I see they've removed my review from September 2020. I wonder how they managed that. I'll try to make a long story short. Zak K's review from 4/30/2021 is pretty accurate to start! For 5 months this management company had wrongful fines on my account and I owned two condos in the HOA. They had an attorney to a $70 trac search on both and they would not answer my question if I had owned 10 properties if they'd trac search all 10, they knew I owned the property, the Board lady president was intimately involved with these people and she's a stubborn brat tool. Does not listen to logic. I had to get an attorney involved after 4 months of trying to explain and asking them to remove fines from my account, guess what they were: Advocate hired an attorney to review the review I left for them here! Then put it on my account! I finally got it removed but guess who probably paid it, the Farnswood Condominiums HOA, can you say embezzlement, wrongful use of other people's funds, crooked. In addition to that they had over $400 for garbage fines that were not even my address! and it had the owner's name Cathy G on it, they would not remove the fees even after several conversations or attempts I had with them, why? Look at the pictures and dates they tried to force me to pay these before it was cleared up or found out. They owe one of my past tenants $50 because they took the check for a landscaping fine they issues in December 2020 after it had snowed. I was on the Board, we don't send fines for outdoor maintenance or landscaping in the winter. Another highly ignorant feat by Advocate Property Management. So Advocate held the check for 3 months, then deposited it after having told my tenant they didn't have it. They owe my tenant $50 refund because the fines were satisfied at closing and Advocate still hasn't issued it. Another fine they sent me was for a dog off leash from a tenant, the dog was not even their dog! $100 fine of which they said they would remove if I paid the [wrongful] legal fees. Extortion. Advocate 'sold' us on their customer online portal. They don't update it! False advertising and entrapment to hook, line, sinker HOA communities. This management company will not enforce rules, the first review I had here that they removed somehow stated how they would not record a violation when I followed all rules of filling out the report according to Rules and Regulations "All violations must be submitted in writing to the property management office." and they would not allow an anonymous report so that if you get a violation you may ask to know who your accuser is, is that safe or open them to lawsuits? They send violations without having been followed with this rule of being submitted in writing. They also charged a late fee when it was not justified. I was on the Board, you only charge late fees on past due HOA dues, not fines, attorney fees, other... They issued a correction and apology for that also. This place is horribly unorganized and unprofessional. After selling my condos, Advocate continued to send me mail and after I closed my account out they even sent me a 'courtesy reminder' of my fines. They were paid at closing you ignorant imbeciles. The right hand doesn't know what the left hand is doing and it's costing the HOA money as they make the mistakes like this. If someone starts a class action lawsuit against them then let me know, I've been in touch with attorneys about filing small claims against them and we are about to move forward. Read all the 1 star reviews, this is not even half of my problems with this ignorant, incompetent and crooked business. The other 1 star reviews will fill you in more. Do not use them, high turn over rate for employees also or maybe they just kept throwing new managers at my HOA. Update May 12, 2021: Daniel, the owner of APM, now has stated a defamation of character against me with LIES about 50 online posts about his business. Clean up your act dude. The best business is Honest business. Want good reviews then do good business practices. All my comments are true and correct personal experiences with this company. His comment to my review is another proof of bad character. read more

The Linden Woods Condominium Community in Aurora, Illinois 60505, currently has several newly elected Board Members guided by Advocate Property Management Manager Ms. Diana Vlad. Ms. Vlad brings a refreshing positive property management style to our condominium Board and Home Owners Association. Ms. Vlad has lead the way in helping Our Board Members to bring structure and consistency to our condominium community. She has helped to assist in our drafting of our community declarations, rules, regulations; she has helped to govern certain behaviors intended to help maintain a visually appealing neighborhood community, while helping to protect the property values, such as landscaping, home maintenance requirements. Not only does Ms. Vlad help maintain a visually appealing neighborhood, she assists with monitoring our community activities such as hearing complaints from our homeowners, investigating and resolving Board Member and Owner's issues and concerns. Ms. Vlad handles herself professionally when involved with mediation of vendor contracts, various kinds of disputes and conflicts between neighbors in the community. Ms. Vlad has work directly with the Linden Woods Board Members to inspire and keep us uplifted and motivated. Ms. Vlad always keeps a positive listening ear to assist when needed. Pamela Bennett Linden Woods Condominium Board Member read more

I live in a condo and for the last few years we've had Advocate Property Management Naperville manage our property. The property manager, Toni Stanczyk, is superb and Shirley Pitsenbarger, who works with Toni in the office, is also wonderful and very pleasant. They are both very helpful & a joy to deal with. This past fall I had some medical issues & required a temporary handicap space. Toni had a reserved spot for me within a day. Recently I needed the temporary space to become permanent & asked if she could get the space relocated to be closer to my unit Toni listened to my concerns & was instrumental in getting the board members to approve the location change of the space. Toni is absolutely wonderful to work with and really good at her job. She always returns phone calls and emails & consistently follows through with the things she says she will do. Those are great qualities to have, especially when you need help with something! She is extremely knowledgeable in property management, has great ideas, & is up-to-date with IL laws. Both Toni & Shirley are real assets to APM-Naperville & I hope they will be with our condo complex for many years to come. Debbie B read more

Hi Tori, This is Prabhakar Gumidyala, 404 Lakeview Cir. Bolingbrook. I attended your Board Meetings and will attend in future. Specially, I want to thank Susan, property Manager, who solved my water problem within in a week from the date I communicated to her and I got refund amount around $300.00(credit). I tried to resolve my water bill problem by myself but failed to get positive results. I was lucky in attending Board meeting, in that meeting, I met Susan. She resolved my problem in a week. I want to say few things here. They are----------(based on my observation)....... 1. Your Property Manager, Susan is very good person. Good listener. 2. Replies to members questions in a such a manner they understand it and provide solutions to their questions. 3. Very friendly and smiley face. Smiling goes long way. 4. Extends help. That means she has very kind heart. 5. She is a big asset to the Management. 6. She deserves credit for smooth running of your Association. 7. Finally, I want to say that she has best Manager's Like qualities. It is my pleasure to write this note. If you need any thing let me know, please. Thank you Prabhakar Gumidyala read more

Our Townhome Assoc. hired several management companies before finding Advocate. Their service has been very responsive to our needs. We had a property manager that was not doing her job properly for us. We contacted Advocate Management with our concerns. The manager was removed and we were immediately assigned our former manager. An audible sigh of relief was heard throughout our complex - Marsha Nolan is the BEST. Available; responsive ( quickly); knowledgeable of the laws; locally oriented in hiring competent vendors who are also competitive; friendly and tactful. In other words, overall we are pleased with Advocate whom we have used the last several years. No company is perfect, but when faced with a complaint, Advocate has been responsive. read more

I am a board member for a small condo association in Naperville. I would say that Advocate Property Management has been a very good partner for our condo association. In particular, for about the past year, we have been working with Diana at Advocate, who has been a terrific property manager for us. Diana is very attentive to details, responds quickly to any issues or concerns raised by the board or owners, and has been invaluable in helping the board meet objectives and stay in compliance with the various regulations which apply to our association. I would recommend Advocate for the management of homeowner and condo associations in the area, and in particular, I would recommend Diana, who is an excellent property manager. read more

Advocate Property Management has provided AMAZING service to our Condo. Association. Diana who handles our account at Advocate has gone above and beyond the call to assist our Board with our property. She responds to our calls and emails expeditiously while providing valuable information and advice from improving time management of our HOA meetings to encouraging us on learning more on how we could be our best in serving our Condo. Association. Advocate provides monthly educational workshops for their clients which educates Association Board members on various board related topics. I am pleased with Advocate Property Management and Diana in managing our Association needs! read more

We are a landscape contractor that has been working along with Advocate Property Management for some time now. Our contact is Shirley Pitsenbarger. We have been dealing with property management companies for over 25 years and by far Shirley is at the top with vendor assistance. When we call with concerns, questions or comments Shirley is right on it with a quick response. Shirley puts forth the effort that makes us feel like we have great chemistry, therefore we can serve our customers better. Advocate Property Management should be proud to have Shirley on there team. If your looking to get things done right, ask for Shirley Pitsenbarger to help serve you! read more

Our condo association has been with APM for several years. We have had various reps working with our association over this time and they have always been very professional and supportive. Our current APM property rep is Darla Lourini. She has only worked with our association for a few months and is doing an excellent job. Not only is she great to work with but she is very effective, efficient and proactive. She is always up to date with our open issues and important items that need to be addressed. If anyone contacts APM with a problem Darla is very quick to respond and is excellent with follow up to make sure the issue is resolved. read more

Your Lisle Location: Your employee, Shirley, who handles Winston Hills Condos, is one of the rudest, miserable people I have ever dealt with. I am ready to purchase and absolutely will not purchase a Winston Hills condo strictly so I do not have to ever deal with her. She clearly hates her job just by the tone of her voice when she answers a call. The fact that your company allows someone clearly miserable in her job, to handle your accounts, says a lot about how you feel regarding your customers. She is not an asset to your company. Maybe you should look in to that. read more

I thought that this month's seminar on budget preparation was very informative and the usual interruptions from people asking a multitude of questions were kept to a minimum. The presenter was obviously well versed on the subject and gave attendees helpful suggestions as well as many topics to think about during our budget preparation for 2020. We picked up some good tips. I find the majority of the Advocate seminars very helpful as does my fellow attendee from our association. read more

Nick is our Community Association Manager for Advocate Property Management. He is professional and is able to respond to the questions and the needs of our association. Phone calls and emails are answered promptly whether it is a question or request for assistance with an issue. This has resulted in improved communication and in turn satisfaction for our community. As a board member I appreciate the educational seminars that you offer on a routine basis. read more

If we can give Advocate Property Management zero stars we wood. They should get negative stars as they are all bad! We've never dealt with such unprofessional management and terrible customer service which lacks basic rudimentary skills. We've had several manager changes over the years with no consistency! Dan Hormann and Karen Poncho makes promises and don't delivers which is why we are looking to make change from a small business to industry leader. read more

They should know better when it comes to state law regarding political signs on private property. The nazi HOA board members tried banning them before but were corrected. Here we are again. Commercial signs are not political signs and one original board member had to educate them last round of national elections. These clowns need to be sued for trying to take away ones First Amendment and for trying to interfere with the patriotic election process. read more

Do your property a HUGE service, DON'T HIRE ADVOCATE PROPERTY MGMT! I've lived in the Oaks of Green Trails for 26 years & they do NOTHING!!!! NO FOLLOW UP for the work the board hires them to make sure they are doing what they are hired for. Throw your $ out the door each month. I could go on & on. They hire a snow removal person who evidently plows at his measure, sometimes 8:00-9:00 his time. Really??? Don't hire them!!! . read more

Advocate Property Management addresses any concerns we have regarding our townhome and the association. I primarily speak with Shirley Pitsenbarger who is always extremely helpful in resolving any issues I may have. She is always professional and does her very best to help with my concerns. I have also dealt with Tony Stanczyk who is also professional and helpful in resolving issues/concerns. read more

Our Association has been with Advocate Property for 3 years and we are very satisfied with their performance. Diana Vlad, our property manager, is very attentive and responsive to our Association's needs. The addition of their new community web portal is a great asset to Board members and owners. This has proven to be a successful partnership and one that we hope to continue for years to come. read more

My review is directly reflecting my interactions with Ms. Shirley Pitsenbarger. She took quite some time out of her day, on multiple days, to assist me with getting a approval letter. She responded to every email and was efficient in everything she did. This is not the first time I've worked with and have been impressed with her. She is a great asset to Advocate Property Management. read more

Our community continues to prosper because of Advocate PM and its supporting management team. Shirley and Holly are two of the best I have interacted with. Shirley responds professional and timely on service orders and concerns. She's polite and does an extraordinary job. Holly is an outstanding PM that works to find the best services for our community. read more