I love UBCCU! I was shopping around for an auto loan and the first time I called, I spoke with a…read morelady name Savannah. I was immediately put off by her attitude. She was very unfriendly and harsh. She sounded irritated to answer my questions and I was eager to get off the phone call and continue my search, as her customer service was horrific. However, after I had done some research, I decided that UBCCU had the best rates, and decided to call again. I was then greeted by a friendly, perky woman named Hannah. Hannah answered all of my questions and even provided some additional education, and I really felt like she was looking out for my best financial interests, and she was just really nice to speak with! After discussing my options, I decided on the perfect loan for the car I wanted. Great rate, and low monthly payments. Hannah is easy to get into contact with and always seems excited to hear from me. If you're ever in need of a loan, call UBCCU and ask for her. My experience with UBCCU has been great since I got my new car. Online banking is easy, I can call Hannah with any questions, and my new car is awesome! 5 stars, highly recommend. Thank you Hannah for making a great impression on me after a not so great impression by the first lady.

From the owner: The mission of United Bay Community Credit Union is to be our members' primary financial…read moreinstitution, providing them with quality, confidential, professional and personal service, while maintaining a sound and stable credit union. We offer a wide variety of loan products; Auto Loans, Mortgage and Home Loans, Signature Loans, Visas, and More. Low loan rates and flexible terms means we can work within your budget, even if you don't have the best credit.

I stopped using them and moved my money to a credit union recently. I had been with Fifth-Third for…read moreat least 20 years. There are many reasons I left, but here are the top ones: 1) Fifth Third is pulling out of small towns in SW Michigan, leaving only an ATM behind, if that. 2) At the branches I use, there's constant turnover of the tellers. To me, that means they're not paid or treated very well. 3) Corporate spends LOTS of $$ on political lobbying in Washington and Lansing. Also contributes mostly to candidates from one political party. More info here: https://www.goodsuniteus.com/company/-LX7m62CV0FgpX6TgkLv Other than encouraging people to vote, I believe businesses should stay OUT of partisan politics. Regular voters should have the most influence in our capitals, not corporate interests. Credit unions are typically not involved in politics. CUs serve their members, not stockholders. PLEASE NOTE: Customer facing employees were *not* the problem here. My issues with this bank go way up the chain of command. Also, I am not now nor have I ever been a Fifth Third Bank employee. Nor has anyone in my immediate or extended family.

Too many issues to list. Bill pay not sent in same town till…read morea month later Husband deceased, all documents given to bank twice, but mortgage still has his name on it 4 years later. I had to threaten them to take my 48k out. They actually told me to provide all documents for a THIRD TIME. INSTEAD I SAID NO, YOU CAN WIRE THE MONEY TO MY MAIN BANK. THEY WILL WIRE YOU THE MORTGAGE PAYMENT! I don't know what happened to them, it's sad

We have accounts with several banks and receive (or have received) other bank services (e.g.,…read moresecurity boxes, refinancing mortgages) through several more. We like this one best. And this branch, with its central location in town, is the one we prefer.

This location has a fantastic staff of tellers, and managers to serve the members…read more Very competent team proud to be a member.

Here is a new post about Fifth Third. I am even less enchanted with them than I was when I moved…read morehere in 2015. At least the people in the branch were nice and, sometimes helpful. This place is like a Temu Purchase. Not worth what they charge, no customer service, you can hardly even get anybody on the 800 number, and if you want to chat, it's going to be the AI for you. I'm done with this

I've maintained a banking relationship with Fifth Third Bank in Three Rivers Michigan since they…read moreacquired my previous bank, Old Kent bank, in 1988. I've financed multiple cars, homes and properties throughout this relationship and maintained good standing and positive credit history over decades, and throughout this entire relationship. Recently I tried to refinance one of my properties and encountered a very negative experience that must be shared as a horrible example of effective customer care, service and retention. I believe it is driven by race and I feel this interaction is discriminatory in nature. I was denied a refinance despite my positive banking history and excellent credit rating. I was also spoken to in a condescending and disrespectful manner by the loan agent. As a Black man who has been a pillar of his community for decades, I am upset and disgusted by this situation/behavior. I wholeheartedly denounce how my business has been handled as a longtime, loyal and credit-worthy customer. Fifth Third Bank needs to reassess their approach to customer care and service in this community!

A new employee of ours--an 8+ year member--was approved for a loan pending income verification. She…read morehad not even set up direct deposit yet and simply provided paycheck stubs generated through our payroll system. Instead of contacting the employer to verify (which would have resolved everything quickly), she was accused of submitting "fake" paycheck stubs, told she might need a lawyer, and the loan was denied. The situation escalated unnecessarily and caused her significant fear and stress. For context, she has been with us about a month at a $120,000 salary, and previously worked 18 years at her former employer, earning $195,000 on her most recent W-2, which she offered to provide. I emailed the CEO directly to ensure this didn't happen again to her or to other employees who bank there. There was no response. We are a small Kalamazoo-based company that employs caregivers serving veterans (through VA programs) and elderly clients so they can live safely at home. Because of how this was handled and the lack of follow-up, we have reviewed our payroll relationships and identified 31 of our 128 employees who currently have direct deposits going to this institution. To top it off, one of their branch offices came to one of our employee meetings about a year ago to offer their services, which is why we have a large number of employees banking there. Based on this experience, we are moving away from sending payroll direct deposits there and recommending our team consider other banking options. We expected due diligence, professionalism, and communication--none of which were provided.

This credit union has always been helpful to me. They're more then willing to help with any problem…read moreyou may have. I lost a debit card once and they were able to make me a new one right there at the branch in around ten minutes. I've also had an auto loan, and they were easy to work with.