People at the bank are nice and have been helpful, but do not rely on bill pay to pay as you…read moredesire. The system will indicate it is sending something electronically and then send it as a check, only telling you after the fact. This means your payment may not, and most likely will not, be received on time. Additionally, even when a stop payment is in place, the amount will still show as deducted from your account. So after you do a direct pull from the creditor so that the money is received on time, double the amount you paid will show as being withdrawn from your account. This did not happen until the switch to .bank and a different vendor was put in place for bill pay. Please fix this FNB because it is much better to handle bill pay in one place than it is to have every creditor have access to one's bank account information for direct pulls.

Local, professional and understands the needs of a small business and individual. Tellers here are…read moreknowledgeable, friendly and efficient. Ms. Edwards , thank you for everything, we are blessed to have you working with us.

Efficiency matters a lot when you're running a business, and I truly appreciate how smooth they…read moremake every visit. They're always courteous, organized, and respectful of my time. It makes a big difference.

I love UBCCU! I was shopping around for an auto loan and the first time I called, I spoke with a…read morelady name Savannah. I was immediately put off by her attitude. She was very unfriendly and harsh. She sounded irritated to answer my questions and I was eager to get off the phone call and continue my search, as her customer service was horrific. However, after I had done some research, I decided that UBCCU had the best rates, and decided to call again. I was then greeted by a friendly, perky woman named Hannah. Hannah answered all of my questions and even provided some additional education, and I really felt like she was looking out for my best financial interests, and she was just really nice to speak with! After discussing my options, I decided on the perfect loan for the car I wanted. Great rate, and low monthly payments. Hannah is easy to get into contact with and always seems excited to hear from me. If you're ever in need of a loan, call UBCCU and ask for her. My experience with UBCCU has been great since I got my new car. Online banking is easy, I can call Hannah with any questions, and my new car is awesome! 5 stars, highly recommend. Thank you Hannah for making a great impression on me after a not so great impression by the first lady.

I've been really pleased with my experience here. I truly feel like I now understand what my…read moreinsurance is how important it is to have the right coverages. The team is absolutely amazing and I love that I can call and speak to a real person, not a 1800 number. Thanks Duncan Agency for being the best! :)

These folks take the time to make sure you understand your coverage. It is reassuring talking to an…read moreagency that actually cares about their customers and doesn't treat you like another number.

Amazing service ! Wendi Traxler and Carrie Boley fought hard to make sure our loan was approved!…read moreI'm almost positive it wouldn't have gone through if it wasn't for the attention to detail and hard work put in by these two amazing women . If your a first time home buyer or this is your last dream house ... Prime lending is the way to go . Ask for Wendi ! She is amazing ! Thanks again Wendi !

Amazing dedicated staff working to meet the customers' needs and make the mortgage process as…read moresmooth as possible!

Was a customer there. dropped off 2 loan payments in the Night Drop at the Portage, MI location on…read moreCreekside Dr in a sealed envelope. Received an email 2 weeks later saying our payments were late, called the Branch to be told that the envelope was taken out of the Vault that morning and logged in. the payments were never made, the envelope and the checks disappeared. Spoke with the branch and they searched everywhere for those items and could never find them anyplace. I contacted the President of the Bank as this is incredibly disturbing that a clients checks can be pulled out of the dual control vault and then disappear. He agreed, and said would launch an investigation. 5 weeks later I call him back and he says, nope. Didn't find anything... As a loan customer there, I am very concerned with the security of the bank. If they can lose 2 payments from a dual control night drop... what else can they loose or do incorrectly?? Needless to say, closed out our deposit accounts as of now.. not any confidence in this bank. Warn others to take caution if banking there.

Very friendly staff. Their call line is fantastic to use. Great follow through with any concerns…read moreyou may have. Been banking with them since 1986

It is hard to convey how fortunate and grateful my wife and I are in having found the incredible…read moreteam of people at Zhang Financial. Over my 45 years of investing, first via company managed 401K's, then by "retail" financial "advisors" of my choosing I reached out to Charles Zhang about 4 yrs. ago. After an initial call with Charles and his wife Lynn Chen-Zhang, they agreed to take us on as clients. Their team offers an outstanding balanced and complex understanding of the financial market's, strategizing of our personal goals and financial position and most of all a very empathetic, personal and introspective interaction with both my wife and myself. I swear, my wife and I turn to each other after every quarterly account review in disbelief at how incredibly fortunate we are to have their good and active counsel with our life nest egg. What a team! Thank you All! Charles Zhang has been ranked #1 in the nation on Barron's list of America's Top 100 Independent Wealth Advisors for 2024. This is the third year that he has been ranked #1; he previously received the distinction in 2023 and 2021*. He is currently the highest-ranking NAPFA-Registered Fee-Only Financial Advisor on the list.*. And has been named the #1 Financial Advisor in Michigan by Barron's for the past 13 consecutive years beginning in 2013 through 2025.* Lynn Chen-Zhang has been recognized as one of the nation's Top 100 Women Financial Advisors and #1 Female Financial Advisor in Michigan in 2014*.

After using for over 40 years a well known large advisement firm, I switched to Zhang after reading…read moretheir excellent reviews and top ratings in Forbes and Barrons. So glad I did. Besides having a set fee withdrawn quarterly, they use the Schwab platform and their well diversified investments outperform all their benchmarks. David Marshall CPA and Kyle Mack CFP, our advisors, always get back with answers to our questions in a timely manner. So happy to be a client of this firm and its wonderful advisors.

I enjoy coming to approved cash the people here make you feel like family then a customer they go…read morebeyond to help you feel comfortable getting a loan. April is a very warm hearted person always there to answer any questions you have and will explain to you the way things go as far as getting a loan she's awesome I would refer everyone in need of a loan approved cash is the way. Sincerely a happy customer