to figure out that there was a 10% surcharge on any change.

Would not let me purchase 3 rolls of quarters without having an account. Nice customer service for…read moreour community.

I've been banking here since 1989 and have had a real good customer experience with this bank!…read moreGreat service (tellers, bookkeeping, technical support, etc.), people and security! I also like their online banking system--useful features and good customer service. Their location is great too--close to home, Mariano's, and the restaurant strip on Route 14/Northwest Highway between Palatine Road and Hicks Road! I also noticed they've got a lot of older longtime customers who've been banking with them for centuries, so that was reassuring to see! I think the only area of improvement they need is to be open a little bit later on weekdays; some of us commute to the city and having to try and get to the bank before they close at 6 pm from the city, is not realistic nor helpful...sigh/groan! But other than that, I think I'll stay with them a while longer...

I would NOT recommend anyone to bank at Village Bank and Trust. The staff are very rude,…read moreunprofessional and hostile. Clearly, if this how the staff conduct themselves, then it just proves the management is the same. The teller are always clues about so many bank related topics, types of currency, bills, coins and accounts. A few tellers have said things like; I aint gonna do dhat.. or Na uh, noo! One of their teller couldn't even pronounce standard word, verbiage. Yes, that is an actually quote. I have been in the banking industry for 35 years and I have seen such a decline in the employees, lack of education and caliber, experience in banking or with the public, broken English. Not good at all.

This is literally the most inept financial institution alive. total lack of website functionality,…read moretech support is completely worthless..WORTHLESS. Yelp really needs to provide an option for zero stars or better yet negative stars. I am finally at my whits end. Closing my personal checking, personal savings, business banking and all my kids super saver accounts. Feels good to finally say that.

This is a great local bank. I have my business account with them, and their customer service rivals…read morebigger banks. They only lack some of the new technology bigger banks have such as making deposits with a photo of a check.

We are a small local business that has used this bank for years and never had any issues or…read moreproblems. Their customer service is awesome and they helped us get the Payroll Protection Loan quickly when the larger banks couldn't help the small businesses out as fast. We have and continue to recommend this bank to all our friends.

Been with the Wintrust network of banks for a few years now. I started in Chicago with Wintrust and…read morethen floated my accounts over to Palatine Bank & Trust. This isn't really the banks fault as much as it's a corporate issue / computer structure issue. Whenever I want to transact business inside I have to get Northshore Bank paperwork filled out. It adds on a minute or two of bureaucracy. I could open new and local accounts but it's a very hard task to do with direct deposit from the government. Changing government direct deposit is beyond a headache and beyond bureaucracy clogged. So I just keep using my accounts as extended network. The bankers at PB&T don't care. The PB&T bankers are some of the best people in the community. They are an always welcoming and friendly staff and always engage in the community, even if that engagement is something as simple as letting someone with anxieties about the COVID pandemic talk it out for a few minutes over the bureaucracy of a transaction. There's banks I've been to that have personnel who are cold, unwilling to talk and just want to get business done and shove the next person up to the window. There's banks that have gotten so impersonal that you walk in stick your card in a reader punch your PIN and then the "teller" gives you your money or deposits things. I won't mention the competitor name but they're a national big box bank and frankly I feel like ALL of the big box banks have gotten to a point of fully objectifying clients and treating them like nothing more than walking bags of money to transact with. PB&T some of the bankers recognize me when I walk in and greet me, other times I meet a new banker and make a new connection. But those connections only become stronger. PB&T is truly a bank that makes every effort to connect with clients, support them and overall be a friend to the client rather than just a bank. I can't say this about any other bank, historically Harris Bank pre merger had this kind of connection but since the merge they too have gone to big box bank psychology. There are few banks in the world that a person can comfortably say one of my friends happens to be my bank branch. This is one of them. I strongly recommend you move to PB&T if you are banking elsewhere. Not only is PB&T a truly client oriented bank but the entire Wintrust network puts the client first. I had an overdraft happen, I fixed it the same day and they didn't charge me a dime. I had an overdraft happen at my previous bank fixed it the same day and still got charged $45 AND got told I couldn't get a reversal done even though I fixed it the day of the overdraft. I could go on and on with reasons for you to bank with PB&T but I think the best way for you to see the bank in action is to drop in and see for yourself.

I have been a customer at this bank for at least 15 years. The personal service is the best.read more