I'm not sure Libertyville bank and trust wants to keep…read morecustomers we have been trying to resolve an issue on an electronic transfer they stated we never made a transfer. I just reviewed My bank statements and what a surprise I found the transaction made. I have asked a senior manager to call me. The last time I requested a call Back I never got one. When I made my last call the statement was at the end of the call we will have you complete a survey That never happened. We have been with the bank for over 40 years and unless we get a response we will move all our accounts to another bank.

I have banked here since I can remember. This bank up until the past year or two had such a great…read morefamily feel. Recently, things have completely changed. There is a fee to do anything. 5 steps to make a change or do a wire. Usually to do anything I have to talk to 4 different people to get it done. I really loved this bank, but now I don't recommend it to anyone. Wintrust as it seems to me has taken tons more control. There are also 3 steps behind on the technology side. The app crashes all the time, and the entire banking process is delayed. I do not recommend this bank to anyone anymore. I'll be trying Chase or PNC in Libertyville from now on. I gave two stars because of its history I had with it and for Libertyville there are plenty of locations.

They were bought out by Wintrust a few years ago. They are not a neighborhood bank, as much as…read morethey try to convince you that they are. The employees are rude, condescending and incompetent. I went to this location to pay my property tax installment, with cash. They made me write my name, social security number and occupation on a blank sheet of paper. They just pulled one from a printer or a pile. I told them I never had to do this before when paying taxes but more importantly they shouldn't be asking me to write down my social security number at all, especially on a blank piece of paper. They really were just making things up. I complained and told them I was simply paying my taxes. They said this was a new requirement for them, mandated by the county (Lake County), and that this would be the case if I ever went to pay my taxes at the county building, too. That is a lie. You know how I know...cause I had just paid the previous installment in cash, at the County building, and, again, four times since then, with no questions, no problems, no made up rules. This bank is lousy. This is not the Liberty Bank and Trust of old. It's garbage. Auto rates are lousy. Mortgage rates are lousy. Counting change here is a problem. Website was 'upgraded; and ruined. Everything here is a problem. They are self-serving, lazy, incompetent tyrants working for a large corporate 'bank'.

this is the WORST BANK in the HISTORY OF BANKS. I called before I left for my trip to preface them…read morethat I was going out of the country and they WROTE IT IN MY NOTES. then they have since canceled my card 5 SEPARATE TIMES SINCE IVE BEEN IN EUROPE FOR TWO WEEKS. I am never returning to this bank once they finally get my card to WORK WHILE IM HERE. actually the worst experience and is daily ruining my trip.

Not many customers were in this branch one morning and so I walked up to the teller and they helped…read morewith my deposit. The transaction was quick, they were friendly, and I was back in my car in under five minutes. Chase has a very large parking lot in comparison to the number of customers. If you have shopping to do on Milwaukee Avenue, this is a great place to park instead of the busy street.

The service is really slow, no one seems to know what they are doing! I went to the branch in…read moreLibertyville on Cook avenue! I think I'll will just try another branch and see how they do, since there are so many branches in the area!

For the most part, this back is great. I just wish they had better hours. 9-5 doesn't really work…read morefor people who work 9-5. Not that I normally notice, I just had some cash to deposit and found it hard to get to the bank to do so.

Poor personal banker customer relations at this location. Went in the location the personal banker…read morewalked right by, did not even acknowledge a customers presence . Will be closing accounts.

BCU has vastly updated over the past six years. They are especially concerned with account…read moresecurity. I speak from experience. I was skimmed once, and had a scam. Both times, BCU was not merely helpful, but hand-held me through the process (shout out to Lizette!). New debit and credit cards were issued promptly, and my account was completely revamped in a matter of minutes once my identity was established and fraud located. One of the incidents had a perpetrator using my account number in the UK, very dark Internet. So yes, BCU is very up and present on security and account safety. BCU *WILL* help customers afflicted with fraud as quickly as possible, and very efficiently. BCU has changed their app for the better, as well. In six years, the app has gone from bare bones basic, to the ability to lock one's card then unlock it with ease, let BCU know travel plans, and open new sub-accounts all with a click. Still not a fan of Zelle, but that's just a service BCU offers. BCU does not actually control Zelle. Other than that, become a customer with confidence! BCU will take good care of you, and your money.

I recently got a checking's account through BCU. I actually started to set up the account online…read moreand went to the branch in Gurnee to deposit the money. The lady that help me was attentive and she also suggested different options for accounts that would benefit me. I believe her name was Rocio she did a great job. I would recommend BCU to anyone.

Super friendly and personable staff. The remember my name and they are always efficient in taking…read morecare of me. Highly recommend over the large national banks.

Went in to do a simple CD rate renewal. No one was available to even greet us and ask us what we…read moreneeded. No one even bothered to even acknowledge us. We went to the teller area to tell them we needed some help and maybe fifteen minutes later someone came out and acknowledged us and help us. Not very good customer service!

It's the best service neighborhood bank I've been to! My bank representative, Arturo is very…read morepatient to my needs at the bank! I truly would recommend this bank to anyone who lives close by!

It's so weird to not have drive thru tellers at a bank…read more That said, the tellers I worked with inside were friendly and engaging. The patron who was in before me was sharing her life story with one of the tellers and the teller was patient and accommodating since there was no one else in line. I'd come back for my banking needs, but BoA needs to work on providing options for people who may need to stick to drive thru.

Worst bank EVER! Got 6,000 stolen from my account and Bank of America won't do anything! Do NOT DO…read moreBUSINESS WITH BOA

Jan and her team are absolutely amazing. Being a first time homeowner it was a very scary process…read moreand Jan and her team walked us through every step. She is so knowledgeable but also so personable. By day two she was practically family. We have three small children and she was always so kind, with all the interruptions and chaos. It was wonderful to work with someone so family oriented. She also walked us through any questions and concerns along the way. Jessica and Daniela are on her team and they are very organized and intelligent ladies who know their jobs. They fought for us until we signed the last paper and we wouldn't go through anyone else.

I have used Jan and her team several times for personal home financing as well as re-financing and…read moreI could not be more pleased with the experience. I always refer my buyer clients to her and she always makes the process easy for them. I'm so thankful to have someone solid in the business to refer to. I know my clients are in great hands with Jan and Diamond Residential Mortgage.

Brenda A. was incredibly helpful and patient with my dad. Overall, wonderful experience.read more

excellent customer service at vernon hills location, great location, friendly staff! Always there…read moreto assist with any questions.