Was a total chicken to come after the trauma from afdent. Doc knows what's up, the staff welcomed…read moreme and walked me through the whole thing. Going back on Monday to get more done! Love them and drive 40 minutes to get there.

I am beyond disappointed--My insurance will end March 31 2022--I have been searching since October…read more2021 for a place that is not too far away and takes my insurance--Finally I was referred here. It took over 1 month to get in No where on their website could I find the credentials of their dentists. Or how many dentists they even have. They made up a plan for me-but they did not discuss the total cost with me--It got pre-approved--BUT.....with over 1 month between appointments--The work will NOT be able to be completed in time and I will be having to pay the balance--that is not OK--They will barely get half the work done--I am upset and no one bothered to talk with me about it. They can make special Saturday appointment--but this was not offered to me NO ONE REALLY CARES UNTIL IT HAPPENS TO THEM Apex did not fit my needs

Top notch care and quality service. All the staff were friendly, courteous and made me feel…read morecomfortable. They listened to my issue, came up with a plan and explained it all very thoroughly. I know who my dentist is from this day forward.

Gina is amazing! She puts me at ease from the moment I get in the chair. She keeps me distracted…read morethroughout the whole experience and doesn't make me feel stupid for being anxious. All the dentists I've seen have been so kind and thorough. Love this place!

I can't say enough good things about the level of service I received here. They accommodated my…read morelast minute request for a moderate dental emergency (I'm from California), got me in to see the doctor the same day and had me back enjoying my vacation in under an hour. Mary and her assistant were super nice, knowledgable and made me feel right at home.

Excellent care. Fast in, fast out. Outstanding service…read moreThey accept my insurance and are ready to answer any questions that you have Can not recommend enough

Love the doctors there who are great and wonderful, but front desk is a nightmare. They always have…read morean attitude when you come in and over the phone they get even bolder. Tried ordering glasses on the website pair because I lost my old pair and needed new ones for cheap and didn't have my prescription on me. I'm in fort wayne currently with my newborn in the NICU so going home to search for it was not an option, so the website said they could contact the office for it. I quickly got an email saying that the office said I wasn't a patient of theirs. Of all things that bother me, it's lying. There's no excuse for it. So why they did, I don't know, but I had to call them to straighten it out. And oh my lord what a headache. The woman was refusing to simply read a few numbers out loud on the phone. Talk about laziness! I even explained that, no, I can not come in and physically pick up my prescription, and that I didn't need a new prescription or anything physical, all I needed was a few numbers read out loud to me. It was that simple! But she wanted to give me attitude and refuse to do the most simple task that I could have possibly asked for. Thankfully a family member near by is able to stop in, but they're just going to do what I asked for in the beginning, call me and read out loud numbers on a paper. I think it's insanely childish and petty to first of all lie, and then secondly get an attitude just because they were called out on it, and then refuse a simple task, aka their job, because they're mad. They claimed it was illegal which is such a reach, I would have been glad to provide any sort of identifying information needed, but the entire conversation she had an attitude! I always thought they were a bit unpleasant coming in to pick things up but this really solidified my opinion of them. It's a shame because again like I said the doctors there are great, but the receptionists really ruin it!

My family moved to Indiana from Texas 2 yrs ago. Finding a dental office that we felt at home with…read morehas been a long and disappointing journey. Other offices had reviews that were scary bad, staff was inadequate and inexperienced, and integrity was absent and my trust was lost. I prayed about where to look next after going to 3 offices. I felt I should google Columbia City. I found the BEST dental office in Indiana in Patterson Family Dentistry! The office staff are hard working and VERY accommodating! Haley, my hygienist, was friendly and made me feel relaxed, like an old friend. Dr Ryan not only went out of his way to help me on my first visit but spent 15 minutes getting to know me and listen to my out of state perspective. They are Christian Patriots and it doesn't get any better than that!

Professional is the best way to describe it. It's a very serious place when it comes down to taking…read morecare of teeth. I haven't been the best with my first born's teeth but they let me know it. I'm not looking for sweetness and sugar when someone is telling me what I'm doing wrong so some may say rude but I definitely say they are very assertive and I can tell they genuinely care about helping my child! I will always recommend this place. My child is comforted by the staff as soon as he walks in. I appreciate how honest they are with me and that's all I ask for when dealing with my child. My son seems to like all the ladies there.

This was the Worst experience with a dentist's office that I have ever had! Their incompetence is…read moreonly out done by their lack of customer service! This office filled out a claim for my insurance company with missing information. Then for 10 months Melissa from the south bend office resent in the same incomplete claim and had it denied over 10 times. Finally, after 10 months I was sent a bill with a large lump sum. Honestly, I thought it was a scam. The bill came with no itemized list of services and only had a large lump sum that was due immediately. My kids had not been to the dentist in almost a year and I had no idea there was a problem with the claim from 10 months prior. I had to call back and forth between my insurance company and the Plymouth/south bend office for almost 3 hrs. During this time my insurance company informed me that they had not received my claim. They said that if I had the dr office send in another claim today that they would watch the fax machine for me and they would retrieve the claim and find out what the problem is. However, when I called Melissa she went on and on about how many times she sent my claim already, how much work she had already done on my claim, and that she absolutely would not send in another claim for me. I ended up apologizing to her for everything even though I literally just found out there was even a problem. ( at this time I began to panic because i needed her help the dr. Office had to send in the claim. I started to silently cry. I was so upset. Also, this was the first time I had called her about this!) She told me she would not call them to figure out the problem either. ( I could not believe how unprofessional she was) I apologized again and silently wiped my tears. I then recalled my insurance company and they found out that the claim was sent in incomplete over and over again. The quadrant was missing for the date of service and it could not be processed without that information. I then recalled melissa. When I told her that the quadrant was missing she basically yelled at me. Told me there was no reason that a quadrant was needed for my claim and began explaining the services they performed on my son's teeth the year before. ( at this time I had been on the phone for hours and Frankly was not interested in being scolded about what kind of information my insurance company may or may not need on a claim) however, I still needed her help so I apologized some more and silently wiped my tears. Finally, she put me on hold and called my insurance company. After holding for 20 min. She got back on the phone. She told me she in fact resent in my claim with the missing information (quadrant) filled in. She said " I resent the claim and I filled in the quadrant, they dont need it but I put it on there so they have it" She never apologized for the company filling it out wrong in the first place, she never apologized for not informing me there was a problem sooner. Absolutely, no accountability was taken!! The only reason she did so much "work" on my claim was entirely her fault. You cannot do the same thing over and over and expect a different result! If she had notified me after the second or third attempt I would have fixed the problem then. But waiting over 10 months til the claim had been rejected over 10 times is incompitance at its finest. She basically ended the conversation like she had done me a favor for resending my claim again and nothing was their fault. Even though it was literally the first time the claim was sent in correctly. Honestly, I probably wouldn't have left this Review if it had ended there. However, a few weeks went by and I received a letter of rejection from my insurance company because the claim had surpassed its 12 month filing period. Also, I received another bill from the dentist where they added on an interest fee!!! ( I had spoken to Nancy and was supposed to have my account on hold til the claim incident was settled. So they lied to me again!) So, now I am stuck with a 600$ out of pocket bill! Find a different dentist!!

Love everything about Borden Family Dentistry! They are very efficient and clearly very caring. My…read moresearch for a dentist I trust has ended!!!

Worst experience ever, not enough numbing felt everything, would not recommend... seemed like a get…read moreit done quick and push them out type of place... negative 10 stars.... I've never been so upset. That star rating was more than they deserved...

My experience with Dr. Carmien and staff has been life changing. After bad experiences with other…read moredentist as my dental health was failing I had lost hope that I would ever get my smile back. From my very first consultation I began to get my confidence back knowing that I was going to get beautiful new teeth with the All on 4 implants. Dr. Carmien and staff have been comforting and supportive throughout this journey and I will forever be grateful for my healthy new smile. They truly care about you, listen to you and treat you like family. I highly recommend his dental services.

Great care and service. Friendly and helpful. The best care anyone could ask for, on top of the…read moreadvanced technolgy.