Our family had a wonderful experience with this agency while caring for my dad during his…read moreAlzheimer's journey. From the early stages of his diagnosis until it was time for him to transition to memory care, they consistently provided compassionate, respectful, and reliable care. One of the things we appreciated most was their focus on helping my dad maintain his independence for as long as possible. They treated him with dignity at every stage, took the time to understand his needs, and adjusted their care as those needs changed over time. The caregivers were kind, professional, and dependable, and their support gave our family great peace of mind. They were also an important resource for us as we navigated difficult decisions and changes in my dad's care. We are very grateful for the role they played in helping my dad remain safely and comfortably at home longer than we thought might be possible. I would highly recommend this agency to any family looking for quality home care for a loved one.

After total ankle replacement surgery I was confined to bed with an elevated leg for most hours of…read morethe day for two to three weeks. I had help from my family for the first week but did not know much help I would need after that. At 84 and living alone in a house with many stairs, I anticipated needing some care. I called Alice after the first week, seeking help with a range of concerns - I could not easily ice the wound on my own. Cooking and even minimal housekeeping were. still impossible. Having support nearby when I began showering felt essential. Alice listened carefully to my needs and hopes and set up a caretaker beginning just two days later. I could not have been more satisfied, my helper was organized, efficient, and very responsive. I felt cared for, the house felt clean and well stocked, she cooked and cleaned up as needed with minimal direction. Highly recommend.

Andrew Slakey, the owner of Visiting Angels, came to our house to do an initial intake. He was very…read morepleasant, answered all our questions and met our needs. The two caregivers he sent at different times, LeSeanda and Laura B., were both great to be around and very helpful. Would use this service again and recommend it to others.

Andrew did everything he could to help get my family the right caregiver for my dad, and my dad is…read morepicky! My family is extremely grateful for the care that Andrew and his team had provided my dad and my family. We will be recommending them to anyone who needs an angel in their lives. Thank you, Andrew, Paolo, and all the caregivers that worked with my dad. Our gratitude is infinite.

Our family used FirstLight Home Care for about two months. Many of the caregivers who worked with…read moremy husband were kind and compassionate (shout out to Elite and Mechelle!)--this review is not about them. My issues lie with agency management. As my husband's care needs changed, we did not receive any reassessment or proactive involvement from management. Continuity between caregivers was very limited. I also saw that care documentation was inaccurate (e.g., marking things as done that were not done and things done that weren't documented). After discontinuing services, I took time to write several clear, detailed emails to the manager outlining specific concerns. But the responses I received left me feeling unheard. For that reason, I have not felt comfortable pursuing phone discussions. What was especially upsetting was the sense that responsibility for identifying care gaps appeared to rest largely on the ailing client and family. My husband was unwell, and I was managing work and other responsibilities -- which is why we hired an agency. In our view, agency management plays a key role in proactively ensuring quality of care. By analogy, a school principal does not wait for parent complaints before attending to student safety and educational quality. Since transitioning to AuCare, we have observed more direct managerial involvement. Their manager actually met with my husband directly (something that never happened with Firstlight) and offered helpful suggestions. Caregivers also demonstrate strong continuity, supported by accurate documentation practices and communication between staff. To top it off, Firstlight was so expensive. AuCare costs slightly less, and our experience has been better. I remain open to updating this review if management meaningfully addresses the concerns described above. Again, this review is not a reflection on individual caregivers. Our experience was shaped by gaps at the management and oversight level.

First Light has helped us with numerous patients that we have discharged back home. They are quite…read morecomprehensive with their services and we are happy with their results. The patients are well taken care of and happy with rates and care. Please refer your loved ones you will be happy.

We've been using Asian American Home Health on an as-needed basis for years, and I've been…read moreconsistently impressed with the quality of care and service provided by the entire team. From the case manager to the nurse, physical therapist, and occupational therapist, everyone has been professional and attentive. I am especially grateful for the occupational therapist, Joelle Lin. She is experienced, knowledgeable, and highly professional, and she genuinely cares about her patients' well-being. She is truly exceptional.

An update on our situation: We are fortunate to have had the opportunity to switch to a new…read morephysical therapist Dr. Xu, who is experienced with working with older adults, including people with dementia, and brings empathy, compassion, and practical advice to each session. Under PT Xu, Ben, Nurse Annie, and OT Debbie's professional guidance and instruction, my older family member has already been making remarkable progress and now can throw/kick balls/balloons, do sit-to-stands, sing & speak loudly, brush teeth, comb hair, and spends most of the day mentally & physically stimulated & engaged in activities rather than sleeping on the bed. Our older family member's progress would not have been possible without their expertise, support, and perseverance. Nurse Annie is incredibly compassionate, smart, and detail-oriented & improved our family member's lung function and bedsore treatment/prevention. Debbie & Ben are diligent and creative with their PT/OT approaches, tailoring it to each older adult's interests and abilities. Stephanie is meticulous in cleansing and taught us all sorts of techniques to more feasibly do regular cleanings. We are grateful for amazing and experienced healthcare personnel like Dr. Xu, Ben, Debbie, Stephanie, and Nurse Annie who go the extra mile to take care of their patients. Each visit from these staff members is filled with cheer and new learnings. Thank you for making a positive difference.

Jessica is fantastic! I had spent years trying to figure out the cause of my pain and within 3…read moremonths Jessica gave me the validation, confidence, and tools to address it. She is wonderful to work with and incredibly supportive throughout the process. I now don't experience pain and I know that if I ever do, I have a strategy to mitigate it. If you know you need a pelvic floor therapist, definitely choose Jessica. If you don't know you need a pelvic floor therapist, but think you might then I recommend calling her to talk through what you're experiencing. She might be the right person to help!

I started seeing Jessica 6 weeks after the birth of my second daughter. She was able to educate me,…read morediagnose me and get me back to my goals with exercises that fit in my life. I am incredibly grateful for Jessica and recommend her to anyone postpartum experiencing any pelvic issues goes!

I have personally known Cheryl for over 15 years and have the utmost trust and confidence in her…read more She is highly skilled, capable and motivated. She is strong yet compassionate and thoughtful. I have witnessed these attributes firsthand in her interactions with my Mother and know you can do no better than to have her work with your family.

From the owner: Nurse Next Door provides compassionate, reliable and flexible elder home care services suited to…read moreindividual needs. A full spectrum of senior home care services in Alameda, Oakland, San Leandro, San Lorenzo and Hayward are offered, ranging from a few hours-per-week of friendly companionship and housekeeping right through to around-the-clock personal care. With expert support just a phone call away, 24 hours 7 days-a-week, seniors can remain comfortable and happy in their own homes while families are given peace of mind.

Asian network has the best PT staff member that I worked with (although they all appear to be very…read moreprofessional). My PT was very personable, detailed and appears to have a vast knowledge beyond PT and easy to communicate my needs. Language skill is a plus if you only speak Chinese or any other Asian languages bc the PTs there are all bilingual. I believe they treat PT more than just a job but their passion/purpose. They really care about their patients. Easy to schedule an appointment and to visit the office!

I recommend this place to EVERYBODY. Very Professional…read more My P/T is named Ivory Excellent kind, and I'm progressing well thanks to her.. again EveryOne in this office is an Asset to the Company. Thank you again Miss Ivory...

Dr. White is incredibly compassionate and kind! She has a vast background including holistic…read moreknowledge which she incorporates in her practice and also attends continuing education to stay on top of whole body health (ie airway), beyond pelvic floor and the traditional PT scope. She is also very calming and uplifting in her demeanor. So happy to see her opening her own office after doing mobile PT, it is a very clean, cute and comfortable space. I Highly recommend Dr. White for adults and kids!

From the owner: We provide consultancy services to care homes and work with people all across the lifespan to help…read morethem live meaningful and independent lives!

The visits give you peace of mind especially after leaving the hospital. Very helpful.read more

With office staff and some of nurses in the field very bad communication with patients. If ever…read morecomes back to need home assistance will look elsewhere.