I was extremely disappointed with the service from here. It's been three weeks and I'm still…read morewaiting for a call. I was quoted one price, told another after I signed and left credit card info for payment. I was told they did not have all the information. I dropped off a copy of their paperwork so they can compare to what they showed now, with the higher premium and Jeff flat out lied to me and said they never had a member in my household as a driver. Good thing I made a copy as I had a feeling and said look that page, they are listed. I wished Jeff would have owned up to incorrectly quoting a policy rather than making excuses! I will NEVER do business with him!

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As a Michigan native, I love the diversity of Portage and our local community. My staff and I are passionate about working with customers to assist in the insurance decisions that matter most to them.

Christa was amazing. She explained everything completely, and I was able to get my auto insurance…read moreat a reasonable price. I would definitely recommend them to anyone looking for auto insurance.

From the owner: At Kalamazoo Insurance, your peace of mind comes first. We are a veteran-owned, locally run…read moreindependent insurance agency in Kalamazoo, MI, serving clients across Michigan. Unlike big-box companies, we work with multiple top-rated carriers to give you real choices, clear guidance, and coverage tailored to your needs. Whether you’re protecting your home, car, family, or business, our goal is to make insurance simple, understandable, and stress-free. We take the time to answer your questions, explain your options, and recommend solutions that fit your life. Call us at (269) 978-6100 or visit kzooinsuranceagency.com to get started.

2024-We had a wonderful experience with Amee. Kind and helpful service…read more 2025- An update, my kiddo unfortunately had a small fender bender. State Farm and Jordon with Ken Rose's office have been AMAZING throughout the entire claims process! They have followed up every step of the way, recognize my voice when they reach out and have expressed kindness and care each time I have spoken with them. Wow, to be treated with kindness and humanity in this day and age is such a positive experience apart from other insurance companies. I'm truly impressed and extremely happy with my choice in working with this agency! Thank you for your outstanding care!

After moving from California to the Kalamazoo area, I needed a new car and motorcycle insurance for…read moremy family. Justin W. from Ken Rose State Farm is absolutely the best! He was very patient and sounded like he LOVED HIS JOB! I think I can say that most customers are more willing to hire a company when they hear a happy and energized agent who is making the sale. Unlike most agents you hear over the phone who sounds like they just want to go home. He patiently talked me through all my options and helped me select the policy that fit me the best. Best experience ever!

Great customer service, & staff, lower rates, and excellent coverage. We were so glad they were…read morereferred to us!

Awesome agents, this agency goes through multiple companies to get the best rate and great coverage.read more

I owned an insurance agency for over 20 years, until just a few years ago I had to medically…read moreretire, and almost didn't make it. It was "relationships" the actual person(s), employees, business owners that was important in my office. I guess things are different for this agency's employee base or at least Bill Shearer. Every conversation we had, whether written, oral or using technology, Bill's point he was driving home was not getting me a better insurance company (the 1 he did quote had been recently downgraded to a bbb financial rating -not optimal and the company rep who tried to answer my question about the rating didn't even know they were downgraded),k but what he could get .....and in his last email to me, he basically said: sign the agent of record letter and I can help you - if not, good luck. I HAD SIGNED 2 AOR's one made by me, the other he sent me electroncally, I signed and sent it, "he never got it." I'll tell you more about that day later.... Now I started my conversation after filling out their online form for a quote, what had happened that made me retire, that I knew their agency has a good reputation for service and how I came to that conclusion - which was why I was calling, after 23 years of being with another agency, it was time to shop agencies. Let me be clear, I am kind of a needy client, but there are reasons for that and because I know the industry. I had a coverage question ( I have cognitive issues now, so sometimes it's mot easy for me to understand things or have to relearn things) he explained it to me and almost made me feel stupid, because I had to ask again later - partly because of a difference in information I recieved from another carrier. He basically said: hey I told you that already...ok let's set an appointment which we never met because of issues with me, but also because of circumstances out of my control. .so here goes. I had rescheduled one meeting and was getting ready to meet Bill, but I didn't like his focus on commission and I wanted to wait till I had both renewals in my hand. So I called Bill told him what I wanted - he still wanted to meet and "get that agent of Record signed?" Ugh! Got to have it by the end of today or we'll have to wait a year".Ugh! OK, I'll get going. I go out in the garage, my tire was flat. Now I have Parkinsons and a disabled vet (which BIll knew) and while having great dificulty getting the lugs off - all but one and it broke my wrench. I called Bill to let him know I was going to have to call for assistance, which didn't come till later. I recieved at least 3 emails and a telephone call, basically telling me I have to the end of TUESDAY - that day or he couldn't help me this year (likeI'd go back). After the crew changed the tire, I thought about it and well be forgiving Robin...so I signed it and sent his electronic form/signature back to him. Left him an email telling him this, then later I left a message saying that I wanted to wait, until I had both renewals and this is what I got back: "I'm sure you tried to send it Wednesday but it wasn't completed properly or it wasn't submitted properly as I never received it nor is it completed when I go back into Formstack and check on it. I'm sorry this didn't work for you as I tried several different times and options to try and help you. Again, it's not that I CAN'T WAIT it's that these companies require at least 15 days to get an AOR changed over to a new agency and it's every company we have that require this. Today is the LAST day to get the AOR in as it would be exactly 15 days, so if you can complete it today, then great but if not, the company will not allow me to do an AOR for the auto as we won't have the 15 day window that they require." I" wish you the best as well and again I'm sorry if we can't complete this today as I tried all I could do to help you!" Issue 1: that's ok Bill I'm fine and the truck got fixed. Issue 2: Do you hear the Hey stupid?? Issue 3: You notice he says: "ITS NOT that I can't wait..." what I would have said was:' Hey, how'd it go after we hung up, you ok, truck ok? We can do this anyway you want, we can go with another company or go with the same company, I'll ask fora commission exception PARTICULARY because they have caused the problem by not getting your renewal out timely. Dana Nulty used to run a tight ship; I worked for Nulty as a carrier rep, maybe Dana's no longer there. I am going to copy this to the Operations Manager Ms. Tatum Culhane. IF YOU WORK WITH THEM BEWARE what the rep's focus is, let the buyer beware. Please forgive the typo's its very hard for me to type

From the owner: At Nulty Insurance, we seek to provide an experience for a client when they purchase insurance, not…read morejust a one-time transaction. Because we're always looking for creative solutions, we're able to provide something for everyone -- whether they're looking to protect personal property, take care of their employees, or insure their business. To do it, we offer amazing customer service and cutting edge technology in a fun, friendly atmosphere. Our clients know from the very beginning that we'll work hard for them and that we care about them, not as another number in a ledger, but as a partner. We understand that relationships are built by people and we're not afraid to show that we're fun and friendly.

First, I'm shouting out , Krista Asher. She was so helpful and kind, she answered all of my…read morequestions. Found me exactly what I needed. Great customer service.. 5 stars all day from me.

From the owner: I can help take away the confusion!…read more Dorothy Endres has been involved in the insurance and health care arena for over 30 years. She has held executive management positions at several health related major corporations in Michigan. She started her own Insurance Agency, specializing in Medicare Supplement insurance when it became apparent that this insurance was badly needed and poorly understood.

Home insurance claims are a joke with this company, beens months since a tree has fallen on my home…read moreand they send unexperienced adjusters to then a person out in lansing that has hopped from one job to another quicker then I change my newly born son. If I could have given zero stars I would. Timothy jarboe hope you see this you're lazy and a joke for a claim handler.

People who say that auto owners is not a good company to go to because they get screw is wrong…read more Auto Owners Insurance Company is one of the best insurance company you can go to in Michigan. I got my claim approved within 3 days and got my car into a repair shop within a week. Thank you so much Auto Owners Insurance Company for being very wonderful company for me I will definitely recommend you guys to any of my friends and family. I am a very satisfied customer and will stay there with our orders no matter what! Depending on your insurance coverage you will definitely get a full size car or car from your liking for rental service.